Parkview Automotive

Excellent serviceThese guys know how to take care of my fleet vehicles without overcharging Good quality and very helpful in all aspectsThanks Parkview!

Ms [redacted] was here on 08/05/and she came in with an overheating vehicleWe replaced her radiator, air filter, and serpentine beltWe recommended an oil change because the engine oil was dirty a part of our complete inspection but Ms [redacted] declinedWe solved her overheating problem and she picked up her vehicle, drove it for three weeks, she then called on 8/24/and said her car stopped in the middle of the street and was located at 55th and Western, she spoke to [redacted] and he said he would send her a tow truck She refused the tow truck and decided to pull the car in herselfWe then checked it and found that all of the engine oil had leaked outShe then wanted us to fix her engine at no charge because she thought we are responsible for all of the engine leaking out of her carShe decided to drive it, we didn't know why it stopped on her until she pulled it in herselfHad she not refused the tow truck there is a possibility that we could have saved her truck*** the owner tried to work it out with her by selling her an engine with a very large discount and she declined, she also declined to purchase a minivan for $that we have for sale for $We are truly sorry that this happened to Ms***We still stand on our offer to repair her engine at the discounted price we offeredThank you, we hope we can work something out with Ms [redacted] Parkview Automotive [redacted]

Complaint: [redacted] I am rejecting this response because: The person that I talk to about getting the car towed to the shop told me that I would have to pay for the tow so I pulled it in myselfThen I talk to [redacted] he quoated me a price to fix me car of 2,I told him I gave him all the money that I had to fix the first issuse I didnhave any more moneyThe car he tryed to sale to me was in no good shape to sale to no one it sound as if it was going to break down rite on the parking lot Sincerely, [redacted] ***

Tell us why hereWe will accept to pay half of the cost of the engine if Ms*** takes care of the other halfWe are offering her a used engine with months warranty which is standard for this type of vehicle
The price for Ms*** would be $Ms*** said she would think about itAt this time Ms*** has not responded to our offerWe are still not at fault for the decision she made to drive the vehicleWe understand that its frustrating and that she feels that we are responsible and therefore blames us for her decision to drive this car knowing the oil was leaking out of it We always charge for towing service and anyone who calls asking about a tow truck is told up front what the charge isWe do not do free towing. Ms*** stopped listening when she was told the tow truck might not be free
The vehicle that we offered to sell her is a Nissan quest and the engine and transmission are in great shapePerhaps the appearance of the van makes her think it will stop working but mechanically it is extremely reliablePerhaps the appearance makes her think its not a good running vehicle. Again we apologize for the hardship and hope Ms*** accepts the price and decides to get her issue resolved with usWe will be glad to help her

Initial Business Response /* (1000, 6, 2014/07/14) */
Contact Name and Title: [redacted] - Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hotmail.com
I have enclosed the first complaint filed by Ms. [redacted] from the Attorney Generals Office. Please notice Ms. Nelsons...

