Parkwood Landscape Maintenance, Inc.

Hello Revdex.com,Upon review of the customer's situation, they did indeed place an order (number 5059613) on 1/4/The total was $and it appears, for no clear reason on our end, that his card may have been authorized several times. On rare occasion, this has happened to customers and the
reasons why could be varied as clicking Submit Order too many times, going back and forth from confirmation page back to the checkout page or, even more rarely, a web glitch. We fielded the customers calls on 1/10/and 1/11/and provided what level of explanation that we could. We also sent notification to his bank that we only intended to charge him once (and that they should, therefore, reverse any authorizations). If the customer has experienced any bank charges, we welcome him to contact us about that immediately and we will work with him and his bank on resolving that issue.Thank you,***Legendary Whitetails Customer Care

Hello ***, We again apologize for any confusion with your returnRest assured, you should now see a refund for the $fee back onto your original form of paymentWe have also reached out to you by email as you noted you have another item that you are not 100% Satisfied withPlease let us
if you would like to send that item back for a return as I would be happy to set you up with a free return label. Any additional questions, do not hesitate to ask. Have a Legendary day! ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That is not good business ediquette, If customers can return their order on 12/27/17 and receive a full refund of $65.96, and turn around and order the same exact order on the same day for $29.98, Legendary Whitetail should not be in business.  Most businesses will give you a credit if you call them within in a 2 week period.  Legendary Whitetail should consider changing their policy to satisfy the customer, not their business.  Very disappointed customer.
Regards,
Kenneth [redacted]

Hello Revdex.com,Indeed, the customer (ordering under the name Kenneth [redacted]) did place an order on 12/15/17 (order number [redacted]) for two hoodies that totaled $65.98, which was the cost of the items at that time.  As the end of the Christmas season arrived, we moved many items to clearance,...

including the hoodies that were purchased.  The clearance prices are only available for new orders, which we specify in the offer details.  The customer contacted us on 12/27/17 to inquire for a refund and was informed that we could not provide a credit.  In addition, that in order to take advantage of the new clearance prices that they could re-order and then return their original purchase. The issue was escalated to a specialist and they informed the customer of the same.  If we informed the customer that the items were out of stock, that may have been an error at the time (we are certainly out of stock now).  I understand the customer's disappointment in this situation and, as always, we do have a "Love It or Send It Back" returns approach which comes with a free return label which they can use to send their items back for a full refund, if they so desire.Thank you,AndyLegendary Whitetails Customer Care