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Park's Royal Cleaners

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Park's Royal Cleaners Reviews (1)

Review: I dropped off my late mother's Burberry coat to dry clean at Park's Royal Cleaners in April 2013. However, when I picked it up on April 16, 2013, the coat was worse t[redacted] when I dropped off. The coat collar had new stains, and bright light blue color was diminished.When I first dropped the coat off, I specifically asked the owner whether the coat could be worse after the dry cleaning or not, because I did not want to ruin my late mother's only inheritance. She simply said, "No, it will be fine." Nevertheless, on the pick up day, 4/16/2013, the coat returned worse t[redacted] before the dry cleaning. It had more stains, diminished color, and thinned material. The owner said that her husband tried several times but it was their best. However, in the process they created more stains and problems. She offered to try dry cleaning again if I want, but I could not trust them any longer. They already tried few times and the result was poor.After that, I took the coat to the Burberry store in the [redacted] mall for information. When I explained situation to a salesperson, she told me that the cleaner ruined the coat. The coat was "Burberry London' which price was $1300 and up. I am very disappointed and sad because my late mothers nice coat with many memories is ruined.Desired Settlement: Replace or refund the coat. Also, refund the cleaning fee.

Consumer

Response:

---------- Forwarded message ----------

From: <[redacted]>

Date: Fri, Jan 10, 2014 at 3:19 PM

Subject: Re: complaint #[redacted].

To: [redacted] <[redacted]>

Hi Cindy,

I went to the Burberry store at the [redacted] mall yesterday, but I was not able to get it in writing. A sales person, [redacted] (tel: ###-###-####) remembered the incident and me. When I asked in writing, she checked with her manager. After the manager checked with the cooperate office, I was informed that they would not give it in writing due to their policy.

Sincerely,

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Description: Dry Cleaners

Address: 613 Main St, Harleysville, Pennsylvania, United States, 19438

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