complaints from the Attorney Generals office and today's complaint are very different and also conflicting. We believe that this is not a case for the Revdex.com it is more of a case between the husband and wife.
The main problem is that Ms. [redacted] did not get the car towed into Parkview her husband Mr. [redacted] requested the tow and spoke to [redacted] She was not at all involved in the conversations between [redacted] and Mr. [redacted] Therefore there is some serious miscommunication between Mr. [redacted] and Ms. [redacted]. They need to come up with a resolution among themselves so that they can take this vehicle off of our premises immediately. We regret that they are having personal problems and have not been able to come in and make the necessary arrangements to get there vehicle towed out of our facility. We are a professional business, we do not yell at our customers. Since Ms. [redacted] said that we yelled she must be able to prove it since she claims that she recorded the only phone call she ever made to our shop. Please see the facts of what has happened with this vehicle. Ms. [redacted] is taking this to another level by lying to her convenience and making us look like we want to bully and rob her. We are not that kind of business. We have notified her of the storage fees and as of today the vehicle is still here and please notice that it is still costing her $35.00 per day and the chances of us working something out with Ms. [redacted] are getting minimal since she is not telling the truth and continues to argue the facts when we would like to work something out as soon as possible. Please notice that they are free to come into our shop at any time, our hours of operation are Monday - Friday 08:00am-06:30pm Saturday 08:00am - 03:30pm.
The facts and response to original complaint filed to the Attorney Generals Office.
Re: File No: 2014-CONSC-XXXXXXXX
1. First I will address the fact that this person is accusing us of criminals since she failed to sign her complaint because we might attempt to forge her signature. Please notice that we are a professional business and we are not criminals. We are in the business of repairing vehicles not storing vehicles in our parking lot due to our very limited parking spaces. This is not consumer fraud.
2. This vehicle was towed into our shop at Mr. [redacted] request on 04/25/2014 because the vehicle was overheating. [redacted] spoke to Mr. [redacted] and the conversation was about the vehicle overheating excessively. On 04/26/2014 after the diagnostic inspection was completed it was determined that the vehicles engine is not working. [redacted] spoke to Mr. [redacted] and informed him of the problem. Mr. [redacted] declined all repairs and said he would get back to us on when he was going to pick up the vehicle since it is non-drivable and does need a tow truck to be removed from our back storage lot. No insurance adjuster or representative from an insurance company ever came into our shop nor were we ever notified of an on-going insurance claim. The shop did not have a claim number to assist with the claim therefore it is not an ongoing claim with Parkview Automotive. It is not our practice to let people park there cars here without being repaired. We hang a sign in our front office that says that that we do charge storages after 7 days of vehicle being left here with out any customer communication.
3. On April 29th 2014 we discovered that the windshield was cracked in on our parking lot by our next door neighbors; we have agreed to repair the windshield if they will pay storage charge fees. The customer is well aware of this.
4. [redacted] did speak to Mr. [redacted] regarding past auto body work done to his vehicle but Parkview was never involved in the claim process if there is or was any ongoing claim as the customer is claiming. Regardless of the claim status the shop was not aware and was not participating in the claim. Please notice: It is our standard procedure that Parkview Automotive has an established and valid claim number for a vehicle to be waiting for the insurance company over an extended period of time. There must also be an agreement to repair the vehicle between the customer and Parkview in order for the vehicle to sit in our lot. In this case we did not have a claim or an agreement all we have is a car that is non-drivable taking up space in our parking lot with a customer we could not reach.
5. After many attempts to contact and speak to Mr. [redacted] over the phone between the time periods of 05/01/2014 until 06/25/2014 we were un-successful. We left repeated messages to the phone number provided by Mr. [redacted] (XXX)XXX-XXXX regarding the storage charge fees. We also sent out three certified letters to the address on file making them aware of the storage charge fees. Parkview Automotive will be charging storage charge fees since 06/12/14 the date the charges were acknowledged by Ms. [redacted] Mr. [redacted] wife through continuous emails which I have also enclosed as part of our response.
Mr. [redacted] and Ms. [redacted] clearly understand that we are charging storage and have refused to pick up the car. They have also failed to speak to us or come in person to work something out which they know we are willing to do. We are not a parking lot and we pay a high amount of property taxes to have a vehicle that is non-drivable sit in our parking lot without any established insurance claim or agreement to repair. We have sent out the letters notifying them that we will be charging storage.

Please direct any questions to
[redacted]

