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Parkside Apartments

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Parkside Apartments Reviews (16)

The tenant moved in on September 29, We received a complaint from the tenant regarding bed bugs in his unitWe attempted to schedule extermination treatments more than three times and each time the tenant did not allow entry into his unit/was not prepared for treatmentWe gave the tenant a Treatment Notice with instructions on how to prepare the unit for treatmentThe exterminator came for the fourth time on December and performed a treatment on the unitThe exterminator informed us that when he treated the unit, it was not prepared and the tenant is not maintaining the unitWe scheduled a follow up treatment for January and when the exterminator came to the unit, the tenant did not allow him into the unit I think the record is very clear that we are dealing with this in the most responsible way The tenant has not been paying rent and we are in the process of evictionUnfortunately, as is common, As is common, this tenants further complaints are an obvious attempt at retaliationWe are not suggesting that because the tenant is in the middle of an eviction or because he is retaliating that we do not need to deal with any real issuesWhat we are suggesting once again, is that we have been and will continue to deal with this in the utmost responsible way Thank you, [redacted] *** | Regional Supervisor Property Management Group | Fort Worth, TX

Thank you for taking the time to communicate your dissatisfaction with the accounting procedures that took place with regards to your move out statementI am the new property manager here at Parkside and was only recently made aware of your concerns about your move out statement from May of I have performed a complete account audit on your account and did indeed find multiple discrepancies which led to a higher than necessary balance being submitted to a collection agency in August I do sincerely apologize on behalf of the entire staff, current and previous, for these clerical errorsYour balance has been adjusted accordingly and we have submitted a revised copy of your move out statement that is accurate and lists all charges and payments from March 2015- May We have also spoken with the collection agency and your account has been removed from collections and your credit should not suffer any negative effects from the incorrect balance submissionI cannot personally attest to receipts that may or may not have been given to you at the time a payment was made towards your move out balanceIt is not our practice to falsify receiptsYour account was not charged any rent for May as you vacated on April 30th, Please reference the statement and feel free to call me directly if you have any further concerns or need additional clarificationThank you again for giving us the opportunity to correct any mistakes

Capitol Carwash on E.Peckham Lane On April 15, - went to use the manual car wash I used the change machine to get quarters for the wash I put in a $bill and got nothing back, no quarters for my money I have called the company over times with NO responseTheir phone does not accept messages I have left written messages at their place of business, with NO response I am very unhappy with this business establishment, and the public needs to be WARNED with a public announcement of some kind - maybe in several newspapers Product_Or_Service: exchange machine

The previous resident's refund check was returnedIt was marked by the post office as non-deliverable to the forwarding address that he gave us.Please see attached.*** ***Property ManagerParkside Apartments*** *** ***Austin, Texas 78729***
***

Today, 5-18-16, we just completed a memorable and successful hunt with Doug and Mike It could not have been more perfect Everything that was promised was delivered and then some After a day of hunting with Doug and Mike you feel like you have known them your entire life I have hunted all over the country and after meeting Doug there is no sense leaving Michigan to hunt A man of integrity, harmony, and passion for his customers

For whatever reason, the response section is not accepting the .pdf document I have tried to attached so I have emailed it separately to the contact email on the Revdex.com website with the Complaint ID as the subject line
Mr***,
I have emailed you a copy of the signed lease agreement for your record to your email address on file as the Revdex.com response section is not allowing the document to be attached
We are still willing to reduce the termination fee down to $for you despite not receiving any notice what so ever of your intent not to occupy the apartment even after fully executing the lease agreementThis could all have been prevented with a phone call to our office notifying us of your decision prior to signing the lease agreement or responding to one of the numerous voice mails, emails, or 1st class mail attempts we made to contact youWe would have appreciated a phone call or email prior to all the public bashing.
The electronic lease document can not be accidentally signedIt must be read, scrolled through, and each page signedYou executed nearly electronic signatures on the lease agreement and then agreed with the final submission of the document I am sorry for you disappointment , but we did hold the apartment for you for a month when it could have been rented to someone elseWe believe the reduced fee of $is a fair resolution for our loss

Capitol Carwash on E.Peckham Lane
On April 15, - went to use the manual car wash
I used the change machine to get quarters for the wash
I put in a $bill and got nothing back, no quarters for my money
I have called the company over times with NO responseTheir phone does not accept messages
I have left written messages at their place of business, with NO response
I am very unhappy with this business establishment, and the public needs to be WARNED with a public announcement of some kind - maybe in several newspapers
Product_Or_Service: exchange machine

The tenant moved in on September 29, We received a complaint from the tenant regarding bed bugs in his unitWe attempted to schedule extermination treatments more than three times and each time the tenant did not allow entry into his unit/was not prepared for treatment We gave the tenant
a Treatment Notice with instructions on how to prepare the unit for treatmentThe exterminator came for the fourth time on December and performed a treatment on the unitThe exterminator informed us that when he treated the unit, it was not prepared and the tenant is not maintaining the unit We scheduled a follow up treatment for January and when the exterminator came to the unit, the tenant did not allow him into the unit I think the record is very clear that we are dealing with this in the most responsible way The tenant has not been paying rent and we are in the process of evictionUnfortunately, as is common, As is common, this tenants further complaints are an obvious attempt at retaliationWe are not suggesting that because the tenant is in the middle of an eviction or because he is retaliating that we do not need to deal with any real issuesWhat we are suggesting once again, is that we have been and will continue to deal with this in the utmost responsible way Thank you, *** *** | Regional Supervisor Property Management Group | Fort Worth, TX

