Parrish Services, Inc

Frank J[redacted] provided excellent service when he fixed an urgent plumbing problem in my condo unit. He was courteous and professional, and efficient as well.
I also received excellent service on the phone from Anne and Chelsea, and also from Jennifer, Judy, and Ashley.

Parrish Services customer service was wonderful. The electrician arrived soon after my call, fixed the problem right away, explained what caused the problem and answered all my questions. I would hire their services again.

Review: My name is [redacted]. I contacted Parrish Services fix my heater. I paid over $1500.00 to have it fixed. When he came to place the parts in, he took over 4 hours. He would put in one part go outside for I hour come back in. He started at 6:30 and at 10:30 I asked him why he isn't done. He said he has to write the receipt out. After paying $ 777.00 that night I asked why is he still here since he had been at my house over 4 hours, half of which he went and sat in his truck. He said he had to go to the car and write out a receipt. I told him I had to leave the house and couldn't wait any longer. He confirmed the heater worked. I never got the receipt that night. He sent a receipt that was added to the first receipt via e-mail. I never signed what he sent because I got it in an e-mail. I am out $1500.00. I have a heating unit that caught fighter after Parrish service was done. USAA has come out along with a fire inspector. They told me it was caused by the work done. I am asking for my money back that I paid Parrish. I now have a burnt out unit and need a new unit. I am asking only to be reimbursed by Parrish what I paid to have my heater fixed. I never would of paid the money if I was told not to use the heater. If this was the case, why would Parrish take my $777.00 on the second visit? I called them several times and was told "no" because I used the heater and was told not to. They took $1500.00 to service nothing?Desired Settlement: $1500.00refund

Business

Response:

Thank you for the opportunity to respond to [redacted]'s concerns.

Below are the details for the three service visits we made to the home this year:

March 8, 2013

[[Tech #[redacted] - [redacted] Service Date: 03/08/2013]] Arrived at locations and found furnace not working. Tested and found inducer draft motor has failed. Also found condensate pump has failed. With condensate pump not working not working a backup in the condensate line will happen. Also found dirty blower and evaporator coil. Recommend cleaning both. Customer is having inducer and condensate pump replaced. $776 deposit collected. $777 due once complete.

Recommendation: Replace condensate pump $424. Replace inducer draft motor assembly $1023. Pull and clean evaporator coil $869. Pull and clean blower $424. Complete a/c and heating replacement $8,206. Task code [redacted]

Billing:

Deposit for repairs $776.00

Total today: $776.00

March 14, 2013

[[Tech #[redacted] - [redacted] Service Date: 03/14/2013]] Replaced inducer motor assembly and condensation pump. Ran system and found a condensation leak inside furnace cabinet. Leak is where a drainage hose connects to the flue collector box. The male connection has broken off and is leaking right over control board area. I recommended leaving system off until new collector box can be installed. $360 to replace flue collector box. Customer Wanted to verify with her insurance before she orders the part. She did not pay deposit so part was not ordered.

Recommendation: Flue collector box $360.

Billing:

Labor

8.33 hours

Parts

[redacted] Beckett 115v cond pump 15’

NS inducer motor assembly

Total today: $770.00

March 26, 2013

[[Tech #[redacted] - [redacted] Service Date: 03/26/2013]]. Tech found control board and wires in furnace completely burned and not able to be repaired. Power was turned off to unit for safety purposes. Homeowner is going to submit a claim through home owners insurance. System is inoperable at this time. No parts for repair have been ordered. Tech will forward home owners information to Sales Department for quote on new system.

Billing:

Labor

3.0 hours

Total today: $0.00

To summarize:

The technician performed all work authorized by the homeowner.

Excellent semi-annual inspection of heat pump by knowledgeable tech who did thorough job.

Parrish service man was a gentleman,tidy, personable, knowledgeable, efficient and portrayed confidence. We were pleased with the work done and would not hesitate Him & Parrish services. J[redacted]s E. A[redacted] MD

My experience with Parrish Services has been extremely positive from A to Z; from the time I placed my cal to set up an appointment, through the time the technician, Frank came to my house to address the plumbing problems I had, and the way he was explaining the cause of the problems and the possible solutions. I was informed at each step of the process and was not left in the dark.

Review: I have had a service agreement with this company for over 8 to 9 years for two properties.

Mostly, I have been satisfied with them, However, I have had an issue with my A/c unit since June.

They have come out 3 times in June, July and August and each time I was told it was working fine and each time it was not completely fixed eventually I had to reach out to a different company via Homesure warranty. This is still getting resolved.

In the mean time, My electricity bill has been extremely high about $700 to $800 a month, because they were not able to fix it. My consumption of electricity due to the lack of diagnosis was over 4500Kwatts than it normally did.