Parkview Automotive
4139 S. Western Blvd.
Chicago IL 60609
(XXX) XXX-XXXX
Initial Consumer Rebuttal /* (3000, 8, 2014/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I guess the only way to address Parkview's response is to go number by number:
Intro: I have a very close relationship with my husband; I have no problems communicating with him. In fact, since we are down to one car (and have been for over a year) we are sitting next to and speaking to each other for 3 hours of commute time every day, and I live and work with him (he is a customer of my company) throughout the day. We have been in very strong, consistent communication throughout this ordeal. The person who filled out this response, however "[redacted]" has not been involved in this entire matter whatsoever and neither I nor my husband have ever spoken to her at all. I also never claimed to have recorded "the only call" I ever made to them - I stated that I actually have made a few calls, with the most recent calls being recorded BECAUSE Miguel was so rude and yelled throughout our entire first conversation. I have not lied to my convenience, I have repeatedly stated the fact that I WANT TO REMOVE MY CAR yet they have given me not one single day that I could pick it up without storage.
1. YES I am accusing them of dishonest business practices, trying to bully and rob me, as I will attempt to prove my case thru the remainder of this response.
2. Yes my vehicle was overheating excessively. I could drive it about a mile or so before overheating. Not far, but enough to get it off their lot had they asked me to before my windshield was broken. My husband informed them at the time it was towed that this is an ongoing insurance claim and we were waiting for approval from our insurance company. We were never at their shop (which the shop is aware of), and because of this, had no way to know if there are signs anywhere. Nobody advised us of storage, and no one at the shop ever requested a claim number, which we would have happily provided to them had they asked.
3. This shop is COMPLETELY contradicting themselves in this paragraph. If storage is charged after 7 days after losing customer contact(as stated in #3 of their original response) how could they waive storage fees on April 29 in order to replace the windshield? It would not have even been 7 days (towed April 25, damaged April 29th? That is 5 days!!). I have absolutely no doubt we are being charged storage BECAUSE my car was damaged in their possession and they don't want to pay for repairs. This statement alone should prove the dishonesty in their response.
4. Nobody at Parkview ever requested a claim number. Again, we would have happily provided upon request. And my car was drivable for short distances until my windshield was shattered on their property. In fact, in one of the emails from their shop, they refer to my windshield damage as "one small crack" and attempt to act as if it is nothing - BUT this damage is extensive and has rendered my vehicle illegal to drive, even the short distances it could move before damaged on Parkview's property. I asked a friend of mine (he lives close to their shop, I could have driven my car to his house if the windshield was intact!!!)to drive over and take pictures of my car. Photos are attached. They still have not even bothered to cover my broken windshield even though I have asked them repeatedly to do so. Yet - they want to charge me storage? For what, a "safe" place to store my car? I don't even want to know what my interior looks like right now!!
5. We have absolutely no messages from Parkview. I have stated this again and again to them. The only certified letter I ever received from them is dated JUNE 20, 2014 informing me they are charging storage since JUNE 12th. If they were really making an honest attempt to let me pick up my car, they would have not sent me this letter after 8 days of storage had already accrued. Letter is also attached.
I have made numerous attempts to set up a time and date that I could pick up my car If I am going to have to tow it due to the damages on THEIR PROPERTY I need to know my vehicle will be release before sending a tow truck and incurring more charges. I have asked via email (so I would have proof if something like this happened) over and over again to tell me when I can pick up my car without paying storage. If you look at the email Parkview included as evidence, you will see it is dated June 12th 2014 and the body of the email is me requesting them to release my car!!
I just want my car back and I want their insurance information. To be fair, I think they s(or at least their insurance) should be responsible for the damaged incurred to my vehicle while on their property. My car was damaged on their lot, and I have the right to their insurance info. Please see the attachments for some evidence to back up my claims - I also have recorded conversations and about 20 more pages of emails requesting over & over again that they release my car.
Thank You,
[redacted]
Final Business Response /* (4000, 11, 2014/07/28) */
RE: 2006 CHRYSLER 300 VIN# [redacted]XXXXXX
We have clearly stated our facts in the previous response and we strongly regret that Ms. [redacted] is upset and having a very hard time with this situation that we have tried to settle since May of 2014. We would like to resolve this issue as soon as possible to avoid any further delays in coming into a resolution that is acceptable to Ms. [redacted] and Mr.[redacted]. Please notice your vehicle is still in our facility.
