Parkway Pools & Patio d/b/a DrFeelgoode's

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:While I agree there are always two sides to every story, there are several discrepancies in the response received from the seller When I purchased the pool, I did inform the seller I would pick up the pool However when I spoke to Loreen in April, and inquired about picking up the pool, she said it would be delivered to me When I questioned it, she said, no worries, we will deliver it free of charge So I thought why not, saves me time and gas What I have learned since filing the claim is that the pool I purchased at the Bethlehem store was double soldSo to cover themselves, they delivered the pool directly from Tannersville in attempt to hide their mistake to meAdditionally, that is also why the liner was never delivered with the wrong pool.When we received the wrong pool, we did not make the delivery people (note: there were two men here, not one as indicated in the response) take the pool into our basement...they both offered to assist us carrying the pool in (the seller even stated in their response to the Revdex.com that I "was carrying the product into my basement" Secondly our home is a split level home There were no steps to climb or descend to take the pool into the basementYou walk directly into the basement from the garage.It was not a week later that we noticed this was not the pool we delivered.....it was three days....they delivered the wrong pool on Monday, I called that Thursday to report the problemWhen we were bringing the pool into the basement, I did feel as if something was wrong, but due to my recent surgery and the therapy I needed, I didn't have an opportunity to fully inspect the pool the day of the delivery See the attached picturesThis pool was clearly not the same pool we viewed, inspected and purchased from the Bethlehem PA location This would be like going to a car dealer, testing driving a call with 10K miles on it and when delivery is made, I get a car with 50k miles on it What's the big deal, it's the same make and model? The big deal is it is NOT what I purchased!The switch delivery was schedule for the following Monday after I noticed it wasn't the correct pool, but true to fashion by the seller, it was never delivered that day I spoke to John, the next day (Tuesday) and I was once again promised delivery I was informed by John that it would be delivered by 4:30pm on Wednesday, at the latest The delivery man never showed till 7:that night when we were at a township meeting(See Attached pic)Since filing the complaint I received a call from George at Dr Feelgoodes on 5/23/stating that my liner was sitting in the warehouse When I informed him I was still waiting for the correct pool to be delivered he stated that DrFeelgoode's had a brand new pool for me, but I had to pick it up To finally settle this once and for all, I agreed to bring the incorrect pool back to the seller and pick up the brand new poolI figured DrFeelgoode's was finally trying to settle with me for their mistake We made the switch on 5/ However, it was not a brand new pool that we were given We were once again given a display model pool, this one from a home show Even that pool had broken pieces that we had to switch out, but the wall was in a better condition then the first one we were given.So the end result is, I still don't and never will have the pool that I actually purchased at the Bethlehem PA store Regards, [redacted]

3/7/17In response to claim [redacted] ,We installed a Fiberglass pool as outlined in the complaintThe house was under complete renovationWhere the pool was scheduled to be installed, a old house had just been torn downThe husband asked us to dispose of the existing foundation which in turn had to be hauled away.From the start there was emotion on the part of the customerThe entire job was filled with unnecessary emotion which in turn created anxiety on both the customer and Doctor Feelgoodes.However the pool was installed in less than two days and the cement deck came shortly there afterAfter about a few weeks there was an apparent gap between the cement and the poolAs stated is ranged from 1/4" to 1/2"It was a noticable space that could have been from the cement shrinking or the pool slightly pushed outward (common on Fiberglass when completely filled).Since the customer was uncomfortable with the appearance, decided to eliminate the problem by upgrading their pool by adding a tile finish around the pool which in turn cover the areas where their was a gap.At no time did this minor repair hinder their use of the pool nor would it cause any damage to the poolThere was remedy to fix it that would also enhance it total finish.Unfortunately at the time we were swamped with business I apparently was not reacting to the timeline ***[redacted] wanted the repair This unfortunately caused more anxiety than what originally existedWe repaired the pool I believe in the month of August There is no more work that needs to be done I can only apologize for the delay however I am sure that my apology is not enough.I consider this matter closed John LExecutive Manager

