Parkway Pools & Patio d/b/a Dr. Feelgoode's

Review: we bought our pool in April and were told we had to pay in full and it be ordered right away We paid in full right then and thereWE were told by the manager they set up installation and everythingI had to call for a month after I was told it would be in and installed just to get our pool delivered to usI told the manager we had to have this in for a graduation party months away and she said NO PROBLEMthat never happenednow we have the pool and the installer they use never called us so I call the pool place daily and keep asking whats happeningi have been asked to leave number and get a call back...NEVER do they return calls..I have to call again just to have them say I am sorry but we will contact the installerInstakllker still hasnt called and we were told at most a week installed after deliveredit is now weeks past and no call and since there is a no return policy here we sit with a pool in our garageWe would have never bought a pool from this company if they didbnt do the installation alsonow we are told maybe a good idea to find an installer on our ownwe bought this pool inplenty of time to have in before memorial day wknd and here we are still with no poolI have been VERY patient explaining to them I understand with the crazy rain we are having there are delays BUT please have the courtisy to call and keep us informed...no one does......here I am after again promised id get a call and no call...I asked what compensation will I get and they ignore me...they also are saying I am not sure what to tell you to do at this point and I said you told me when I purchased that your company sets up and does installationI do not understand why I have to now deal with the installer and they are washed clean of it all..I would have never bought a pool that didnt has installationDesired Settlement: to have it installed now for free
Business
Response:
In response to claim [redacted]I received your complaint and will respond to the major points indicated in the letter.The pool was purchased in April and was orderedIt took days for it to arrive from the factoryThis is an element that I cannot control.Upon arrival it rained for the balance of the month and the better part of JuneAnother element that we cannot controlOnce we start to install the pools we try to go in a priority of how they were purchased.[redacted] is correct in his comments that once the pool is sold and delivered it is out of our handsHowever we have an excellent "In House Installer" that [redacted] had to wait to have his pool installedAs per this letter his pool has been installed by this person.This matter is closed with Doctor Feelgoodes

Review: We purchased a pool from this company. We were told when we left our deposit in March 2013 that after we paid in full we would get our pool within 2 weeks especially since we were doing the transaction so early. We paid for the pool since May 2, 2013 and have not received our pool. We call and get the run around. No one knows when we will get our pool. We do not wish to deal with this company anymore. We would like our money back. This is a horrible way to treat customers.Desired Settlement: Refund of our deposit $250.00 and balance $3,515.94.

Business

Response:

Please see attachment.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Although the pool was delivered 2 weeks ago it is in my back yard still in boxes. Once the pool is install and is and is operational then and only then will this matter be resolved. The owner [redacted] was and still is very unprofessional. Instead of him calling us the day before to give us an advanced notice on the delivery, he called me the morning of June 4th to tell me the pool would be delivered in 45 minutes. Normally I would have been at work at that time of day. He was nice, patient and informative until he got our money. After that would could never reach him.

On May 28, 2013 I went to Dr. Feelgoodes in [redacted], PA to purchase a pool. The pool ordered was a 54" pool which was suppose to be delivered in 2 1/2 weeks and installed in 2 days. The pool that was delivered was 52" pool. To make the situation better the owner [redacted] agreed to give us free supplies. The supplies requested was the start up chemicals, a light, and 2 solar heaters. These items were delivered (minus the covers for solar heaters). Once they came to install the pool they did not complete in the 2-3 days that we were told they would need. They first came to dig out the area for the pool. They damaged the patio deck when they brought the bobcat in, but we were willing to overlook this issue. The sand was delivered and placed in 2 piles in the area where the pool was going. This was 7 days before the start of installation of the pool. The installer arrived and covered the area with a tarp to try and reduce the amount of water the ground would see due to rain over the weekend, which would have delayed the project even longer. On Friday July 5th they installed the side panels and left it at that. My mother and I placed a tarp over the area because they don't work weekends and I didn't want it to get wet.

Lets move on to the pool now.

1. The filter is leaking which has been the same way for 2 weeks now. The owner has sent the installer out to fix, but this is still not correct.

2. The pool was to be above the deck. The installers had to cut the deck away because they could not install the top rail as it did not go above the deck due to the mistake of pool size.

3. The ladders that were to lead into the pool have 2x4's attached to them to hold them to the deck. Very poor workmanship.

4. The ladder has a bucket of sand on the bottom of it to hold the steps down. The directions clearly stated to put water in the steps to weigh them down but that wasn't done.

5. We continually heard about another project that he had to complete and that is why he could not spend time on our project.

6. We initially purchased a 54" pool, accepted the pool that was ordered incorrectly which was a 52" pool, but can only fill the pool with 47" of water before it flows out the skimmer.

7. We continually contacted the owner about the pump not providing enough circulation and this was never addressed.

8. There are nuts and bolts that are missing from around the pool and I have been instructed to take pictures and send them to him so he can fix it. (customer should not have to take pictures of mistakes made by the installer to have the issue fixed. owner should frequently check on the progress and update the customer with issues.

9. Today the owner has stated that he is not going to complete any more of the job and that he feels the work has been completed.

10. The pool cover was suppose to come with the pool for winterization as stated by the salesman, but the owner says thats not part of the deal