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Parkway Pet Clinic

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Parkway Pet Clinic Reviews (1)

I want to start by saying that Dr Henderson is great! However, thanks to the horrible (HORRIBLE) experience that I received from [redacted] (I believe that's her name, that's what her shirt said) we will not be returning after my cats follow up appointment. In addition, I will be sharing my experience with everyone I know. This goes down in history as the worst customer service experience I have ever had.

I arrive to pick up my cat from surgery at 5:07 pm. Door is locked. I hear someone from inside tell, "Use the side door!" Okay. I walk all the way around the building and do not find another entrance aside from a white door facing the parking lot that says staff only. Is this the door she told me to go to? Seemed odd but I give it a little knock and open it slowly. There is a dog right on the other side of the door that tries to get out so I shut the door really quick. Then, a lady opens the door and says, "can I help you?" I respond with, "I'm sorry, someone told me to use a side door but this is the only door I could find." She then responds with, "well what do you need." No question mark. A statement. I reply, "I'm here to pick up my cat." She then says, "okay hold on." And shuts the door. I'm left standing outside in the parking lot outside this plain white 'staff only' door for around 5 minutes. Then she comes back, and [redacted] hands me my cat. Outside the door, in the parking lot. I take my cat and I'm thinking, what the hell? Is this how they give me my cat? (Other vet clinics I've been to first off let me come inside, then hand me my cat INSIDE, etc).

So I ask [redacted], "what time do you guys close? I thought it was at 5:30." And she said, "we normally do but today we decided to close early." But I had spoken to someone earlier and said I was on my way to get my cat. Now I'm pissed. Between me walking around the building, having to wait outside, and her non friendly attitude (For the record [redacted] was very nice) I had to say something. I told her, "this is not good customer service." In a very calm manner. And she literally responds with, "well that's too bad".

I proceed to tell her that she shouldn't treat customers this way and she said, "well what do you want me to tell you" She was just downright rude. She lets me in the side door so I could get my cats medicine and some paperwork. I asked her what her title was and she said manager. What?? What an embarrassment. I told her I am a manager too and you should never treat a customer this way and at this point she should apologize. She apologizes by telling me she just has a stressful job. I tell her, well you have to manage that stress. Etc, conversation goes on and I get my things and go.

I don't care what kind of stressful day is going on, that is no excuse to treat someone that way. Be professional and handle it. Especially in the workplace. Especially.

So anyway, I just wanted to share that experience and say, Dr Henderson you lost a patient because of your worker [redacted].

Oh and I was left in the back room for a while. Long enough to take some pics. There was a purse there, some medicines, tons of files, etc. Good thing I'm an honest person.

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Description: Veterinarians

Address: 855 E Valley Pkwy, Escondido, California, United States, 92025

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