Parr Automotive

According to the customer, seven months had passed since our facility rotated and balanced her tires with no previous complaints Upon inspection of her vehicle, I, [redacted] ***, manager and co-owner of Parr Automotive, Inc., noticed that the vehicle had new brake pads installed on the front and rear of the vehicle and two new tires installed on the front It would be impossible to install new tires without removing the wheels from the car and we did not install the new tires It would also be impossible to install new brake pads without removing the wheels and we did not perform these services either The customer stated in her complaint that these are true facts by mentioning that she had these repairs made elsewhere "after" our services were performed and we supposedly overtightened her lug nuts Upon arrival at our facility, the customer stated that she had been told that only the left rear and right front lug nuts were over tightened We tighten all of the lug nuts with the exact same tools It seems odd that these were the only wheels with broken wheel studs Our technicians actually repaired the lug nuts and studs on the left rear and even replaced one stud on the left rear at no charge to the customer We made no further repairs to the right front because it was already after 6:PM, our closing time In my opinion, the customer contradicts herself in her complaint and makes our answer and argument very simpleShe makes our case for us Repairs had been made to her vehicle after our services were rendered The repairs that she admits to having performed by other facilities could not have been made without removing the tires I have nearly thirty years of experience in this business and we pride ourselves on our honesty and professionalism I also feel that we went above and beyond by making the repairs to the left rear at no charge to the customer This is a typical case of a customer wanting something for nothing She wanted us to repair someone else's mistakes Sincerely, [redacted] *** Parr Automotive, Inc 864- [redacted]