Parkside Lending, LLC

Initial Business Response / [redacted] (1000, 5, 2015/11/02) */ In investigating the matter, we determined that there was an administrative error in the transferring of Ms [redacted] 's loanParkside transferred the ownership of the loan along with the servicing responsibility to another entity, in July 2015, the Servicer to whom she has been and should continue to make her mortgage paymentsWhen the transfer occurred, the loan file was not closed out in the system of recordParkside has since updated our system and closed the account, so Ms [redacted] should not receive any further communications from Parkside regarding servicing of her loanParkside has confirmed that no negative information has been reported on her credit due to this matterWe have also ensured no late fees were assessed or collected on her accountParkside truly apologizes for any inconvenience Ms [redacted] has experienced due the administrative error that was made during the transfer of her loanRest assured, we have taken the necessary steps to prevent this type of situation from occurring in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The other company did report a late payment on my credit report due to a mistake on your behalfMy credit score dropped points and has yet to be taken offI am very upset that this has cost me a lot of time and frustration when I did nothing wrong Final Business Response / [redacted] (4000, 9, 2015/11/19) */ In further investigating this matter, we were advised by the current servicer that Ms [redacted] contacted them about the error in the transfer of servicing and credit reporting issue on October 16thOn October the current servicer sent Ms [redacted] a letter confirming they are the current servicer, all payments have been forwarded, and a request has been submitted to the credit reporting agency to remove the payment that was reported late in OctoberThe current servicer confirmed no late fees were assessed or collected on her accountParkside would again like to apologize for any inconvenience Ms [redacted] has experienced due the administrative error that was made during the transfer of her loan Final Consumer Response / [redacted] (2000, 11, 2015/11/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) My credit report was finally fixed

Our records indicate that the servicing of [redacted] loan was transferred from [redacted] , LLC (“Ocwen”) to Parkside Lending, LLC (“Parkside”) effective [redacted] 1, *** According to our records, the [redacted] payment was not received until [redacted] 11, *** As such, [redacted] was reported or more days delinquent for the [redacted] installment on [redacted] 5, *** We note [redacted] statement that she remitted payment for the [redacted] installment on time and to adjust any late payment reporting that occurred on the loan Please be advised that we have since reached out to [redacted] who has confirmed that the payment for the [redacted] installment was not remitted until [redacted] 11, *** A complaint response letter along with the supporting Customer Account Activity Statement and Notice of Servicing Transfer will be sent to [redacted] under separate cover Kind Regards, Parkside Lending

3 times to send proof of insurance and still didn't get it updated. Called the call center and rep answers phone and says nothing and waits until I hang up, after I say hello, hello over and over. No wonder they cant get it right. The one star is for anyone who is stuck working there and should not be.

We note the borrower attempted to resolve his concerns with members of our customer service department and regret any inconvenience this may have caused. *** *** concerns have been addressed directly in our letter dated June 8, ***, which was mailed to the address of
record.
Sincerely,
Maryalice Topoleski
Executive Resolution Analyst

Initial Business Response /* (1000, 7, 2014/03/30) */
We've been in direct contact with the consumer regarding this issues noted. All areas of concern have been addressed and to the best of our knowledge, resolved to their satisfaction. Please advise if you require additional...

information.
Initial Consumer Rebuttal /* (2000, 9, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/02) */
In investigating the matter, we determined that there was an administrative error in the transferring of Ms. [redacted]'s loan. Parkside transferred the ownership of the loan along with the servicing responsibility to another entity, in July...

