Parkview Auto Sales Of WNY, Inc.

June 27,2016Revdex.com100 Bryant Woods SouthAmherst, NY 14228Phone: 716-881-5222Fax: 716-883-5349Dear Revdex.com:This is in response to complaint number [redacted] filed on 6/17/16 by Mr. [redacted]. The car was purchased2/5/2016 with 112,112 miles at: that time of purchase the...

vehicle in question wasn't eligible for NYS Warrantythat cars come with due to the mileage being over 100,000. Mr [redacted] was offered an extended service contractas we do for all vehicles sold Mr. [redacted] declined the coverage. Before delivery we have all customers lookover and sign off on the NYS Lemon Law Warranty we make it a point to circle the portion showing nowarranty is supplied "with the vehicle Mr. [redacted] signed and dated he was supplied a copy; "we have the original. (copyincluded)The car was brought back once after purchase for a misfire and a complaint that the horn wasn'tworking. One of the spark plugs porcelain insulators had a hairline crack so we replaced that plug at no chargeeven though it wasn't a covered under any warranty. As far as the horn not working, at the time of delivery it wasfunction due to it's part of the NYS safety inspection, however it was working when the car was brought andwe couldn't duplicate issue. The customer wasn't charges at the time of this visit.I have to respectfully disagree with the amounts of visits being four, as the customer is over statingthis. The next visit was 6/14/16 with the vehicle having 117,477 mile that is 5,365 miles over since purchaseeven at the time of purchase the vehicle had 1 mile or up to s6,000 miles he still would have been over any type of warranty under NYS lemon Law; On this date 6/14/16 we couldn't get the vehicle to duplicate hisconcerns. I've talked to customer and suggested we do basic routine car maintenance, the spark plug wires wereoriginal and the oil change was way over due, 2,365 miles over the suggested oil change of every 3,000 miles.The bill of $213.39 mentioned was for all new ignition wires, spark plugs and an oil change, Double Platinum Spark Plugs, $51.98 wire Set and 1.75 hours $147.00 in which under good faith and in an effort to keep customer happy we took 50% off labor in the amount of $73.50. (attached signed copy of authorized invoice). The work that was done was all basic maintenance that one would expect with ownership of any vehicle ie. Oil changes and routine tune ups, nothing out of the ordinary. Parkview had every right to charge. a diagnostic fee for these issues and never did striving to keep customer satisfaction.There has been no proof other than the customers statements on the other issues mentioned, items that (to usethe word the complainant used) "intermittent" can not be diagnosed if everything is fine during diagnostic.Parkview Auto Sales is disappointed that Mr.[redacted] feels this way, we try and make every customersatisfied but at this time we exhausted all we can do for him.Sincerely,Joseph K[redacted].General ManagerParkview Auto Sales of WNY, Inc.