Park's Taekwondo Reviews (%countItem)
Park's Taekwondo Rating
Address: 5867 Wiles Rd, Coral Springs, Florida, United States, 33067-2108
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www.kickatparks.com
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Paid in advance about $5000 for 3 years of Park'sTae-Kwon-Do classes for my 6 year old son. Park's is refusing to refund the pro-rated amount.
I signed my son up for Tae-Kwon-Do at the age of 6 at Park'sTae-Kwon-Do in Coconut Creek. Park's insisted I sign a contract and pay for 3 years in advance. It will save you $1,217 over the per month rate Master *** said. Well, after discussing with my son, my wife and I agreed to pay over $4800 up front plus the $199 "enrollment fee" for the 3 years.
Well, 1.5 years later my son decides he now wants to focus more on baseball and basketball, and not do Tae-Kwon-Do. So I contacted Park's to cancel the rest of his contract and recover about $2500 of the money we paid.Park's *** decided not to talk me about it, rather send my email directly to their 3rd party billing company who responded within minutes saying I initialed a line in my contract which says if I paid in full, then no money will be refunded.
I feel kind of ripped off. so I contacted a consumer protection attorney in Coral Springs. The attorney sent a 14 day demand letter with hopes of some response from Park's. Today is day 14 and there has been no response.So my next steps are to contact you to see if there anything you can do to recover some funds for us. Whatever happened to equity? is there no fairness in law when it comes to Park's Tae-Kwon-Do.
They push, push and push to get us to pay for everything separate like uniforms, protective gear, testing for a higher belt, board breaking... you name it and they charge you for it. But whywouldn't they be fair and give us back what we are entitled to?
So many unsatisfied customers on Yelp, Google, and the Coconut Creek forums that have been going through the same struggle I am with them.
So the sales rep is also the owner of this location: Master ***
The total payment amount was $4999
Payment method was by credit card.
I would like a pro-rated refund which would be more than half since my son had not attended a "complete" 1.5 years of the 3 years we paid for. However, Park's keeps records of each date a child attended. So I would settle for about $2500.
To whom it may concern:
This is in regard to Revdex.com CASE#: XXXXXXXX. The Buyer who filed the complaint signed an enrollment agreement on 5/17/18 enrolling his son into the "Black Belt Program" that Park's Taekwondo offers. Buyer, like all clients, was presented with 3 payment options on 5/17/18 (Monthly, short term payment, or pay in full option-with the last 2 options offering a discount). Buyer selected a discounted plan on his own cognizance and took advantage of the savings that was afforded to him.
On 1/6/20 we, Park's Taekwondo, received an email from buyer asking for a refund of the prorated amount since his son did not want to take class any longer due to the fact that he will be in other sports. Buyer's request was responded to quickly and he was informed of the following:
1-2 as below is bold and on the FRONT of the contract above signature line (attached):
1. CONSUMER RIGHT TO CANCELLATION: (Signed by buyer on 5/17/18) YOU MAY CANCEL THIS CONTRACT WITHOUT ANY PENALTY OR OBLIGATION WITHIN 3 BUSINESS DAYS FROM BELOW DATE, AND RECEIVE A FULL REFUND OF ALL PAYMENTS MADE TO THE SELLER.
2. I/WE HAVE READ THIS CONTRACT AS WELL AS THE TERMS AND CONDITIONS SET FORTH ON THE REVERSE SIDE OF THIS CONTRACT. I/WE UNDERSTAND THAT UPON ITS' EXECUTION IT IS A LEGALLY BINDING AND ENFORCEABLE CONTRACT. I/WE AGREE TO COMPLY WITH AND BE BOUND BY ALL OF THE TERMS AND CONDITIONS SET FORTH ON THE REVERSE SIDE OF THIS CONTRACT. I/WE ACKNOWLEDGE FRONT AND BACK OF THE MEMBERSHIP FORM & THAT I/WE HAVE RECEIVED A FULLY EXECUTED COPY OF THIS CONTRACT.
3-4 as below is on the BACK of the contract (attached):
3. This program will not be canceled and if paid in full, will not be refunded.
4. The suspension or termination of Buyer (and/or Member, if a minor) shall not entitle the Buyer to a refund or credit for any tuition already paid, or shall act as a cancellation of any unpaid balance due.
In addition to the above, the Buyer signed a separated sheet titled "Program Rules and Regulations". The very first clause states,
"If paid in full, money will not be refunded."
As for the additional complaint from the buyer, clause 6 of the "Program Rules and Regulations" states,
"I understand that there is certain required equipment that must be purchased for use in class. Because of insurance requirements, all equipment must be purchased at Park's Taekwondo to ensure formality, high standards, and safety due to faulty or low quality equipment."
The buyer was made aware of the extra costs the day of he signed his son into the program, 5/17/18 because it was stated on the enrollment plan sheet (which he sent you) and he paid for his sons equipment package.