As always there are two sidesThis customer did purchase a display pool at our "year end sale" Labor Day There were huge savings on brand new pools only one season oldThis customer saved in excess of $1,We held the pool for the customer until ready Along came spring The customer wanted it delivered, however what they are not saving is they never paid for any deliveryThis was a $charge they didn't want to payThey could have come down at any time and picked it upHowever to make this customer happy, we obligated ourselves to a delivery free of charge ...at our convenienceWe made the arrangements and delivered one of our display poolsNote: we have locations and we have the some pools on all three locationsOur delivery person took the pool to the customers house and the customer made him carry it down into there basement which we would never doThe customer did help our delivery person handle the productAbout a week later the customer calls all upset that the pool that we delivered was not the pool that was in our Bethlehem locationShe noted that the pool had dirt on the product and was marked Pocono StoreShe wanted the exact same pool she purchased from our Bethlehem storeShe never complained as she was carrying the product into her basementIt did not bother her until a week laterSo once again, we made arrangements to have another pool delivered and pick up the one she didn't want due to the dirt on the productWe told her it would be at the end of the selected day We got there around pm and one one was homeAt this point we said no moreWe told her to bring back the pool and we would exchange it at the officeThis she didCase closed!!!Every year you have one customer that "tears your heart out"the glass is always "half empty instead of half full" She should be looking at a purchase that was a fraction over cost, that will be in her backyard of the next 15-yearsTo add insult to injury...the warm weather need to actually enjoy this new purchase, hasn't even arrive yetShe has a lot of swimming enjoyment yet to come

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the business did finally return the $deposit for the safety fence that was never placedHowever, there was no refund for the parts that were missing and for the parts their pool installer had broken Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:While I agree there are always two sides to every story, there are several discrepancies in the response received from the seller When I purchased the pool, I did inform the seller I would pick up the pool However when I spoke to Loreen in April, and inquired about picking up the pool, she said it would be delivered to me When I questioned it, she said, no worries, we will deliver it free of charge So I thought why not, saves me time and gas What I have learned since filing the claim is that the pool I purchased at the Bethlehem store was double soldSo to cover themselves, they delivered the pool directly from Tannersville in attempt to hide their mistake to meAdditionally, that is also why the liner was never delivered with the wrong poolWhen we received the wrong pool, we did not make the delivery people (note: there were two men here, not one as indicated in the response) take the pool into our basement...they both offered to assist us carrying the pool in (the seller even stated in their response to the Revdex.com that I "was carrying the product into my basement" Secondly our home is a split level home There were no steps to climb or descend to take the pool into the basementYou walk directly into the basement from the garageIt was not a week later that we noticed this was not the pool we delivered.....it was three days....they delivered the wrong pool on Monday, I called that Thursday to report the problemWhen we were bringing the pool into the basement, I did feel as if something was wrong, but due to my recent surgery and the therapy I needed, I didn't have an opportunity to fully inspect the pool the day of the delivery See the attached picturesThis pool was clearly not the same pool we viewed, inspected and purchased from the Bethlehem PA location This would be like going to a car dealer, testing driving a call with 10K miles on it and when delivery is made, I get a car with 50k miles on it What's the big deal, it's the same make and model? The big deal is it is NOT what I purchased! The switch delivery was schedule for the following Monday after I noticed it wasn't the correct pool, but true to fashion by the seller, it was never delivered that day I spoke to John, the next day (Tuesday) and I was once again promised delivery I was informed by John that it would be delivered by 4:30pm on Wednesday, at the latest The delivery man never showed till 7:that night when we were at a township meeting(See Attached pic) Since filing the complaint I received a call from George at Dr Feelgoodes on 5/23/stating that my liner was sitting in the warehouse When I informed him I was still waiting for the correct pool to be delivered he stated that DrFeelgoode's had a brand new pool for me, but I had to pick it up To finally settle this once and for all, I agreed to bring the incorrect pool back to the seller and pick up the brand new poolI figured DrFeelgoode's was finally trying to settle with me for their mistake We made the switch on 5/ However, it was not a brand new pool that we were given We were once again given a display model pool, this one from a home show Even that pool had broken pieces that we had to switch out, but the wall was in a better condition then the first one we were givenSo the end result is, I still don't and never will have the pool that I actually purchased at the Bethlehem PA store Regards, [redacted]

