Parkway Auto Group

This is in regards to her request of Parkway to pay for the entire rental bill for her. We offered to pick up the car at her home. (she declined) We offered her a FREE rental car and return the car to her home that same evening ( she declined) We also offered her to take the FREE rental car and come back later ( she declined) WE will not be paying for her rental. She declined our free car why would we pay for her to rent one? Also the car was completed prior to her leaving for home. Her car is still on our lot and as of June 1st we will have to start charging her 25.00 per day storage and security fee. Please arrange to remove it prior to that day to avoid any charges. Thank you.

Thank you for forwarding the information on this concern. I have reviewed both the customer and the dealer representatives comments. Parkway Nissan's stance on the matter has not changed since the last comment [redacted] had given. We stand by our previous offer, to repair the vehicle at the customers expense, minus the 20% that Parkway Nissan's used car department will cover. The 20% warranty is the only warranty that pertains to this situation. As previosly stated, no other offers will be entertained. Parkway Nissan will not be refunding the vehicle purchase, nor will we be covering any towing or other expenses for which the customer is seeking reimbursement. Thank you.[redacted] Parkway Nissan

This is a complaint regarding [redacted] *014 Pathfinder) navigation installation. I** [redacted] Enclosed is a copy of her purchase order which she signed and a copy of the worksheet showing navigation being installed at a split in cost. She got a copy of this along with other forms that...

pertained to the purchase. Also enclosed is copy of the ups shipping from the company That supplied the navigation and a copy of where we signed for it . Also enclosed is a copy of a phone call that I made to her and will explain it later in  this conversation. On Monday April 18th my parts department brought the Navigation unit to my office and then I put a note on it letting [redacted] ( salesman) know to go ahead and arrange a time for installation when he returned from his vacation on the 25th. Early on the 27th [redacted] called me and wanted to know if her Navigation unit came in and I shared with her that it did and I put it on [redacted] desk to arrange a time. She said I was supposed to contact her and I shared with her I was never told that and That is not our process here. Our salesman handle their own appointments so there is no confusion or issues. She then proceeded to get upset saying we didn’t hold up our end of the agreement and it was supposed to be installed in a week. See the enclosed purchase order and worksheet there is no time table on either one. the order was to take a week to arrive not to be installed. I offered to have a driver come to her home or work to and bring a free lancer car, come back and install the navigation unit since it was the first one we have installed and take it back to her and she said no. She wanted to come down on her day off and to ge her a lime and it better not take very long. I shared with her the email from the company said it only takes around an hour and a half but we have never done one and we may need more time. She also asked me about a pair of sunglasses she said were in a white case a were left in her trade and I told her the only pair that i• see were in a black case in [redacted] desk and she said " can't you hear I said they were in a while case " I told her I would try and reach out to [redacted]nd see if he located them. She arrived on the 22nd for installation and we gave her FREE rental car and she went to lunch. We ran into some issues with the programing of the Navigation unit and contacted her via cell phone and she was upset because of the time frame. We offered numerous times to have her take the free rental car go home and we would finish the install and clean the car and fill it with gas and bring it back to wherever she is Again she refused this service. I did apologize for the delay but when you are dealing with programing and installation of electronics you can’t rush through the process. We tried numerous times to accomadate her but the entire time she kept saying she wanted her jeep back. I told her thats not possible unless she wanted to buy it back She said we didnt hold up to the purchase agreement and as you can see by the enclosed pictures we did. The Navigation unit was installed that day and the car was ready while she was still here in town. My service advisor called her and told her it was done and she was at [redacted] which is 200 yards away and she said she wanted to speak to me before she came and got it. I called her and shared with her the car is done and she start screaming of how she is going to post bad reviews and shes suing us and im I liar. She hung the phone up on me so I called [redacted] ( parts and service director ) and told [redacted] to call her and tell her again her car is ready and she said shes not getting it and I quote " [redacted] called me and said what do you want and hung up on me " I enclosed the copy of my phone log and its time Stamped. We try to accomodate every customer to the best of our abilities but I feel she came in with the intentions of making an issue out of this from the get go. She said her time was important and she had to have the navigation in asap but yet she wouldn’t let us come and get the car completed and returned to her before friday and she refused for us to give her a free loaner car and bring her car back to her on friday when she was here and then when it was complete she refused to come and get it. She told me many times she wanted her jeep back . If she doesnt like what she purchased that isn’t our fault she picked the car and signed the papers we can always trade her out of it at her expense. On the 26th [redacted] contacted [redacted] and told him she would come and get the Pathfinder if we would pay for her Rental car bill and reimburse her for a pair of sunglasses she claimed were in the jeep. We offered her many times a Free rental car, to pick it up and return it , also it was done before she left town and she wants us to pay for a car for her ?? We told her no. Also the glasses in [redacted] drawer were her glasses and if she would have listened to me when I tried to tell her they came out of her jeep instead of calling me amd it she wouldn't have to have spend money on glasses. So were no going to pay her glasses. On the 27th She returned [redacted] call telling her once again her car was ready for pick up and she said would only do so if we paid for the rental car and her glasses, she had no other concerns other than trying to get money from us for these items. The definition of Extortion is " the practice of obtaining something, especially money, through force or threats. and this is a classic case , we will not reimburse her for something we offered and provide as a service for free we will not pay for glasses for her when they were here and she refused to listen to me because the glass case was the wrong color and we also completed the work the day she was here and still in town. We apologized for the extra time but we have to make sure its installed correctly and her making threats slowed the process down. Her car is finished and she will have to come and get it herself We parked it in a secure location and have pictures of all body panels to make sure there is no claim of any damage. We will allow her to keep the car here for free but once the case is closed and I hove the fax confirmation fromthe Revdex.com she has 24 hours to get the car removed or we will charge her 25.00 per day fee for storage and security. I want to thank the Revdex.com for this process it allows for the real issues to be made clear.  Thanks,[redacted] Executive Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] Nissan, I've been driving a vehicle for over 35 years and driving in a certain gear is a fundamental in drivers education, driving a vehicle 70 miles does not justify the technical difficulties that I do believe each and every person that was present on that day knew of. Parkway Nissan indicated that I had driven the car 70 miles and the car had not broken down, (not sure as to where the 70 miles came from, since he never took the intuitive to come to the telephone to speak with me on 05/14/2016 at approximately 2 1/2 hours after leaving the area,which is the same day of the purchase and 70 miles  certainly does not equal out to 6 hours as was stated in the response. Parkway Nissan failed to speak with me on SEVERAL OCCASIONS, after being advised on05/14/2016, by the salesperson that his hands were tied and the the MANAGER ADVISED HIM THAT HE WILL NOT BEING DOING ANYTHING FOR ME AND HE IS NOT GIVING ME MY MONEY BACK, that is when I had the SUBURBAN 2004 TOWED BACK TO THE FACILITY ON 05/16/2016, WITH THE CERTIFIED LETTER, THE MANAGER, (which is the one that would not come to the phone each time I called to try to come to a resolution), called me and stated that he received the vehicle and that my money will not be returned, and that they could fix the car at my expense, I advised the MANAGER, that I just want my money returned along with all the additional expenses.[redacted]