Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11770067, and have determined that this proposed action [no action was proposed] would not resolve my complaint For your reference, details of the offer I reviewed appear below.I must say again that overall this has been a positive experience with this company until move out and I agree that open communication is imperative to resolve disputes It is frustrating to me that it has taken an official Revdex.com complaint to get a response for more information from the company It sounds to me in Shanna's response that the $charge is now for touching up only the stairwell and the dining room? In my original move out report the charge was listed as "touch up painting throughout home to include removal of nails and patching holes" and "touch up walls" on another sheet Nowhere does it specify only these two rooms even in my multiple emails to the company asking for further justification for these charges Hopefully you can understand my confusion on this point Also I don't understand how it could cost $to touch up two rooms that were freshly painted before we moved in? This seems very expensive to me but reasonable if one were to touch up the entire house given the condition of rest of the rooms (especially the kitchen and living room) upon move in and move out as I have documented The compared charge of $sounds like it was to patch prime and paint the entire room and stairwell which is very different from "touching up" We do have two small dogs and it would not surprise me at all if they did cause some minor damage to the window sill area (they looked out the windows a lot) It seems reasonable to me that repairing this should come from the non-refundable pet deposit -- not the security deposit if this is the caseMay I see digital copies of these extra pictures? My move out report has only pages of pictures and I have the feeling is missing the pictures that Shanna is calling out The copy of the response that I have from P&R (through Revdex.com) does show all pages but it seems the scanner/copier didn't work very well or something else went wrong The pictures are blotches of black and white and I cannot make anything out much less the details that Shanna refers to in the pictures Given that Shanna's response did not mention the other rooms in the house I assume they do acknowledge that the damage in the kitchen/living room and other areas of the house was not cause by me and I am not responsible as shown by my documents/pictures I would like to see the extra pictures showing the damage to the living room and stairwell The copy I have are black and white and unusable (looks like a poor scan or photocopy quality)I would like clarification on what exactly was done for the $charge that I am disputing Was it only to touch up the two areas Shanna mentioned in her response? Or to touch up throughout the house as the move out report says? I would like to know what damage is covered by my non-refundable pet deposit of $ It sounds like the damage Shanna mentioned in the dining room is exactly for this purpose and as such would be charging double to take it from my security deposit as wellIn an effort to save all of us more back and forth on this issue I'm willing to accept a pro-rated reimbursement for the touch up of the two areas Shanna mentioned based on the sq footage of the house According to the MLS listing the dining room is 12xand lets assume the stairwell is about the same area which would be 288sqft/2062sqft or roughly 14% of the house So for the sake of closure I'll assume the damages she mentioned are my fault and that the $charge is for touching up the entire house (as their documents say) which means I'll accept a refund of $(86% of 175) to close the issue Also I will revise my negative reviews I left on other sites Respectfully, Kevin [redacted]
Dear Ms***, My name is Shanna W [redacted] and I am the Property Manager for Parr & Abernathy Realty, IncThank you for taking the time to reach out to us regarding the above referenced complaint case number We truly appreciate the opportunity to share with you documentation to justify not only the disputed charge listed on the complaint, but the entire move out processMrand Mrs [redacted] took possession of the dwelling unit located at [redacted] on February 1, They signed a month rental agreementPrior to Mrand Mrs [redacted] taking possession of the dwelling unit, our office oversaw a few repairs and cleaning tasks to ensure the house was ready for a new occupantMost of these items were the result of the former tenant moving out, but nonetheless were taken care of prior to the [redacted] family moving inThese repairs included painting the entire dining room and stair well; cleaning the entire house; and professional cleaning of the carpets(see attached paid invoices}As well as signing the lease agreement, Mrand Mrs [redacted] were given a written move in inspection report, referred to as a damage addendum in the VRLTA, to examine and add notes to before submitting back to us within the first five days of taking possession of the propertyThey submitted this form back to our office on February 2, 2016, with several notes written in addition to what [redacted] P [redacted] had documentedWe strongly encourage lease holders to take time to review these documentsThe move in report does indicate both by my office employee notes and the [redacted] add-ons that there were marks on some of the wallsThe report also indicated that the dining room and the stairway were both freshly painted This was not negated on the condition of the walls, simply that there were scuffs along the baseboardsThere was no painting completed on the trim work, only the wallsThis is indicated on pages and of the enclosed copy of the move in inspection reportDue to a relocation of an employer, the Farney family exercised an early termination clause in their rental agreement; gave notice to vacate on June 24, that was accepted through August 31, 2016; then vacated the property on August 12, The final move out inspection was completed on August 15, You will see the