At this time we are going to stop responding to Ms. [redacted] claims because arguing the details is only going to prolong this case further due to the amount of dishonesty and confusion coming from [redacted]. As I stated before the problem is that Ms. [redacted] and her husband are in serious disagreement and need to make a decision to pick up this car as soon as possible.
I will also mention that Tony our service writer did have an agreement with Mr.[redacted] to remove the car from our facility and pay some storage fees right around the time Ms. [redacted] filed the first complaint in June of 2014. He had agreed to get the car picked up and pay some storage but Ms. [redacted] did not agree and stopped him from sending the tow truck (according to Mr.[redacted]). For that reason the vehicle is still here and why this situation has arrived to this point.
As for a resolution to Ms. [redacted] and Mr.[redacted] regarding the 2006 Chrysler 300 which is still sitting in our storage lot taking up valuable parking space, Parkview will waive storage charge fees prior to 6/20/2014 and include a discount so that the total amount of storage charge fees are $500.00 ; the windshield will also be fixed. Please notice the vehicle is non-drivable due to the engine overheating excessively. A tow truck will be needed for the vehicle to be removed from our storage lot. Please notice we will not accept personal checks. We require that the vehicle will be removed from our lot before 08/15/2014. We will not provide the towing for the [redacted] and we will need a telephone notice of when the vehicle will be picked up 48 hours in advance to them sending the tow truck so we can make the necessary arrangements to have the vehicle in our front lot ready to be towed away. After 08/15/2014 we will be taking further legal action to remove the vehicle from our premises. Please take this as an official notice and proper notification of storage charge fees of $35.00 per day in the event a mechanics lien is necessary to remove this vehicle from our premises. Your vehicle arrived into our shop on 04-25-2014.
Best Regards,
[redacted] Hernandez
Parkview Automotive
4139 S. Western Blvd.
Chicago IL XXXXX
Final Consumer Response /* (4200, 13, 2014/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would like to state that the only "hard time" I have had with this entire situation is the way this has been handled by Parkview Automotive. Again, they are accusing me of lying but I have submitted more than enough evidence to support every one of my claims. (I am attaching my husband's phone records for May 2014 to further prove my case and their dishonesty in their response submitted to the Revdex.com on 7/15, their point # 5 claiming they could not reach my husband from 5/1/14-6/25/14)
The only reason my car is still in Parkview's lot is because they have refused, repeatedly, to allow me to remove it without paying the storage they are have been illegally charging me for months. I would have picked my car up a long time ago had it not been for this fact, in addition to the fact that my car was damaged on their lot within the first 5 days of them taking possession of it, and they refuse to repair it or even so much as give me their insurance information. Now, knowing that I have 2 open cases with their shop (with the Revdex.com and the Attorney General), they are refusing to even respond or acknowledge the proof I have set before you and STILL refusing to release my car without storage.
Let me please just reiterate the key facts:
My car was towed on 4/25/14 and according to Parkview, the windshield damaged 4/29/14. At the time it was damaged, according to their "7 day rule", since April 29th is the 5th day, this car was still technically under their care could not in any way be considered "abandoned". They have already stated that after 7 days of no customer contact, the vehicle is considered abandoned. This is only 5 days.
Tony and my husband never had any agreements for payments of any storage fees - that is why I was involved in this. When my husband learned of the illegal storage fees, he involved me since this car is in my name. In fact, my husband also has recorded the phone calls with Tony, in every one he explicitly refuses to pay storage. I can provide these recorded calls at any time; this website only allows me to upload pdf files.
My vehicle was drivable for short distances on April 25th before going to their shop. I drove it the day before they towed it for a couple of miles. However, because of the damaged incurred on their property, which they refuse to take any responsibility for, legally my vehicle can not be driven on any public street with a shattered windshield. Parkview now tells me they will fix my windshield for free if I pay them $500 in storage.... Why didn't they just fix it when it was damaged, so I wouldn't have to pay any storage since it was damaged on only the 5th day (if you count business days, it would be the 3rd day) and no interior damage would have occurred. They could have gotten this car off their lot months ago, but have continued this case to attempt to charge more fees. I could have had my car off their lot months ago, but THEY refuse to cooperate. I never signed a release of responsibility for my vehicle, my husband never signed anything, and we have never even stepped foot in their shop. They forced the accrued storage by refusing to fix my windshield or give me any of their insurance info, then further forced more storage by not allowing me to remove my vehicle until I pay them this insane amount of illegal storage.
