ParkSleepFly.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello ***,We are very sorry that you had an issue with your recent reservationThis hotel requires that cancellations must be requested at least hours prior to the scheduled arrival dateThe prepaid deposit amount is refundable once we receive the hotel's cancellation numberAccording to our records, your reservation was scheduled for the night of February 15, but we did not receive any correspondence from you until March Due to the circumstances you mentioned, we did issue a refund of the prepaid amount of $but we do not have access to the hotel's billing system and cannot issue a refund of their chargeWe have tried to follow up with them on your behalf, but they are unwilling to refund the no-show charge in this instanceYou may wish to follow up with your bank or credit card company to see if they can assist you further.Sincerely,Cathy Y***Customer Service ManagerParkSleepFly.com

We are very sorry that you were disappointed with your recent reservationAs a reservation service for many hotels across the country, we rely on each hotel's management to keep us informed of any changes to their property or services We were only recently notified of this hotel's renovations and have added a notation to their listing to make others aware of the situationWe truly apologize for any inconvenience caused by this matter, and we hope we can provide you with a better experience on your next reservation.Sincerely,Cathy Y***Customer Service ManagerParkSleepFly.com

We are very sorry for any misunderstanding regarding your recent reservation. Our ParkSleepFly packages include one night's stay at the hotel and a specific number of parking days. Those rates are provided by each hotel’s management. In most cases, each individual calendar day that your vehicle is... parked at the hotel is considered one of the parking days for the package, even the date of your overnight stay and the date of your return. There are some hotels that do not count the night of the overnight stay as one of the parking days, which is at their discretion. Although we are not able to adjust the billing in our system, the hotel always has authority to change the balance due as needed. We estimated the total based on the dates that were entered at the time the reservation was made, and the prepaid deposit amount was a portion of that total. In this instance, you requested a stay for the night of November 9, with parking until November 20, which is considered a 12-day stay. The ParkSleepFly package included 7 days of parking, so the total included 5 additional parking days in the estimated total. This information was provided on the checkout page prior to your completing the reservation. Please note that we did not bill you for the additional parking days, although we included that amount in the estimated total. We quoted your total as $256.30 and charged $37.85, leaving the remaining balance due as $218.45. Again, the hotel is able to adjust that balance on their end but it is up to their management to make that decision. Because you indicated that you and your credit card company have already reduced our payment by $20 for the amount you feel you were overcharged, we consider this matter to be closed. Cathy Y***Customer Service ManagerParkSleepFly.com

[redacted] I am very sorry to learn of your recent experience wi [redacted] tAlthough we are a reservation service for the hotel, we are not involved in their daily operationsPlease be assured that I have forwarded your concerns to their management for review.In the meantime, I have issued a refund of the $you paid to [redacted] to secure the reservationYou should see this transaction reflected on your card within the next few daysIn addition, I have added a $credit to your [redacted] account, which you can apply to the prepaid amount on your next reservation.I apologize for any inconvenience this situation may have caused, and I appreciate your taking the time to let us know of your concernsIt is only through feedback like this that we become aware if we are meeting the needs of our customers, and also whether our hotel partners are meeting those expectationsWe do value your business, and I hope we can help provide you with a better experience on your next tripIf I may be of further assistance in the future, please let me knowSincerely, [redacted]

Hello ***,I am very sorry to learn that the hotel did not have your reservation on file when you arrivedI would like to take a moment to explain how our reservation process worksWhen a reservation is made through ParkSleepFly.com, the hotel immediately receives a fax and/or email with the reservation details; they must then enter the information into their own systemParkSleepFly.com also sends a daily summary of all new reservations and any upcoming arrivals for that dayEach hotel also has an online account with 24-hour access to their ParkSleepFly reservations The individual hotel's management is also responsible for entering any applicable blackout dates, or for notifying us ahead of time if they are unable to accommodate a particular reservationIn this instance, there was no notification from the hotel that there was any issue with your reservationOn August 5, they did request that we blackout the dates of September and 16, but they never closed out September so we had no way to know that there was a problemI was able to research the fax transmissions and noted that the original fax was not transmitted successfully on 09/15/(there was no answer from the hotel's fax machine)However, the fax was resubmitted the following morning and was received by the hotelPlease see the attachments I included as verification of this activityHopefully, this information will be useful if you decide to follow up with the hotel.As you indicated, we have already refunded your prepaid deposit amountAlthough we are unable to issue any additional refund, I have added a credit of $to your ParkSleepFly.com account, which you can apply to the deposit amount on your next reservation through our website(In order to use the credit, you will need to log into your ParkSleepFly.com account before submitting the reservationWhen you reach the check-out page, please click the "Want to Use Credit?" link under the Reservation Summary on the right side of the page to apply the creditIt's important to remember that ParkSleepFly.com charges only a portion of the total in advance - so your credit can only be applied to this amountAny remaining credit balance will remain on your account to use on another reservation.)Again, I regret that your most recent experience was less than satisfactoryIt is only through our customer feedback that we become aware if we are meeting the needs of our clientele, and also whether or not our hotel partners are meeting our customers' expectationsWe will certainly use this information to improve our service.I appreciate your giving us the opportunity to address your concerns, and I hope we can provide you with a better experience in the future.Sincerely,Cathy Y***Senior Customer Service AgentParkSleepFly.com