date on the enclosed photos attached to the security deposit disposition documentationSeveral photos are taken at the move out process; however some may not apply to the actual disposition of the tenant's depositWe take an abundance of photos to ensure that we have all we needFor easier reference, J have numbered the photo pages 1-Page indicated the dining room photos where photos [redacted] show marks on the walls and claw marks on the window sill (this is the room the two small dog crates were kept)These marks were not indicated as being present on any documentation prior to the move out inspection taking placeOn page 9, photos D, E, F, & G indicated the damage to the stairway wallsThere are obvious signs that a baby gate of some sort was used at the top of the stairs causing this damageAgain, the move in inspection report states that there were scuffs at the baseboards but the walls were freshly paintedThe initial cost of paying to paint the two above rooms in February was $After only seven months ln a dwelling unit, no wall should have to be paintedI am attaching for you a copy of the rental agreement, move in inspection report, final disposition letter, and copies of invoices paid out prior to the lease beginningI believe that you will see with all of these documents, we were more than justified to hold them accountable for the move out expense that is in disputeParr & Abernathy Realty, Jnchas been in business for years this yearWe take a lot of pride in the customer experience for all of our clients and customersMr [redacted] did contact our office upon his receipt of the letter and he and [redacted] communicated on a few occasions regarding the matterShe maintained the charges after reviewing the file again; as have we in preparing this replyWe know that not every customer experience is going to bring in five stars, but we certainly do not make it a goal to receive unwarranted negative reviewsWe appreciate the communication Mr [redacted] had with our office during and after his tenancy was overOpen dialogue is always the key to a resolutionI thank you for the opportunity to share our experience with you; and should you have any further questions for us please do not hesitate to contact our office at [redacted] or via email at [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11770067, and have determined that this proposed action [no action was proposed] would not resolve my complaint For your reference, details of the offer I reviewed appear below I must say again that overall this has been a positive experience with this company until move out and I agree that open communication is imperative to resolve disputes It is frustrating to me that it has taken an official Revdex.com complaint to get a response for more information from the company It sounds to me in Shanna's response that the $charge is now for touching up only the stairwell and the dining room? In my original move out report the charge was listed as "touch up painting throughout home to include removal of nails and patching holes" and "touch up walls" on another sheet Nowhere does it specify only these two rooms even in my multiple emails to the company asking for further justification for these charges Hopefully you can understand my confusion on this point Also I don't understand how it could cost $to touch up two rooms that were freshly painted before we moved in? This seems very expensive to me but reasonable if one were to touch up the entire house given the condition of rest of the rooms (especially the kitchen and living room) upon move in and move out as I have documented The compared charge of $sounds like it was to patch prime and paint the entire room and stairwell which is very different from "touching up" We do have two small dogs and it would not surprise me at all if they did cause some minor damage to the window sill area (they looked out the windows a lot) It seems reasonable to me that repairing this should come from the non-refundable pet deposit -- not the security deposit if this is the case.May I see digital copies of these extra pictures? My move out report has only pages of pictures and I have the feeling is missing the pictures that Shanna is calling out The copy of the response that I have from P&R (through Revdex.com) does show all pages but it seems the scanner/copier didn't work very well or something else went wrong The pictures are blotches of black and white and I cannot make anything out much less the details that Shanna refers to in the pictures Given that Shanna's response did not mention the other rooms in the house I assume they do acknowledge that the damage in the kitchen/living room and other areas of the house was not cause by me and I am not responsible as shown by my documents/pictures I would like to see the extra pictures showing the damage to the living room and stairwell The copy I have are black and white and unusable (looks like a poor scan or photocopy quality).I would like clarification on what exactly was done for the $charge that I am disputing Was it only to touch up the two areas Shanna mentioned in her response? Or to touch up throughout the house as the move out report says?I would like to know what damage is covered by my non-refundable pet deposit of $ It sounds like the damage Shanna mentioned in the dining room is exactly for this purpose and as such would be charging double to take it from my security deposit as well.In an effort to save all of us more back and forth on this issue I'm willing to accept a pro-rated reimbursement for the touch up of the two areas Shanna mentioned based on the sq footage of the house According to the MLS listing the dining room is 12xand lets assume the stairwell is about the same area which would be 288sqft/2062sqft or roughly 14% of the house So for the sake of closure I'll assume the damages she mentioned are my fault and that the $charge is for touching up the entire house (as their documents say) which means I'll accept a refund of $(86% of 175) to close the issue Also I will revise my negative reviews I left on other sites Respectfully, Kevin [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11770067, and have determined that this proposed action [no action was proposed] would not resolve my complaint For your reference, details of the offer I reviewed appear below.I must say again that overall this has been a positive experience with this company until move out and I agree that open communication is imperative to resolve disputes It is frustrating to me that it has taken an official Revdex.com complaint to get a response for more information from the company It sounds to me in Shanna's response that the $charge is now for touching up only the stairwell and the dining room? In my original move out report the charge was listed as "touch up painting throughout home to include removal of nails and patching holes" and "touch up walls" on another sheet Nowhere does it specify only these two rooms even in my multiple emails to the company asking for further justification for these charges Hopefully you can understand my confusion on this point Also I don't understand how it could cost $to touch up two rooms that were freshly painted before we moved in? This seems very expensive to me but reasonable if one were to touch up the entire house given the condition of rest of the rooms (especially the kitchen and living room) upon move in and move out as I have documented The compared charge of $sounds like it was to patch prime and paint the entire room and stairwell which is very different from "touching up" We do have two small dogs and it would not surprise me at all if they did cause some minor damage to the window sill area (they looked out the windows a lot) It seems reasonable to me that repairing this should come from the non-refundable pet deposit -- not the security deposit if this is the caseMay I see digital copies of these extra pictures? My move out report has only pages of pictures and I have the feeling is missing the pictures that Shanna is calling out The copy of the response that I have from P&R (through Revdex.com) does show all pages but it seems the scanner/copier didn't work very well or something else went wrong The pictures are blotches of black and white and I cannot make anything out much less the details that Shanna refers to in the pictures Given that Shanna's response did not mention the other rooms in the house I assume they do acknowledge that the damage in the kitchen/living room and other areas of the house was not cause by me and I am not responsible as shown by my documents/pictures I would like to see the extra pictures showing the damage to the living room and stairwell The copy I have are black and white and unusable (looks like a poor scan or photocopy quality)I would like clarification on what exactly was done for the $charge that I am disputing Was it only to touch up the two areas Shanna mentioned in her response? Or to touch up throughout the house as the move out report says? I would like to know what damage is covered by my non-refundable pet deposit of $ It sounds like the damage Shanna mentioned in the dining room is exactly for this purpose and as such would be charging double to take it from my security deposit as wellIn an effort to save all of us more back and forth on this issue I'm willing to accept a pro-rated reimbursement for the touch up of the two areas Shanna mentioned based on the sq footage of the house According to the MLS listing the dining room is 12xand lets assume the stairwell is about the same area which would be 288sqft/2062sqft or roughly 14% of the house So for the sake of closure I'll assume the damages she mentioned are my fault and that the $charge is for touching up the entire house (as their documents say) which means I'll accept a refund of $(86% of 175) to close the issue Also I will revise my negative reviews I left on other sites Respectfully, Kevin [redacted]
Dear Ms***, My name is Shanna W [redacted] and I am the Property Manager for Parr & Abernathy Realty, IncThank you for taking the time to reach out to us regarding the above referenced complaint case number We truly appreciate the opportunity to share with you documentation to justify not only the disputed charge listed on the complaint, but the entire move out processMrand Mrs [redacted] took possession of the dwelling unit located at [redacted] on February 1, They signed a month rental agreementPrior to Mrand Mrs [redacted] taking possession of the dwelling unit, our office oversaw a few repairs and cleaning tasks to ensure the house was ready for a new occupantMost of these items were the result of the former tenant moving out, but nonetheless were taken care of prior to the [redacted] family moving inThese repairs included painting the entire dining room and stair well; cleaning the entire house; and professional cleaning of the carpets(see attached paid invoices}As well as signing the lease agreement, Mrand Mrs [redacted] were given a written move in inspection report, referred to as a damage addendum in the VRLTA, to examine and add notes to before submitting back to us within the first five days of taking possession of the propertyThey submitted this form back to our office on February 2, 2016, with several notes written in addition to what [redacted] P [redacted] had documentedWe strongly encourage lease holders to take time to review these documentsThe move in report does indicate both by my office employee notes and the [redacted] add-ons that there were marks on some of the wallsThe report also indicated that the dining room and the stairway were both freshly painted This was not negated on the condition of the walls, simply that there were scuffs along the baseboardsThere was no painting completed on the trim work, only the wallsThis is indicated on pages and of the enclosed copy of the move in inspection reportDue to a relocation of an employer, the Farney family exercised an early termination clause in their rental agreement; gave notice to vacate on June 24, that was accepted through August 31, 2016; then vacated the property on August 12, The final move out inspection was completed on August 15, You will see the date