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Parkway Suzuki

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Parkway Suzuki Reviews (2)

After buying a 2011 Lincoln MKX from Parkway Suzuki. The check engine light came on the very next day. My wife took it back 4 times and they reset it and told her that it was going off due to the hot weather. After 4 times she took it to another mechanic who told her what the real problem was. I went back into Parkway Suzuki to ask the Sales Manager what he could do about it. He told me he was under no obligation Legally or Morally. I then became upset and told him that he new all along what was wrong with the car. After some heated discussion he told me to leave or he was going to call the police. I am taking the car to someone else now to get it fixed. I have been told by other people that they have also had trouble with this dealership

I've been to Parkway Suzuki 3 times now after buying a Suzuki [redacted] recently. (not from them) It's an hour drive from where I live but I went to them outside of my local mechanic for more specific information. (Suzuki related)
They did my timing belt and replaced the transmission Range sensor.
The second time I drove down the tech was also managing the front desk. He was very helpful though in giving me some much needed information after testing my car for a problem I was having. No charge. Great info. Thanks.
The 3rd time I drove down was because I had diagnosed that the range sensor had gone bad again (8000 miles later).
A gentleman by the name of [redacted] set up my appointment and I could tell from there that things were better. When I got there he called his boss and checked on the warranty for the range sensor (which was bad again)
Parts and warranty were covered which was great. [redacted] gave me a loaner car to go get breakfast with and by the time I came back my car was sitting by the door ready to go. No bill. Just a smile. Thanks Parkway Suzuki!

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