Paroquet Springs Conference Centre'

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] [redacted] **Subject: Re: You have a new message from the Louisville Revdex.com Complaint # [redacted] Here say? I guess you are calling my wife a liarAnd yes everything was perfect that's why we are filing a complaintThat makes perfect sense [redacted]

All these things verbally stated by Mr *** *** are all here say Mr *** *** was not party to the contract, Banquet Event order sheet , payment nor did he attend his daughter *** *** Shower.*** *** mother of the future bride *** ,signed the contract, the banquet event order sheet, remitted payment and attended *** *** shower said:The event was fineGuest were pleasedThe staff was accommodatingThe food was great.The video's are available for *** *** to review if she chooses to do so to confirm all the times per my prior statement are accurate The videos are proof the room was set, food was served and event was handled per *** *** request*** ***Executive Director - PSCC

Please See attachments: planning checklist *-**-15, Email correspondence*-**-& *-**-15, Banquet Event Order Sheet for *-*-I spoke with client On telephone on Tuesday *-11-and Assured them I would review cameras for times ,banquet event order sheet guest arrival , drink
service time and Food Service time along with any planning information pertaining to her event.never was the client told her contract reflected an arrival time- However her contract does reflect time of event 2:00PM -6:00PM and banquet order sheet reflects guest arrival time of 2:00PM.Per the signed Banquet Event Order sheet does however reflect Guest arriving at 2:00PM.Client had banquet event order Since *** **th **Final With all revision was distributed on *** 4th **Camera System shows room completed by 1:45- Our goal is to have room completed with decor by guest arrival timeClient was upset when she arrived at 1:and the room for the shower was incompleteShe said she "assumed" the room would be complete minutes prior to her guest arrivalShe also told me the same thing on our first phone conversation */11/15I explained policy of guest arrival time is room completion timeClient was very anxious and repeatedly called staff to complete things in the room that were already being done or the staff was aware needed to be completed by the 2:guest arrival.Camera System shows drinks completed by 1:5*PM Drink Service of Coffee , tea and punch by 1:5*PM- I have however took responsibility for the basket of creamer and sugars to accompany coffee Did not get placed in room until 2:PM Camera System shows food completed by 2;14PMCalled client again on Wednesday */**/To assure I had visited the camera system etci assured client her these things were completed in a timely manner except for creamer and sugar and I wanted to reimburse her the coffee and creamer $31.2*She told me the staff was accommodating , the event was fine, her guest were pleased and food was greather complaint was room not be completed in advance to 2;Guest arrival and stressed her out.I assured her we have never had this complaint before but everything is a learning experience and thank you for her suggestion to change the attached information Husband then called immediately back and ask how this was resolved I told him I reviewed concernsI am refunding for coffee, he demanded a $creditI did not see in anyway that facility was negligent other than late service of creamer and told him there would only be the $31.2* refund for that mistakeA credit can only be used for future events at the facility and she expressed her dislike of arranging anything in the future at the venue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I remember different timesI would like an indifferent party to review camera footageAlso, I would not have to assume anything if it were covered by you or your staff which it was notThis is extremely poor customer serviceWe paid $for this service for hoursIt should have been flawlessI will never use your services again and will go out of my way to discourage anyone I come in contact with not to use your facilities or servicesYou stated to me that you have made and addressed changes because of the problems we incurredSo you admit there were problems and you are going to correct them for future guests but not one who has already paid youNice management skills

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** *** *** *** *** *** *** *** *** **Subject: Re: You have a new message from the Louisville Revdex.com Complaint #***
Here say? I guess you are calling my wife a liarAnd yes everything was perfect that's why we are filing a complaintThat makes perfect sense.
*** *** ***