I am frustrated because their negligence has caused me extremely high bills and monetary hardships.Desired Settlement: I would like them to take responsibility for the shoddy work they have performed which has cost me so much money.

They need to help me pay these bills. They have taken thousands dollars in service agreement and they have messed up really badly this time and need be be held financially accountable for this very expensive mistake.

Business

Response:

Review: [redacted]

Customer Information:

[redacted] , [redacted]

Daytime Phone: ###-###-####

E-mail: [redacted]

(Parrish Service Master [redacted])

The service history notes are as follows:

June 28

Two system cool check complete cleaned condenser coils and motors added algaecide treatment. Contactors both show signs of pitting. Installed kick start kit on d/s unit and tested. Other electrical checks are ok. Filters should be changed more often and pleated filters used. Both systems operational at this time.

July 3

Came to no cool call. Found downstairs ez trap tripped. Pushed down Algaecide treatment and tested with water. Observed normal operations. Both systems operating and cooling at this time.

July 13 Came to no cool call. Checked all dampers, vents, filter grill, duct size, airflow restrictions at coil, and found no airflow problems. Superheat is low. System appears to be slightly overcharged. TD 18°. System operating at this time. Recommended recovering Freon – recommendation not accepted

Aug 12 found burned out compressor. Customer notified me they have a home warranty. Let customer know they need to call in a claim and if we get the call, we will call to schedule. I have the info for the job so if we do get it, we so not need to return until the compressor comes to us. No charge for today. This is for the outdoor unit beginning with [redacted].

We performed a cool check and unit was operational when we left. We returned 5 days later because unit was not operating. We found a safety switch not set. This could have been overlooked during the cool check, but this would have the unit from running properly (i.e., it would in no way would cause the electric bill to increase). We returned 10 days later and nothing wrong expect the system was slightly over charged and recommended recovering refrigerant. This change in charge can be due to simple changes in outdoor temperatures. However, the recommendation was not accepted, so we wer unable to provide any further diagnostic services. We returned one month later and found a bad compressor. At that point the homeowner said she had a home warranty and called it in to another company.

The compressor beginning to fail is the likely reason the homeowner was experiencing intermittent problems. We may have been able to diagnose it in July had recommendations been accepted.

Since 2008, we have made four HVAC recommendations for this property, including to replace the air filters more regularly. None of the recommendations were accepted. While our service agreement provides for annual, skilled preventive maintenance, it does not provide for 100% of routine repairs for or replacement of a system that operates 24x7 for years. High operating costs for a system are an indication of problems that need to be addressed and are often the result of lack of proper maintenance. We provided the professional service to identify problems the homeowner chose to ignore. We do not accept responsibility for resulting failures and associated expenses.

Chief Operating Officer and Vice President of Sales

Parrish Services, Inc.

direct: [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: we have always accepted recommendations, Including one made a year and half ago which cost me $ 1500 or so.

I believe that since the service was done in June, the system was not functioning properly hence the electricity was consumed in high quantities. I can show you my electric bill which will show you how the consumption jumped up even though there was no one in the house.

Our heat pump problem was resolved quickly. I was able to set up an appointment on Sunday for the next day. The technician, Matt H, was efficient and kept us updated on progress. He gave us a detailed account of what had to be done and filed a report with Parish with all the units figures.

We needed emergency service for our generator and Parrish was a delight. The customer service was friendly and responsive. The technician who came out was very friendly and was not only able to to the job efficiently but he explained things to me about the generator that I had not known. I was very impressed with the service from all fronts.

Review: In January 2014, I got a call from Parrish about my service contract that was to expire at the end of the month. We decided to renew the contract. The customer service rep. that called suggested I make an appointment to have someone service our furnace before the new contract kicked in on February 1st 2014. The appt. was made for 1/27/2014 at 10 am. The technician came by, service the furnace, which was bought December 2010 and was working properly before the tech got here. This January was extremely cold, therefore, we did not notice the furnace had stopped working until later that evening, after 8pm. A call was made to the emergency number we had for the company about the furnace not working. We were told we would have to pay for them to come back that night or else we would have to wait until the next day. The rep. was told that their tech. had come by early in day and the furnace stopped working after that and, thus, we did not think we should have to pay and because the temperature was supposed to drop to single digits during the night, we could not sleep without a working furnace. He insisted, we agreed to pay telling him we would ask for a refund the next day. He came by and it toke him 2 seconds and a screwdriver to fix the problem and we were charged $256.00. When confronted with the issue, a rep from Parrish said it would be looked into and we have not heard from them about our complaint. I do not think we should have to pay to fix a problem either caused by Parrish and should had been caught by the Parrish tech, who serviced the furnace, earlier that day.Desired Settlement: A full refund of the charges for the later service call.