I want my car back, I've been actively attempting to arrange to pick up my car but the only thing stopping me is Parkview. They refuse to release it unless I pay hundreds of dollars in storage. And their neglect has resulted in damage to my vehicle rendering it non-drivable at all. I want the windshield and any related interior damage fixed. They are responsible for this, they parked my car in the lot exposed to the public, KNOWING that the neighbors have frequently damaged vehicles in their lot. They did not even bother to cover the damage to my windshield to avoid further damage to my interior by the elements. They were absolutely negligent, and forced this case upon themselves due to their absolute refusal to take responsibility for the damages their neglect caused to my vehicle. Now, to top it off, they are threatening to take a mechanic's lien on my title, KNOWING this case is in mediation with the Revdex.com as well as the IL Attorney General and there is an open case with the IL Department of Insurance for my original engine damage (which, by the way, they are preventing any progress with, because I have no access to my car to prove my original claim with my insurance company). Parkview's practices throughout this entire ordeal have been absolutely unprofessional and unethical. They force storage that was never agreed to then refuse to release my (now-damaged) car while they attempt to extort me for hundreds of dollars.
Please take this as official notice that if Parkview Automotive takes a mechanic's lien on my title, I will be forced to sue them for the full replacement value of my vehicle plus court costs and attorney fees. They are fully aware that these storage charges are illegally charged and they are holding my vehicle essentially hostage. I don't want to do this - I just want my car back and the damages they are responsible for, repaired. I am not paying storage for my car since they, and their refusal to take any responsibility for their own neglect, is the reason for my car being on their lot for this extended period of time.
Also please be advised, I have notified Parkview Automotive that because of the hassle of not being able to access my vehicle to attempt to repair it for the last 3 months (I work 40 miles from home, this is very difficult), the harassment from their shop, and the fact that their refusal to release my car and repair the damages they are responsible for have been detrimental to my original insurance claim for my engine, I have been charging Parkview Automotive $350.00 per day until they release my car to me with windshield damages repaired and no storage charges. I have email confirmation sent on 6/20/2014 that I notified them of these terms, as well as a recorded phone call (recorded legally and with permission) with Tony at Parkview Automotive dated 7/8/2014 reiterating these charges of $350 per day in rental and inconvenience fees. To date, their total rental fees are totaling $14,000.00 and accumulating $350 per day until my car is released back to me in the condition they took possession of it. They are holding my car hostage; this is auto theft, and I want my car back. All I wanted was for my car to be returned to its original condition and released, and they have done nothing but consistently demand obscene amounts of money from me while refusing to repair or release my car, so even more storage (not to mention elemental damage from the hole in my windshield)would accumulate.
I am offering, one last time, to let them repair my windshield and release my car without storage fees. This should have been done long ago. If Parkview agrees to these terms by midnight 8/1/14, I will drop their rental charges and remove my car from their lot within 48 hours of my car being repaired to its original state when they took possession of it. Otherwise, I have no choice but to retain a lawyer and hold them to the $350.00 rental fees. After all, they agreed to the rental fees just as much as I agreed to storage - so, why not? If they can decide on whatever charges they want, I can do the same. To me, that car (and this headache) is worth at least $350 a day. Please also take this as official notice that if Parkview attempts to take a lien on my title, I will be suing for the full replacement value of my vehicle PLUS rental fees since June 20, 2014 at $350 per day until the day the case is resolved.
Please see the attached for phone records from May for my husband's phone to prove the flat-out lied when they said they could not contact my husband, and also a copy of the email on June 20, 2014 informing them of the rental charges.
Thank you for your time,
Laura Nelson
I don't want to take it to this level, I am not a "sue-happy" person; I have never sued anyone in my life - I just want my car back, my windshield replaced, and any interior damage fixed. I am offering, one more time to pay the $185.00 I legitimately owe them for towing and storage BECAUSE THIS IS WHAT I LEGALLY OWE THEM, and to drop the rental fees, if they REPAIR my windshield-related damages and RELEASE my car without storage. If Parkview agrees to these terms by midnight 8/1/14 I will drop the rental fees. But if they are going to be this unreasonable, I have no choice but to protect myself and stand up for my rights.
Attached are my husband's phone records for May to prove that the statement they made in their last response on 7/14, saying they could not reach my husband at all between 5/1-6/25 was a false, dishonest statement, just as most of their responses have been so far. He also made more calls from work but I have no access to those.

