Parman Mortgage Associates L.P.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint all names of the borrowers on the loan: William A Wright and Jenny (Jennifer G Wright), the loan officer that the complainant worked with on this mortgage financing: Cody H [redacted] the address of the property that the mortgage loan is held on: [redacted] Already provided it on the last response) , and the phone number of the complainant so we may contact in an attempt to try to locate their record ( [redacted]

Cornerstone Home Lending, Incis in receipt of this complaint We take complaints very seriously and have conducted a thorough review Unfortunately, we were unable to find a loan record for this borrower, given the information received in this complaint If there is any additional information that can help us locate the appropriate records, we are more than willing to research in order to find resolution With the information provided in this complaint, we are left believing this complaint may be specific to a difference company than ours.If we can help in any way, please let me knowCary W [redacted] Director of Regulatory AffairsCornerstone Home Lending, IncWest Loop South, Ste200Houston, TX

Cornerstone Home Lending, Inc. just received a reminder notice about this complaint.  In the notice, it stated that the Revdex.com received the complaint on March 10th and that we are nearing our 10 day deadline to respond.  Please note that this complaint was actually received at 12:27 a.m. on...

Saturday, March 11th.  As such, we did not review this complaint until Monday, March 13th.  We have forwarded this matter to the company that services our loans and are awaiting their review and response.  Accordingly, it does not appear that we have been provided enough time to respond seeing how this complaint was forwarded over the weekend.  I have attached the notice we received as evidence.We are working diligently tor provide a response to this complaint and expect to do so in short order, however, we do need some additional time.If there is anything you need in the meantime, please let me know.  I can be contacted at 713.212.3049 or [redacted] Thank you,Cary [redacted]Director of Regulatory AffairsCornerstone Home Lending, Inc.

Due to the last messaged we received with additional information, we were able to locate the loan file in question.  We have reached out to the company that services our loans for us for their review, resolution and written response.  We should have a formal and written response within the next ten business days. Thank you,Cary W[redacted]Director of Regulatory AffairsCornerstone Home Lending, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   all names of the borrowers on the loan: William A Wright and Jenny (Jennifer G Wright),  the loan officer that the complainant worked with on this mortgage financing: Cody H[redacted] the address of the property that the mortgage loan is held on: [redacted] Already provided it on the last  response) , and the phone number of the complainant so we may contact in an attempt to try to locate their record ([redacted]

Cornerstone Home Lending, Inc. is in receipt of this complaint.  We take complaints very seriously and have conducted a thorough review.  Unfortunately, we were unable to find a loan record for this borrower, given the information received in this complaint.  If there is any...

additional information that can help us locate the appropriate records, we are more than willing to research in order to find resolution.  With the information provided in this complaint, we are left believing this complaint may be specific to a difference company than ours.If we can help in any way, please let me know. Cary W[redacted]Director of Regulatory AffairsCornerstone Home Lending, Inc.1177 West Loop South, Ste. 200Houston, TX. 77027713.212.3049