Business

Response:

We apologize for the inconvenience we caused.Our policy is to charge for all visits as, in general, we are unable to determine prior to coming out whether a failure is related to a previous visit. In our experience, subsequent failures are most often unrelated, so our customer services reps and technicians are instructed to collect for all service activity. The homeowner called our office on February 4th and made our Customer Service Department aware of their concerns. Our customer service rep spoke with the HVAC manager who agreed we should offer a full refund. Even in this case we were unable to establish for certain whether the failure was

related, but we did agree to refund the full amount since we were

unsure. We closed our complaint with the customer on February 7th and issued a check dated February 11th for a full refund.Thank you.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:We did receive a bill from Parrish in the amount of $256.00 for the service. I am attaching a copy of the image of the check from my check. Regards,[redacted]

Business

Response:

I'm sorry - this was a mistake on my part. There was a credit on the account for a contract cancellation, and I confused that credit with the requested refund. I called the homeowner today, apologized, and told her we were mailing a check for the full amount ($256).

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have a contract with Parrish Services for them to check my HVAC unit twice a year. They came to check it on Oct. 23, and the technician told me all looked good except that I have some type of biological growth growing inside of it. She showed me 2 photos that she took of the inside of my HVAC, one of some black specks on wires, and one of black stuff on a sticker inside the unit. She said this is the start of "biological growth". I asked her if that meant mold, and she said legally she's not allowed to say that, but yes that's what biological growth means. She said that especially since I have a baby in the house this situation is of concern to me, so that I don't have my baby breathing in "biological growth".

She then told me that her company has a way to get rid of it. They install UV light air treatment systems that kill mold growth and they clean air ducts to get rid of any mold growing in the air ducts. The services cost $1198 for the UV light system to be installed, and $399 to get my air ducts cleaned. She then offered a discounted price of $1450 if I purchased both. I almost took her up on the offer right there because I didn't want my family breathing in mold for another day, but I decided to think about it first and said I would call her if I decided to go forward with it.

I then did some research on other companies in my area that do air duct cleaning and install UV lights to kill mold. I found one that offered air duct cleaning for $175 and UV light installation for $250 (total $425). Being that this was a dramatically lower price than the one that Parrish Services offered, I scheduled the service with them instead ("[redacted]" was the name of the company).

On November 5, [redacted] came and performed the service of cleaning my air ducts and installing the UV light. I asked their technician if he would also clean up the mold growing inside of my HVAC unit. So he opened up my unit, and I pointed to the areas that had the black stuff that the Parrish Services technician had shown me in her pictures. This [redacted] technician stated immediately that this black stuff was not mold. He rubbed the black stuff and it immediately dissolved in his fingers. He said this is just dust/dirt that accumulated. He said that mold must be scrubbed and removed with chemicals and would not just rub off so cleanly with simply his fingers. This confirmed that I had no mold or biological growth inside my HVAC unit. Unfortunately, the service of cleaning my air ducts and installing the UV light that I had requested had already been completed, so I paid the $425 to [redacted].

I then called Parrish Services that same day to file a complaint that their technician had told me I had biological growth (mold) growing when in fact there was none. The following day, Nov. 6, a manager called me back, and I told him that because of their diagnosis I spent $425 needlessly. I also told them that if I had just gone with their solution when it was offered, I would have paid $1450 needlessly. He told me that mold growth in HVAC units is extremely common in my area. I told them that because of this, I would expect them to be able to spot it accurately. I told the manager that if we were not able to work something out, I would have to report this to the Revdex.com. He said he would speak with his manager and give me a call back.

A week later, on Nov. 12, I got a call back from a manager, after having called three times in between to check on the status of my complaint. He said that it looked like my case was closed, there was nothing they could do. I told him I was not happy about that, and I invited him to come out to my home to take a second look at the black stuff in the HVAC, as I did not remove the rest of it so I could show them clearly that it's not mold. The manager I spoke with said he saw the photos that the technician took of my "biological growth" and that maybe his technician had been mistaken. We spoke for about 15 minutes on the phone, but we were getting nowhere. He said that there is nothing they would do about this except to offer me one free year of an HVAC service contract. I turned this down because I don't trust that their HVAC services are accurate and honest. I told him that I would have to file a complaint with the Revdex.com and tell my neighbors and friends to be careful of this happening to them.

I am afraid that I was being scammed by Parrish Services into purchasing an expensive service that I never needed. I'm afraid that they may have been trying to take advantage of the average person's fear of mold growing in their house and wanting to get rid of it as soon as possible. If I had gone with their solution initially, I would have never even known that it was not mold growing in my HVAC, and I would have put $1450 into their pockets unnecessarily.