2015, the Servicer to whom she has been and should continue to make her mortgage payments. When the transfer occurred, the loan file was not closed out in the system of record. Parkside has since updated our system and closed the account, so Ms. [redacted] should not receive any further communications from Parkside regarding servicing of her loan. Parkside has confirmed that no negative information has been reported on her credit due to this matter. We have also ensured no late fees were assessed or collected on her account. Parkside truly apologizes for any inconvenience Ms. [redacted] has experienced due the administrative error that was made during the transfer of her loan. Rest assured, we have taken the necessary steps to prevent this type of situation from occurring in the future.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The other company did report a late payment on my credit report due to a mistake on your behalf. My credit score dropped 100 points and has yet to be taken off. I am very upset that this has cost me a lot of time and frustration when I did nothing wrong
Final Business Response /* (4000, 9, 2015/11/19) */
In further investigating this matter, we were advised by the current servicer that Ms. [redacted] contacted them about the error in the transfer of servicing and credit reporting issue on October 16th. On October 22 the current servicer sent Ms. [redacted] a letter confirming they are the current servicer, all payments have been forwarded, and a request has been submitted to the credit reporting agency to remove the payment that was reported late in October. The current servicer confirmed no late fees were assessed or collected on her account. Parkside would again like to apologize for any inconvenience Ms. [redacted] has experienced due the administrative error that was made during the transfer of her loan.
Final Consumer Response /* (2000, 11, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My credit report was finally fixed

Complaint: [redacted]I am rejecting this response because: I have not received any correspondence from the MTG company ,despite the fact that you have mentioned in your e-mail to me. "letter with explanation mailed to you on June 8th/2017"Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/11/02) */
In investigating the matter, we determined that there was an administrative error in the transferring of Ms. [redacted]'s loan. Parkside transferred the ownership of the loan along with the servicing responsibility to another entity, in July 2015,...

the Servicer to whom she has been and should continue to make her mortgage payments. When the transfer occurred, the loan file was not closed out in the system of record. Parkside has since updated our system and closed the account, so Ms. [redacted] should not receive any further communications from Parkside regarding servicing of her loan. Parkside has confirmed that no negative information has been reported on her credit due to this matter. We have also ensured no late fees were assessed or collected on her account. Parkside truly apologizes for any inconvenience Ms. [redacted] has experienced due the administrative error that was made during the transfer of her loan. Rest assured, we have taken the necessary steps to prevent this type of situation from occurring in the future.
Initial Consumer Rebuttal /* (3000, 7, 2015/11/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The other company did report a late payment on my credit report due to a mistake on your behalf. My credit score dropped 100 points and has yet to be taken off. I am very upset that this has cost me a lot of time and frustration when I did nothing wrong
Final Business Response /* (4000, 9, 2015/11/19) */
In further investigating this matter, we were advised by the current servicer that Ms. [redacted] contacted them about the error in the transfer of servicing and credit reporting issue on October 16th. On October 22 the current servicer sent Ms. [redacted] a letter confirming they are the current servicer, all payments have been forwarded, and a request has been submitted to the credit reporting agency to remove the payment that was reported late in October. The current servicer confirmed no late fees were assessed or collected on her account. Parkside would again like to apologize for any inconvenience Ms. [redacted] has experienced due the administrative error that was made during the transfer of her loan.
Final Consumer Response /* (2000, 11, 2015/11/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My credit report was finally fixed

Our records indicate that the servicing of [redacted] loan was transferred from [redacted], LLC (“Ocwen”) to Parkside Lending, LLC (“Parkside”) effective [redacted] 1, [redacted].
 
According to our records, the [redacted] payment was not received until [redacted] 11, [redacted].  As...

such, [redacted] was reported 30 or more days delinquent for the [redacted] installment on [redacted] 5, [redacted].
 
We note [redacted] statement that she remitted payment for the [redacted] installment on time and to adjust any late payment reporting that occurred on the loan.  Please be advised that we have since reached out to [redacted] who has confirmed that the payment for the [redacted] installment was not remitted until [redacted] 11, [redacted].
 
 
A complaint response letter along with the supporting Customer Account Activity Statement and Notice of Servicing Transfer will be sent to [redacted] under separate cover.
 
Kind Regards,
Parkside Lending