5-25-16In response to [redacted] complaint, Doctor Feelgoods sold an above ground pool w/ complete pkg @ a sale we had in Dec The subcontractors installed the pool in the spring of & did a beautiful job The pump did not seem to be working properly & we went out to replace itWhen the installers arrived he was verbally abused by [redacted] This is unacceptable I emailed him to explain I take responsibility for the bad pump but would not have anyone set foot in the yard again His wife picked the pump up, they said they installed it & the second pump seed bad as well I asked her to return it & I would replace it She said she could not get it off & would like a new one anyway I agreed & I'm waiting for the bad pump to be returned Mark LDoctor Feelgoods

There is no more to discuss on this complaintThe customer owes for a part of the project they authorizedIf they feel they are entitled to something other than what they purchased they can call me directly and I am more than willing to visit them at their home and discuss a solutionOur business facility is only miles from their homeWe are opened days a weekThey have never come down to resolve this issueThey have my cell and emailThey can come to the office or I am willing to go to their homeOtherwise this issue is going nowhere

December My apologies for not contacting you sooner, we have been out of town and just returned to retrieve your phone message of December I will attempt to contact you during business hours this week at your office depending on my work scheduleI unfortunately am unable to place phone calls from my place of employment while workingIn addition, I have attached a letter of response that was sent to attorney [redacted] , by MrL [redacted] dated December Upon review, you will note that MrL [redacted] now (correctly) states that he indeed agreed to a refund of $1,and not the $1,that he has most adamantly stated numerous times in writingThis is just another example of the inappropriate manner in which he and his company conducts business and I hope that this reflects some light on the rating to which the bureau assigns to this companyMrL [redacted] inquired to the check ($500.00) which was included with his response from the B.B.B.; the check is in safe keeping at the office of attorney [redacted] As for the supposed initial check, it has never been received, and as stated earlier, it is viewed as just another entry in a long list of deceptions by MrL [redacted] and his company [redacted] has not filed suit as of the date of this letter, but it is the intention to do so immediately after the up coming holidaysI will notify you and the B.B.Bwhen the suit is filedAgain, I will state, we have given MrL [redacted] more than ample opportunity and options to settle this complaintWe have grown extremely tired of his half-truths, misrepresentations and stall tacticsThe attempt to retrieve the agreed return of deposit has been not unlike the events of his company agreeing to install a pool in a safe, reliable, cost effective and legal mannertotally impossible, which indeed has led us to this junctureWhile extremely unlikely, perhaps this additional time will allow MrL [redacted] to pause and consider his remaining option preceding the inevitable and costly court actionIt is the final opportune time for this matter to be addressed by MrL [redacted] He should be urged to contact [redacted] promptly and ascertain exactly what will now be required to settle this complaint before additional monies are assessed to satisfy the increasing costs of collecting this debtThis must be concluded prior to legal proceedings being initiated and a suit is filed on our behalfThat legal complaint will most assuredly include any and all legal fees, all damages incurred by as in conjunction with the entire amount of the deposit to bring this complaint to its unavoidable justified endThis is the last reprieve for MrL [redacted] and he should take ample consideration to terms set forth by [redacted] on our behalfThere will be no further option to offer settlement once legal proceeding have commencedAt that time, MrL [redacted] and his company will have to stand in a court of law and answer publically for his actions and, business practicesSincerely,