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Review: I won a $40 gift certificate from a toys for tots event. I went to use the gift certificate today to purchace 4 large pizza's and a large stomboli for my family an another family for a get together. They refused to take my gift certificate because the old owner signed it and he no longer works there. The gift certificate states redemable at Parma Pizza and Grill in [redacted], PA. I want to file a complaint since this is not the 1st time we have been turned down trying to use a gift certificate. We had an issue at work a month ago. We purchased a gift certificate from [redacted] and they refused to honor that one also. Thank you for your time.Desired Settlement: I would like a refund to use elsewhere if possible. Maybe a [redacted] gift certificate to use elsewhere. After 2 bad experiences with this restrauant I have no desire to go back there for future business. But I'm out a gift certificate, plus dinner for out get together. Thank you for your time.

Business

Response:

Dear BBC,

This is in reference to ID [redacted]. Place of business is Parma Pizza and Grill in [redacted] Pa.

The customer called in about using a gift certificate from a year ago issued by the last owner. The present owner was not working that day, and the employees made a judgment call saying that it could not be redeemed. When the owner returned to work the following day they told him about the situation and he contacted the customer and she told him it was from Toys from Tots and he gladly told the customer she could come in and redeem it. He apologized to her about the situation. Since their conversation, she has come in and used the gift certificate.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

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Description: Pizza

Address: 344 E. Main St, Annville, Pennsylvania, United States, 17003

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