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Parks Moving & Storage Inc

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Reviews Parks Moving & Storage Inc

Parks Moving & Storage Inc Reviews (2)

This company should not be in business. The following are just a few of the reasons we would NEVER recommend Parks Moving & Storage:
Unprofessional packers and movers-to put it politely
Broken/misplaced items resulting from inadequately packed/packaged items
Soiled and broken furniture, again, from being inadequate/poorly packed
Unprofessional/disrespectful of client's belongings and property, in every respect, from point of origin to destination
Unhygienic methods of packing mattresses/furniture cushions
Incompetent/lazy employees
Unsatisfactory/inadequate attempt to remediate/resolve/compensate for damages
Still trying to find items that undoubtedly are lost from us forever
I have filed this company as negatively reviewed with our respective employers' human resources. HR routinely furnishes recommendations of positively reviewed relocation companies to outgoing and or incoming hires or employees promoted to different departments/states.
We are not interested in seeking any remediation or additional contact with/from Parks Moving & Storage.
The sole purpose of this review is to offer our experience and prevent others from regrettably similar occurrence.

Review: I contracted Parks United Van Lines of Bellefonte, PA to move my familys household possessions from [redacted], PA to [redacted] The move was fraught so with problems that I consider Park to not have fulfilled their contract. Parks contract specified a professional disconnect of the gas line to our clothes drier at our PA house. However, no one showed up to perform the service.In mid-June, Parks informed us that we would have a 4-day period when our possession would be delivered and promised to provide the specific 4-day delivery window with two weeks notice. oParks ended up providing only 10 days notice, which greatly complicated our air travel plans.Then, on Friday, June 11th, just four days before our delivery window, that Parks informed us that they would only be delivering a portion of our total load. oWhen the first delivery occurred on Thursday, July 17th, the Parks driver revealed that Parks' decision to split our load was simply for Parks financial benefit.oThe partial delivery included no adult beds or tables for eating. Our main TV and phones also did not arrive, nor did much of our kitchenware. Christmas decorations, outdoor patio set, etc. did arrive....Important to the interpretation of Uniteds standard contract, this means our delivery was not packed as an overflow. My house was unusable for the two weeks between the first and second delivery due to Parks negligence.[redacted] initially would provide no firm delivery date for the overflow. Only after expressing my strong dissatisfaction did Park provide provide a date, Tuesday, July 29th, for delivery of our remaining possessions. The overflow delivery was to occur between 9:00 and 11:00 AM.oThe driver and two assistants arrived with our possessions at 4:00 PM....oThe damage to our overflow delivery items was both extensive and excessive. The overflow truck driver told us that it appeared that our possessions had just been thrown in their crates.Desired Settlement: I was interested in addressing Parks failings with them directly with Parks. I contacted [redacted], [redacted], and [redacted] of Park regarding remediation. However, each of these three told me that they were unable to handle compensation issues but that Mr. [redacted], Parks Uniteds Vice President and General Manager would contact me. oDespite 5 follow-up calls and emails, Mr. [redacted] never contacted me.I request $5000 for the hassle and repairs of all damaged items.

Business

Response:

Reference: [redacted]

Dear Ms. [redacted]:

Received the complaint from Mr. [redacted] and have since spoken with Mr. [redacted] and all people involved with his relocation. I do concur there were a number of avoidable issues that caused delay issues for the [redacted] but our intent was never financial and we are dis appointed that the [redacted]'s were unhappy with our service. The following concerns were identified in Mr. [redacted] letter:

Issue one seems to be a misunderstanding at time of loading regarding the unhooking of the gas dryer and capping of the gas line. We would normally have an independent third party firm pre arranged for this service and include their charge within our invoice, but the service was not included within the cost estimate. Unfortunately our sales representative never discussed the service and assumed that Mr. [redacted] would perform the unhooking and capping of the gas line..

Issue two seems to be a two week pre notice of the 4 day delivery window. I can only assume that this agreement was between our sales person In [redacted] office and Mr. [redacted]. When I reviewed the audit trail it clearly showed that registration for the move to [redacted] was completed on June 16, 2014 with the delivery spread being July 14 through July 18th thus indicating that someone did advise when the delivery had to occur. What seems to be missing is that Mr. [redacted] was not notified at this point, but the question remains who provided us with the requested delivery date on June 16, 2014? This is not a contractual issue but if our sales person did promise two weeks notice and we failed, we need to provide a partial reimbursement for the additional cost of the airline ticket for Mrs. [redacted]

Issue three centers around the shipment being split and more importantly the adult beds and other necessary living items left behind within the overflow portion. Our van Operator assigned to load Mr. [redacted] shipment had another [redacted] bound shipment on board his van, (7000 pounds). These moving vans can normally accommodate a loaded capacity of 24,0000 to 26,000 pounds. Based on the estimated weight of Mr. [redacted] shipment of 16,700 pounds, we felt adequate van space was provided to accommodate Mr. [redacted]'s goods. Our Van operator did load over 16,000 on his vehicle but unfortunately the actual weight of the shipment was over 19,000 pounds, leaving behind a small portion of the [redacted]'s belongings.

During peak moving season, vans and van space are in high demand and all vans are planned too full capacity to accommodate our customers date request, what our van operator failed to do when realizing there would be a small overflow was to provide all the essential items such as the beds in the main portion and leave the non essentials as the overflow portion. We believe because of this failure some form of reimbursement is due for this inconvenience.

Issue four deals with the overflow and the multiple issues with this delivery, in an effort to expedite the overflow in [redacted], our personnel promptly containerized the overflow into a number of shipping containers. These containers were then shipped to our destination affiliate, [redacted] Moving and Storage of Houston, requesting an expedited delivery service since a number of the adult beds were part of this portion. We were assured by [redacted] Moving and Storage the delivery would be completed on July 29th before noon. Apparently the delivery crew from [redacted]s arrived in the morning only to find out they had taken the incorrect empty vehicle not containing the overflow shipment. To their credit the delivery crew promptly returned to their facility, locate the correct vehicle and provide the full delivery with completion at 9:30 pm.

Issue 5 deals with the damaged items especially with the overflow portion. [redacted], our claims manager has received the cargo damage claim, has spokcen with the [redacted]'s and has assigned a reputable repair service to visit with the [redacted]'s and begin the process. We will address the claim through the normal claim process but have asked our claims manager to process the repairs and settlement as quickly as possible and I will push for a prompt settlement.

Issue 6. occurred over the past weekend when calculating the final charges, an additional $184.64 was charged the [redacted] credit card for additional storage related cost. We will reimburse the [redacted] this charge in our settlement.

Suggested settlement discussed and agreed with Mr. [redacted] on 9/22/2014:

We feel that the following settlement based on the issues to be applicable:

Issue one: not part of the original contract contrary to Mr. [redacted]'s statement. Copy of the original quote is attached.

Issue two: $500,00 to offset any additional airline cost incurred by Mrs. [redacted].

Issue three: $1,300 based on $100 per day every day the overflow portion was late.

Issue four: $300.00, although delivery was performed on July 29, 2014 as promised, we arrived 8 hours after the promised delivery time.

Issue five: Claims to be addressed in an expeditious manner with our claims manager prioritizing settlement.

Issue six: reimbursement of the $ 184.64.

We hope that this provides some closure for the [redacted] and truly regret the difficulties our service may have caused.

Sincerely:

General Manager

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Description: MOVERS, HOUSE & BUILDING MOVERS

Address: 740 Commonwealth Drive, Warrendale, Pennsylvania, United States, 15086

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