We contacted the customer and apologized for our confusion over the charges and the customer is satisfied with the mutually agreed upon resolution.
Thank you for bringing this matter to our attention
Sharilyn ***
Vice President
The “customer” complaining has never been contacted by me or anyone representing White County Community Counseling Services about billing or collecting fees of any kindThe “customer” complaining has never contacted me about billing or collecting fees of any kind The only
explanation for the basis of his complaint would be an insurance EOB that he receivedThis is an assumption on my part, but that is the only way he would have known about a $feeWe bill insurance at the $rate I have neither control over insurance companies nor the sending of their EOB’sWhen insurance is involved we bill at $per session, however, as you are aware, they ultimately tell us what that fee may beAfter processing a claim, the insurance company sends their customer an explanation of benefits (EOB)My guess would be that their decision was to pay nothing for the session billed because this person’s deductible had not been metAfter receiving that insurance correspondence he jumped to the conclusion that he had to pay me the $ The fee for that original “interview” is $The dates involved were June phone call asking for an appointment, June 5:PM appointment where this complainant set a follappointment for June Later on the evening of June he went through the registration process for our clinic, electronically signing the HIPPA statement, Informed Consent, and Reimbursement and Cancellation policy documentsThe last communication between us was when the June 22nd session was cancelled by phone that day The explanation for this complaint is the “customer’s” misunderstanding of documents produced and delivered by his own insurance companyThe basis for his complaint against White County Community Counseling Services does not existWe intentionally did not attempt to collect a fee at the time services were provided, have never planned to, and won’t We were never contacted directly or indirectly with any questions about this matter until now
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
We contacted the customer and apologized for our confusion over the charges and the customer is satisfied with the mutually agreed upon resolution.
Thank you for bringing this matter to our attention
Sharilyn ***
Vice President
The “customer” complaining has never been contacted by me or anyone representing White County Community Counseling Services about billing or collecting fees of any kindThe “customer” complaining has never contacted me about billing or collecting fees of any kind The only
explanation for the basis of his complaint would be an insurance EOB that he receivedThis is an assumption on my part, but that is the only way he would have known about a $feeWe bill insurance at the $rate I have neither control over insurance companies nor the sending of their EOB’sWhen insurance is involved we bill at $per session, however, as you are aware, they ultimately tell us what that fee may beAfter processing a claim, the insurance company sends their customer an explanation of benefits (EOB)My guess would be that their decision was to pay nothing for the session billed because this person’s deductible had not been metAfter receiving that insurance correspondence he jumped to the conclusion that he had to pay me the $ The fee for that original “interview” is $The dates involved were June phone call asking for an appointment, June 5:PM appointment where this complainant set a follappointment for June Later on the evening of June he went through the registration process for our clinic, electronically signing the HIPPA statement, Informed Consent, and Reimbursement and Cancellation policy documentsThe last communication between us was when the June 22nd session was cancelled by phone that day The explanation for this complaint is the “customer’s” misunderstanding of documents produced and delivered by his own insurance companyThe basis for his complaint against White County Community Counseling Services does not existWe intentionally did not attempt to collect a fee at the time services were provided, have never planned to, and won’t We were never contacted directly or indirectly with any questions about this matter until now
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.