In addition, the first clause of the terms and conditions state,
"1. BUYER FITNESS - By signing this Contract, the Buyer represents, warrants and insures that he/she has had an opportunity to observe the program selected prior to signing this Contract and that Buyer (or Member, if a minor) he/she is physically and mentally able to take classes offered by the Seller in that program or any others in which Buyer (or Member, if a minor) may participate."
Buyer was given ample time to review our agreement. It is the buyers responsibility to read our terms, conditions, rules and regulations prior to signing.
On 1/6/20, Buyer emailed us asking how many classes were left so he can have his son attend. This is attached. We never heard anything after with a further dispute.
We, Park's Taekwondo, are VERY transparent, as you can see from above, about ALL of our policies, rules, and regulations. We, under no circumstances, go to any length to hide the way our school conducts it's business. We have stated in multiple areas about our "No Refund" policy, in which the Buyer has signed acknowledging this and agreeing to it.
Because we strive for customer satisfaction, we have communicated with Buyer, that even though he is not entitled to a refund, his sons remaining class credits will always be available to him that he may redeem at any time. His son may not want to take classes now because of other sports, but the future may be different as the sports he mentioned are seasonal and we are year round. In addition, we also offered a 1 day a week option so that his son may take other sports in conjunction with this Taekwondo lessons. Both presented remedies to his obstacles were met with excuses.
Park's Taekwondo has tried everything to accommodate Buyer and his situation. Although we understand his position, he must also understand and respect ours, especially after going to the lengths we have to help him by offering an open door policy for his son to return at a later date to resume his memberships and redeem his class credits.
(The consumer indicated he/she DID NOT accept the response from the business.)
This was signing a child up for "fitness" class. *** made it sound so enticing to go with the 3 year pre-paid contract to "save some money". He never said we couldn't get a refund. The contract is written in a way to deceive consumers. See the attached documents and how the "program" form is written in such a way to make you feel like you are saving over $1200 if you pay up front... wow that is an amazing savings! But then you look at the microscopic writing on the "Terms and Conditions" page. If you make it through that page then you get to their "Programs and Regulations" page, also in microscopic writing. You have to be a lawyer to understand this.
We have contacted the Florida States Attorney's office to investigate the business practices and contractual agreement which Park's chooses to enforce. We also retained an attorney and are willing to take them to court and let a judge decide if they are right. So, as far as we are concerned, Park's is choosing to refuse a refund, hold our money hostage, and live by their "contract". It is funny how they enforce a "student creed" during each class which goes as this "I will live my life with honesty and integrity, I will be polite to my family and instructors, I will use my skills for defense only and never bully, I will show compassion *** all living things, I will show courage and fight for justice, I will never give up." Even their Black Belt Creed says they should follow courtesy, modesty, integrity, perseverance. However, Park's and their billing company do not live by these rules. They choose to live by their own rules and that is to squeeze as much money out of their customers as they can.
So, before all the truth of this comes out on social media, we would appreciate it if you would simply refund our money, or this is going to go on until we get the correct authorities involved who will make the right decision for us.
Again, Buyer stated our contracts are, "written in a way to deceive consumers", that are terms, conditions, rules and regulations have "microscopic writing", and "You have to be a lawyer to understand this". We use simplified terms so anyone of all educational backgrounds are able to comprehend. There is no other way to say "No refunds" as we have in at least 4 different areas on our enrollment paperwork on the fronts, backs and separate pages. If Buyer, and Revdex.com, look at the "Rules & Regulations" the VERY FIRST thing to initial, which buyer did was, "If paid in full, money will not be refunded. The regular tuition is $30 per class, but a substantial discount has been provided by enrolling in a regular training program." It cannot be any clearer or more simplified.
Again, Buyer is free to take class now or in the future with the already paid membership. However, buyer is choosing to forgo his paid membership. Buyer has not honored his child's commitment.
We are a professional martial arts institution that is fair across the board. What is not fair is Buyer is expecting to be treated above everyone else and is threatening us.
We would like to take this opportunity to remind Buyer of clause 6 in his enrollment agreement. "ATTORNEYS FEES: In the event of any litigation arising under this Contract, Seller shall be entitled to recover their reasonable attorneys fees, court costs and interest on any past due amount at the rate of 1.5% per month."
Buyer is requesting refund. Contract does not allow for refunds, as acknowledged and agreed to by Buyer. We offered a hold on membership to resume at no charge when Buyers child is ready. We have made reasonable efforts for Buyer. This is our last communication in regard to this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
Is this even Park's Taekwondo responding, or is it their 3rd party billing company whose main goal is to double a schools profit???
Stick to your contract. My child does not want to attend your school anymore. We will not force him like you suggest...
"Son, I know you don't want to do it, but Park's TaeKwonDo says you must or they will keep your parents money..."
That sounds about right.
This is not over until we receive a refund.