Change Machine/Vacuums frequently are inoperable, do not give inserted monies back I have lost $in last few months to inoperable machines
Up until December 2016, I was a frequent customer of Capitol Car Wash on Peckham Lane, Reno Over the past months, however, the Change Machine and Vacuums have gobbled bills/quarters without refunding any money I left notes in the "Service Request" bin outside the building, but I doubt the Owner cares The phone number rings and rings with no answer or voicemail, probably to discourage all the customers from calling The Owner is ***, a professional Ambulance Chaser / Liawyer based out of ***, *** When I called the office, I was told that the information would be passed on to ***, but the receptionist seemed little inclined to address the issue I offered my address so he could mail the refund check out, and the receptionist grudgingly took it, as if she never intended to respond This

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  [redacted] did an excellent job handling the situation once she began working on it. She also went far above and beyond what was expected of her to settle the issue. I am now extremely happy with Parkside after this experience and I would not hesitate to conduct business with this company in the future.Sincerely, [redacted]

Thank you for taking the time to communicate your dissatisfaction with the accounting procedures that took place with regards to your move out statement. I am the new property manager here at Parkside and was only recently made aware of your concerns about your move out statement from May...

of 2015. I have performed a complete account audit on your account and did indeed find multiple discrepancies which led to a higher than necessary balance being submitted to a collection agency in August 2015.  I do sincerely apologize on behalf of the entire staff, current and previous, for these clerical errors. Your balance has been adjusted accordingly and we have submitted a revised copy of your move out statement that is accurate and lists all charges and payments from March 2015- May 2015. We have also spoken with the collection agency and your account has been removed from collections and your credit should not suffer any negative effects from the incorrect balance submission. I cannot personally attest to receipts that may or may not have been given to you at the time a payment was made towards your move out balance. It is not our practice to falsify receipts. Your account was not charged any rent for May as you vacated on April 30th, 2015. Please reference the statement and feel free to call me directly if you have any further concerns or need additional clarification. Thank you again for giving us the opportunity to correct any mistakes.

. The tenant moved in on September 29, 2016. We received a complaint from the tenant regarding bed bugs in his unit. We attempted to schedule extermination treatments more than three times and each time the tenant did not allow entry into his unit/was not prepared for treatment. We gave the tenant...

a Treatment Notice with instructions on how to prepare the unit for treatment. The exterminator came for the fourth time on December 30 and performed a treatment on the unit. The exterminator informed us that when he treated the unit, it was not prepared and the tenant is not maintaining the unit. We scheduled a follow up treatment for January 17 and when the exterminator came to the unit, the tenant did not allow him into the unit.     I think the record is very clear that we are dealing with this in the most responsible way.   The tenant has not been paying rent and we are in the process of eviction. Unfortunately, as is common, As is common, this tenants further complaints are an obvious attempt at retaliation. We are not suggesting that because the tenant is in the middle of an eviction or because he is retaliating that we do not need to deal with any real issues. What we are suggesting once again, is that we have been and will continue to deal with this in the utmost responsible way.   Thank you,     [redacted] | Regional Supervisor Property Management Group | Fort Worth, TX

We received the signed and legally binding lease documents from Mr. [redacted] on 2/13/16 after being required to answer and check the verification box that it had been read before signing. The move in date listed on the lease contract. On the scheduled lease start date of 3/15/16, we attempted to reach...

Mr. [redacted] by phone as he had not shown up to pick up his keys to the apartment. We attempted to reach him again the next day and the day after that without response. After nearly a week of attempting to contact Mr. [redacted], we decided it would be in our best interest to terminate the contract as we had not received the move in payment and deposit. We closed the account, charged the buyout termination fee as it is listed on the lease contract because we held the apartment from all other prospective residents for over 30 days because of the executed lease with Mr. [redacted].  We mailed a letter first class mail on 3/29/16 to the supplied address on the rental application, as well as the apartment address without response. We tried to reach out to offer a reduced termination fee, without response as we understand things can happen. We waited over 30 more days before enlisting the collection agency to allow for possible mail forwarding.
 
We held the apartment for over 30 days with only the signed lease contract as collateral that the move in rent and deposits would be paid on 3/15/16 as agreed on the attached contract. There is also a lease addendum that is signed specifically outlining the rules for smokers as we ask upon execution of the lease if the prospective resident is a smoker or not and require that the answer be marked on the contract. Move in did not occur nor did a response from Mr. [redacted]. We also never received any notification from Mr. [redacted] regarding not wanting to take possession due to the smoking policy that was marked read, signed, and returned with the rest of the lease agreement.  We are entitled to some monetary recovery for our loss..

Complaint: [redacted]I am rejecting this response because:I never signed a lease. I read it and didn't like it so I never signed.
Revdex.com IS SPECIFICALLY REQUESTING FROM THE BUSINESS, A COPY OF THE SIGNED LEASING AGREEMENT BETWEEN THE PARTIES.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

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Address: 1115 N O Connor Rd, Irving, Texas, United States, 75061

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www.nwaustinandersonoaks.com

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