Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below That is not good business ediquette, If customers can return their order on 12/27/and receive a full refund of $65.96, and turn around and order the same exact order on the same day for $29.98, Legendary Whitetail should not be in business Most businesses will give you a credit if you call them within in a week period Legendary Whitetail should consider changing their policy to satisfy the customer, not their business Very disappointed customer Regards, Kenneth [redacted]
Hello Revdex.com,Indeed, the customer (ordering under the name Kenneth [redacted] ) did place an order on 12/15/(order number [redacted] ) for two hoodies that totaled $65.98, which was the cost of the items at that time As the end of the Christmas season arrived, we moved many items to clearance, including the hoodies that were purchased The clearance prices are only available for new orders, which we specify in the offer details The customer contacted us on 12/27/to inquire for a refund and was informed that we could not provide a credit In addition, that in order to take advantage of the new clearance prices that they could re-order and then return their original purchaseThe issue was escalated to a specialist and they informed the customer of the same If we informed the customer that the items were out of stock, that may have been an error at the time (we are certainly out of stock now) I understand the customer's disappointment in this situation and, as always, we do have a "Love It or Send It Back" returns approach which comes with a free return label which they can use to send their items back for a full refund, if they so desire.Thank you,AndyLegendary Whitetails Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below That is not good business ediquette, If customers can return their order on 12/27/and receive a full refund of $65.96, and turn around and order the same exact order on the same day for $29.98, Legendary Whitetail should not be in business Most businesses will give you a credit if you call them within in a week period Legendary Whitetail should consider changing their policy to satisfy the customer, not their business Very disappointed customer Regards, Kenneth [redacted]
Hello Revdex.com,Indeed, the customer (ordering under the name Kenneth [redacted] ) did place an order on 12/15/(order number [redacted] ) for two hoodies that totaled $65.98, which was the cost of the items at that time As the end of the Christmas season arrived, we moved many items to clearance, including the hoodies that were purchased The clearance prices are only available for new orders, which we specify in the offer details The customer contacted us on 12/27/to inquire for a refund and was informed that we could not provide a credit In addition, that in order to take advantage of the new clearance prices that they could re-order and then return their original purchaseThe issue was escalated to a specialist and they informed the customer of the same If we informed the customer that the items were out of stock, that may have been an error at the time (we are certainly out of stock now) I understand the customer's disappointment in this situation and, as always, we do have a "Love It or Send It Back" returns approach which comes with a free return label which they can use to send their items back for a full refund, if they so desire.Thank you,AndyLegendary Whitetails Customer Care