on the enclosed photos attached to the security deposit disposition documentationSeveral photos are taken at the move out process; however some may not apply to the actual disposition of the tenant's depositWe take an abundance of photos to ensure that we have all we needFor easier reference, J have numbered the photo pages 1-Page indicated the dining room photos where photos [redacted] show marks on the walls and claw marks on the window sill (this is the room the two small dog crates were kept)These marks were not indicated as being present on any documentation prior to the move out inspection taking placeOn page 9, photos D, E, F, & G indicated the damage to the stairway wallsThere are obvious signs that a baby gate of some sort was used at the top of the stairs causing this damageAgain, the move in inspection report states that there were scuffs at the baseboards but the walls were freshly paintedThe initial cost of paying to paint the two above rooms in February was $After only seven months ln a dwelling unit, no wall should have to be paintedI am attaching for you a copy of the rental agreement, move in inspection report, final disposition letter, and copies of invoices paid out prior to the lease beginningI believe that you will see with all of these documents, we were more than justified to hold them accountable for the move out expense that is in disputeParr & Abernathy Realty, Jnchas been in business for years this yearWe take a lot of pride in the customer experience for all of our clients and customersMr [redacted] did contact our office upon his receipt of the letter and he and [redacted] communicated on a few occasions regarding the matterShe maintained the charges after reviewing the file again; as have we in preparing this replyWe know that not every customer experience is going to bring in five stars, but we certainly do not make it a goal to receive unwarranted negative reviewsWe appreciate the communication Mr [redacted] had with our office during and after his tenancy was overOpen dialogue is always the key to a resolutionI thank you for the opportunity to share our experience with you; and should you have any further questions for us please do not hesitate to contact our office at [redacted] or via email at [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 11770067, and have determined that this proposed action [no action was proposed] would not resolve my complaint For your reference, details of the offer I reviewed appear below I must say again that overall this has been a positive experience with this company until move out and I agree that open communication is imperative to resolve disputes It is frustrating to me that it has taken an official Revdex.com complaint to get a response for more information from the company It sounds to me in Shanna's response that the $charge is now for touching up only the stairwell and the dining room? In my original move out report the charge was listed as "touch up painting throughout home to include removal of nails and patching holes" and "touch up walls" on another sheet Nowhere does it specify only these two rooms even in my multiple emails to the company asking for further justification for these charges Hopefully you can understand my confusion on this point Also I don't understand how it could cost $to touch up two rooms that were freshly painted before we moved in? This seems very expensive to me but reasonable if one were to touch up the entire house given the condition of rest of the rooms (especially the kitchen and living room) upon move in and move out as I have documented The compared charge of $sounds like it was to patch prime and paint the entire room and stairwell which is very different from "touching up" We do have two small dogs and it would not surprise me at all if they did cause some minor damage to the window sill area (they looked out the windows a lot) It seems reasonable to me that repairing this should come from the non-refundable pet deposit -- not the security deposit if this is the case.May I see digital copies of these extra pictures? My move out report has only pages of pictures and I have the feeling is missing the pictures that Shanna is calling out The copy of the response that I have from P&R (through Revdex.com) does show all pages but it seems the scanner/copier didn't work very well or something else went wrong The pictures are blotches of black and white and I cannot make anything out much less the details that Shanna refers to in the pictures Given that Shanna's response did not mention the other rooms in the house I assume they do acknowledge that the damage in the kitchen/living room and other areas of the house was not cause by me and I am not responsible as shown by my documents/pictures I would like to see the extra pictures showing the damage to the living room and stairwell The copy I have are black and white and unusable (looks like a poor scan or photocopy quality).I would like clarification on what exactly was done for the $charge that I am disputing Was it only to touch up the two areas Shanna mentioned in her response? Or to touch up throughout the house as the move out report says?I would like to know what damage is covered by my non-refundable pet deposit of $ It sounds like the damage Shanna mentioned in the dining room is exactly for this purpose and as such would be charging double to take it from my security deposit as well.In an effort to save all of us more back and forth on this issue I'm willing to accept a pro-rated reimbursement for the touch up of the two areas Shanna mentioned based on the sq footage of the house According to the MLS listing the dining room is 12xand lets assume the stairwell is about the same area which would be 288sqft/2062sqft or roughly 14% of the house So for the sake of closure I'll assume the damages she mentioned are my fault and that the $charge is for touching up the entire house (as their documents say) which means I'll accept a refund of $(86% of 175) to close the issue Also I will revise my negative reviews I left on other sites Respectfully, Kevin [redacted]