Excellent service. These guys know how to take care of my fleet vehicles without overcharging. Good quality and very helpful in all aspects. Thanks Parkview!

Tell us why here...We will accept to pay half of the cost of the engine if Ms. [redacted] takes care of the other half. We are offering her a used engine with 6 months warranty which is standard for this type of vehicle.  The price for Ms. [redacted] would be $1300.00. Ms. [redacted] said she would think about it. At this time Ms. [redacted] has not responded to our offer. We are still not at fault for the decision she made to drive the vehicle. We understand that its frustrating and that she feels that we are responsible and therefore blames us for her decision to drive this car knowing the oil was leaking out of it.  We always charge for towing service and anyone who calls asking about a tow truck is told up front what the charge is. We do not do free towing. Ms. [redacted] stopped listening when she was told the tow truck might not be free. The vehicle that we offered to sell her is a 94 Nissan quest and the engine and transmission are in great shape. Perhaps the appearance of the van makes her think it will stop working but mechanically it is extremely reliable. Perhaps the appearance makes her think its not a good running vehicle.  Again we apologize for the hardship and hope Ms. [redacted] accepts the price and decides to get her issue resolved with us. We will be glad to help her.

Complaint: [redacted]
I am rejecting this response because: The person that I talk to about getting the car towed to the shop told me that I would have to pay for the tow so I pulled it in myself. Then I talk to [redacted] he quoated me a price to fix me car of 2,000. I told him I gave him all the money that I had to fix the first issuse I didn. have any more money. The car he tryed to sale to me was in no good shape to sale to no one it sound as if it was going to break down rite on the parking lot.
Sincerely,
[redacted]

Ms. [redacted] was here on 08/05/2016 and she came in with an overheating vehicle. We replaced her radiator, air filter, and serpentine belt. We recommended an oil change because the engine oil was dirty a part of our complete inspection but Ms. [redacted] declined. We solved her overheating...

problem and she picked up  her vehicle, drove it for three weeks, she then called on 8/24/2016 and said her car stopped in the middle of the street and was located at 55th and Western, she spoke to [redacted] and he said he would send her a tow truck.  She refused the tow truck and decided to pull the car in herself. We then checked it and found that all of the engine oil had leaked out. She then wanted us to fix her engine at no charge because she thought we are responsible for all of the engine leaking out of her car. She decided to drive it, we didn't know why it stopped on her until she pulled it in herself. Had she not refused the tow truck there is a possibility that we could have saved her truck. [redacted] the owner tried to work it out with her by selling her an engine with a very large discount and she declined, she also declined to purchase a minivan for $400.00 that we have for sale for $1500.00. We are truly sorry that this happened to Ms. [redacted]. We still stand on our offer to repair her engine at the discounted price we offered. Thank you, we hope we can work something out with Ms. [redacted]   Parkview Automotive [redacted]

Ms. [redacted] was here on 08/05/2016 and she came in with an overheating vehicle. We replaced her radiator, air filter, and serpentine belt. We recommended an oil change because the...

engine oil was dirty a part of our complete inspection but Ms. [redacted] declined. We solved her overheating problem and she picked up  her vehicle, drove it for three weeks, she then called on 8/24/2016 and said her car stopped in the middle of the street and was located at 55th and Western, she spoke to [redacted] and he said he would send her a tow truck.  She refused the tow truck and decided to pull the car in herself. We then checked it and found that all of the engine oil had leaked out. She then wanted us to fix her engine at no charge because she thought we are responsible for all of the engine leaking out of her car. She decided to drive it, we didn't know why it stopped on her until she pulled it in herself. Had she not refused the tow truck there is a possibility that we could have saved her truck. [redacted] the owner tried to work it out with her by selling her an engine with a very large discount and she declined, she also declined to purchase a minivan for $400.00 that we have for sale for $1500.00. We are truly sorry that this happened to Ms. [redacted]. We still stand on our offer to repair her engine at the discounted price we offered. Thank you, we hope we can work something out with Ms. [redacted]   Parkview Automotive [redacted]