ParkView Dental Care

Initial Business Response /* (1000, 5, 2016/05/30) */
I sincerely apologize that Mrs*** feels that we ran the credit application without her consentDoing something in that nature is out my character and I would never do something without someone's consentWe run a professional business and
want everyone to leave our office with intent on coming backThe day *** came into our office was just like any other day, Doctor did his exam and I then went in to present her treatment neededShe expressed it was not what she expected and as I do with all of my patients I let her know all of her optionsLending club and Care Credit being two of themAt that time she agreed to try itPatient stated if she was unable to get approved she would use her inheritance she was expectingSince then I have not heard from her till this letterWhich, I might add comes to me by surprise because I thought she was happy with her visit her in our officeIt is unfortunate that she feels this way and we would be pleased to still be able to call her a patient in our office
Initial Consumer Rebuttal /* (3000, 7, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is a lieMy mother was with me and neither her nor I heard anything about running my credit after she did say there was a couple of credit places to try I told the lady that my credit was not good and that I was planning on paying with my settlement, not inheritance, which was within seconds of her coming into the exam areaI never agreed to any credit check, in fact I straight told her my credit was bad and that was not an optionShe chose to run it on her own behalf, without my consentI did call the lending company because I was surprised that my credit was ran and I had not done itThey told me it was the dental office and then they 3-wayed me to the officeAt that time I did speak to her, but in her response she states she has not heard from me, that is a lieWhile on 3-way, I told her I did not give her permission to do that and she said she was sorry for any miscommunicationIn fact, she also heard from me week after the exam, at that time I called her and told her that I could not afford the recommended procedure, could we re-apply for another grantThen a week after that I called the grant office since I still had not heard back from them and they had to call the dental office to see if they were going to submit for another grantThe office was in fact contacted at least times before I filed this complaintHow can an office run on lies? The lending company has a recording of our call that proves she has heard from me before this complaint was filedNowhere in her response does she say that she would send me a letter of apology or try to have the inquiry removed from my credit reportNothing was mentioned about a policy that protects the patient against this happening to someone in the futureThis is unacceptable
Final Business Response /* (4000, 14, 2016/06/15) */
once again I have apologized several times in writing and over the phonei understand *** is frustrated but we did have a verbal agreement to apply for the loani have already spoke to the lending company and they let me know the inquiries will be taken offat this time there is not much more I can do for ***thank you
Final Consumer Response /* (4200, 16, 2016/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never received an apology in writing from the officeAgain, she has liedThe one and only time she came close to an apology was when I was three-wayed by the loan company and all she said then was "sorry for any miscommunication", (did not even say I am sorry) I however have received a letter from the loan company with an apology and letting me know that they have requested their inquiry be removed from my credit reportThat letter came after I personally spoke with the company and asked for it to be removed and when I spoke with them, they told me they have never spoken to her except for the one time that they three-wayed meSo, obviously she is lying and unwilling to accept her responsibility for her actionsI will not let this go until I receive a written apology, that is not too much to ask after all the stress she has put me through

Initial Business Response /* (1000, 5, 2015/08/05) */
Contact Name and Title: [redacted] office mg
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
Mr [redacted] came in for a second opinion saying that he had been to Cunning Dental and felt he was taken advantage of. We did a full...

exam pt had x-rays retaken
at no cost because Cunning Dental had used his insurance benefits. I [redacted] explained patients treatment and also went thru payment arrangements, I was able to receive a CareCredit increase, and when asked if he wanted to accept the offer he said yes. I had patient sign carecredit 05/14/2015 and when he came in for xb's he was told he was maxed out for the year and that he had a balance. Patient [redacted] called me the next day began to yell at me, I told Mr [redacted] that I didn't come to work to be harassed or yelled at then he hung up on me.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] has lied to you and she was the one yelling because it was discovered that she was unethical on her billing procedures. Why mention a dental group "Cunning Dental" and ironically do the same things as they did like billing my credit card before any procedures were done! I know that it's her word against mine but I wouldn't have taken the time to draw a complaint if it wasn't true.
Final Consumer Response /* (4200, 11, 2015/08/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mirna Knew that Parkview Dental Care was a tier 2 office for my insurance and she didn't disclose that fact to me. I want her to zero out my balance. I will take further action if this is not done.
Final Business Response /* (4000, 9, 2015/08/06) */
I am very sorry the patient feels that way about me, however I have provided all of his insurance EOB (explanation of benefits) and it clearly states his co-payment. I am also very sorry if he was not fully informed of his insurance benefits through his insurance company.