I reserved a room through parksleepfly When I arrived at the hotel they had no record of my reservation When I called the customer service number for parksleepfly on my reservation email, there was no answer I left a message about the problem and they never called me back I will never use them again

I booked through ParkSleepFly and they held a part of the tariffWhen I reached the hotel, there was no reservationAfter thorough check also they could not find the bookingLuckily they had rooms so I paid again to get new reservationWhen I send them a query, they said they got confirmation from the hotel that booking data was presentI went to the hotel again to confirm but the same answerSo I had to pay much more than the roomI will not go with them again

[redacted] We are very sorry to learn of your recent experienceOur records indicate that you submitted your reservation on October 20, 2016, for a stay at [redacted] Airport on the night of March 31, At that time, your card was charged a deposit amount of $36.35, with the remaining balance due at the hotel, and a confirmation email was sent to the address you provided [redacted] )A reminder email was also sent to that same email address approximately one week before your scheduled chedateWe have no record of receiving any correspondence from you until you contacted us on April 10, 2017, and indicated that you were charged by the hotelYou mentioned that you had not received a copy of the reservation details; however, we confirmed with you that we had the correct email address on fileAs a courtesy, we issued a refund of the prepaid amount of $We then contacted the hotel on your behalf to inquire about the possibility of a refund of their no-show chargeUnfortunately, because they were fully booked for that night, they indicated that they would not refund that charge since a room was held in your nameRegrettably, we are not able to issue any other refund other than the amount that you prepaid to secure the reservation (which has already been returned to your card)We truly apologize for any inconvenience caused by this situation, and we appreciate your giving us the opportunity to address your concerns.Sincerely, [redacted]

I booked at parksleepfly.com for Milwaukee hotel and they didn't have the reservation and the reservation number psf gave did not match anything at the hotelPsf charged my credit card prior to check in

[redacted] I am very sorry to learn of your recent experience wi [redacted] tAlthough we are a reservation service for the hotel, we are not involved in their daily operationsPlease be assured that I have forwarded your concerns to their management for review.In the meantime, I have issued a refund of the $you paid to [redacted] to secure the reservationYou should see this transaction reflected on your card within the next few daysIn addition, I have added a $credit to your [redacted] account, which you can apply to the prepaid amount on your next reservation.I apologize for any inconvenience this situation may have caused, and I appreciate your taking the time to let us know of your concernsIt is only through feedback like this that we become aware if we are meeting the needs of our customers, and also whether our hotel partners are meeting those expectationsWe do value your business, and I hope we can help provide you with a better experience on your next trip.If I may be of further assistance in the future, please let me know.Sincerely, [redacted]

Hello [redacted] ,I am very sorry to learn that the hotel did not have your reservation on file when you arrivedI would like to take a minute to explain how our reservation process worksWhen a reservation is made through ParkSleepFly.com, the hotel immediately receives a fax and/or email with the reservation details; they must then enter the information into their own systemParkSleepFly.com also sends a daily summary of all new reservations and upcoming arrivals for that dayEach hotel also has an online account with 24-hour access to their ParkSleepFly reservationsEach hotel's management is responsible for entering any applicable blackout dates or notifying us ahead of time if they are unable to accommodate a reservationIt appears as though none of those measures were taken in this instance, and we will certainly follow up with their management to make sure they are monitoring their reservations properly in the future.As you noted, as soon as we were notified of your situation, we did issue a refund of the prepaid deposit amountAlthough we are unable to issue any additional refund, I added a credit of $to your ParkSleepFly.com account today, which can be applied to the deposit amount on your next reservation through our website(In order to use the credit for a future reservation, you will need to log into your ParkSleepFly.com account before submitting the reservationWhen you reach the check-out page, please click the "Want to Use Credit?" link under the Reservation Summary on the right side of the page to apply the creditIt's important to remember that ParkSleepFly.com charges only a portion of the package cost, so the credit can only be applied to this amountHowever, any remaining credits will remain on your account to use on another reservation.)Again, I regret that your most recent experience was less than satisfactory It is only through our customer feedback that we become aware if we are meeting the needs of our clientele, and also whether or not our hotel partners are meeting our customers' expectationsWe will certainly use this information to improve our serviceI appreciate your giving us a chance to address your concerns, and I hope we can provide you with a better experience in the future.Sincerely, [redacted] ***ParkSleepFly.com, Inc

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***