Parkway Properties Investment Corporation

In regards to the above referenced complaint numberIt is very unfortunate incident [redacted] and her family are our long time customer, and we appreciate their business a lot tooIt is ***’s policy that the we can exchange any non- [redacted] product, within days of purchase if the customer doesn’t like it or has some malfunction (not due to physical or liquid damage), but exclusively with [redacted] products it states clearly, and that’s what they were advised too by everyone, that [redacted] warranty is handled by [redacted] itself, once the customer leaves the store.They purchased the device on from sales rep [redacted] ***, and were advised clearly and thoroughly regarding the policy on [redacted] products purchased from [redacted] authorized retailor, like they have always been advised previously on all occasions also.Like she also mentioned at one point we were even willing to exchange the phone from our side citing the long term relationship we have with them and I even did send the email to [redacted] and wholesaler that im doing that, I got a email response from them right away that I can not do that, and it is against the procedures of ***.I have just send another email, and I’ll again get in touch with [redacted] to see if we can make some kind of exception in this case for themAs our personal relationship with them we will try to go above and beyond in this

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] was on the telephone with me at his store and I handed the phone over to him so they could explain that he needed to exchange the phone, also the phone was not broken it was defected, big differenceInstead of doing what was right he argued with the rep from the phone, and asked to speak with a supervisor who also stated he needed to exchange the phone Because this store would not exchange the phone, [redacted] had me go to a corporate store, the next town over, [redacted] ***, and had that store exchange the phone out for me the next morningno questions asked, they just did it Several [redacted] employees spoke with this gentleman about the policy and exchanging the phone and he refused The manager at the corporate store did state he was getting in touch with the field rep to have him call that store because ***'s policy is a 14day exchange.Why would someone get a $phone and after days think its ok to exchange for a refurbished one, its not My family and our business account will never use that store location again We wanted and always tried to support our town businessesAgain if the policy are not the same as [redacted] corporate store, then [redacted] should not allow retail store to sell their telephone plans, phones and accessories In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here][redacted] was on the telephone with me at his store and I handed the phone over to him so they could explain that he needed to exchange the phone, also the phone was not broken it was defected, big difference. Instead of doing what was right he argued with the rep from the phone, and asked to speak with a supervisor who also stated he needed to exchange the phone.  Because this store would not exchange the phone, [redacted] had me go to a corporate store, the next town over, [redacted], and had that store exchange the phone out for me the next morning. no questions asked, they just did it.  Several [redacted] employees spoke with this gentleman about the policy and exchanging the phone and he refused.  The manager at the corporate store did state he was getting in touch with the field rep to have him call that store because [redacted]'s policy is a 14day exchange.Why would someone get a $600.00 phone and after 10 days think its ok to exchange for a refurbished one, its not.  My family and our business account will never use that store location again.  We wanted and always tried to support our town businesses. Again if the policy are not the same as [redacted] corporate store, then [redacted] should not allow retail store to sell their telephone plans, phones and accessories
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In regards to the above referenced complaint number. It is very unfortunate incident. [redacted] and her family are our long time customer, and we appreciate their business a lot too. It is [redacted]’s policy that the we can exchange any non-[redacted] product, within 14 days of purchase if the...

customer doesn’t like it or has some malfunction (not due to physical or liquid damage), but exclusively with [redacted] products it states clearly, and that’s what they were advised too by everyone, that [redacted] warranty is handled by [redacted] itself, once the customer leaves the store.They purchased the device on 06/**/2015 from sales rep [redacted], and were advised clearly and thoroughly regarding the policy on [redacted] products purchased from [redacted] authorized retailor, like they have always been advised previously on all occasions also.Like she also mentioned at one point we were even willing to exchange the phone from our side citing the long term relationship we have with them and I even did send the email to [redacted] and wholesaler that im doing that, I got a email response from them right away that I can not do that, and it is against the procedures of [redacted].I have just send another email, and I’ll again get in touch with [redacted] to see if we can make some kind of exception in this case for them. As our personal relationship with them we will try to go above and beyond in this.