Thank you very much for any help you can offer in this situation.Desired Settlement: My ideal outcome would be to receive a check for $425 from Parrish to pay for the services that they said I needed in order to clean up my biological growth, as I would have never had my air ducts cleaned and a UV light installed if they had not told me I had biological growth.

If that is not possible, a credit for $425 in services from their company would be sufficient, which I could put towards plumbing or electrical, as I have had good experiences with Parrish in both of those areas.

Business

Response:

Thank you for the opportunity to respond to this complaint for Parrish customer [redacted]

Parrish routinely offers products and services based on observations in the home and conversations with customers. Making appropriate recommendations is a professional responsibility of a properly licensed and trained HVAC technician, plumber, or electrician.

Our technician visited this home to perform a routine HVAC maintenance check. In the course of the check, it is the responsibility of the technician to inform owner's of any potential problems. That is why the technician noted the "biological growth." The homeowner is correct - we will not say we found "mold" (or even say we did not find mold...). We have no specialized training or certification in this area and do not purport to be mold specialists. That is why we limit our observations to potential "biological growth."

Detailed information about mold, its causes, and its relation to HVAC and duct work are well-documented. An overview has been created by the U.S. E.P.A. here: [redacted]. Should people have duct cleanings performed and how should they go about choosing a provider? The EPA answer is here: [redacted]. When visiting a home, we make observations and offer relevant services or referrals, when possible. It is up to a homeowner to determine if a duct cleaning is an appropriate choice for that home at that time. That being said, homes have mold (see the link above), and anyone (unless they were a certified mold inspector) who would tell a homeowner there is "no" mold is unprofessional and potentially irresponsible. Also, with respect to any duct cleaner's opinion, a duct cleaner does not access the same subsystems (e.g., the coil) which HVAC technicians routinely maintain. In this case, the other company's website information indicates no specialized mold identification or remediation training [redacted].

This homeowner made a decision to purchase services from another provider based on a recommendation of our technician. We stand by the recommendation given and offer the appropriate solution was up to the homeowner. The homeowner opted for a duct cleaning service, and another provider performed the service. Given those circumstances, we do not believe the customer is entitled to compensation. However, the homeowner has Parrish maintenance agreements for both electrical and plumbing and appears to be happy with the service in those departments. I am happy to extend both agreements for one year if that is satisfactory.

Thank you!

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have paid Parrish Services to service my HVAC unit twice a

year because I trusted them to diagnose situations accurately and to suggest

appropriate action. I expected them to make

recommendations to me based on the facts in a situation.

The facts which I paid for in this situation were that I had

“biological growth” that was spotted inside of my HVAC unit. I was shown pictures of the biological

growth, which appeared as black stuff on wires and a sticker inside my unit. I was told the biological growth was growing

there and that it was dangerous to breathe in.

I was not told by Parrish at any point that they do not have

“specialized training or certification in this

area and do not purport to be mold specialists,” nor was I told by the Parrish

technician to contact mold specialists and have them inspect my HVAC. I was not even told that it was “potential”

biological growth as Parrish wrote in their response to my complaint here on

the Revdex.com website. Rather, I was told that

I positively had the growth, and I was offered a $1450 solution.

If I had gone with Parrish’s solution, I would have needlessly

paid even more money. Because of this

experience, as well as having viewed a similar, recent complaint of Parrish on your

website, I do not trust Parrish to accurately diagnose situations in my

home. For this reason, I am rejecting

their offer of a free year of plumbing and electrical maintenance agreements

and have already cancelled my current agreements. Justice for me in this situation would be to

be reimbursed the money I needlessly spent on mold removal due to the HVAC diagnosis

that I paid them for.

If Parrish still stands by its mold diagnosis, I invite them

to come back out to my house and compare the pictures their technician took to

the black stuff that is still present in my HVAC. I have not touched it beyond two small spots

to confirm that it was simply dirt. The

manager I spoke with at Parrish denied this request.

Thank you very much, Revdex.com, for your time in this situation. And thank you for all the work you do to protect consumers and promote honest business practices.

Kind Regards,

Great service. Technician arrived on time and was very proficient, explaining things as he went. Replaced a shutoff valve, which seemed a bit pricey, but overall satisfactory.

MY EXPERIENCE WITH THE PARRISH SERVICE COMPANY WAS OUTSTANDING. THE INSIDE CUSTOMER SERVICE REPRESENTATIVES AND STAFF WERE VERY HELPFULL AND FRIENDLY. MY TECHNICIAN WAS EXTREMLY KNOWLEDGEABLE WITH HIS TRADE AND COMPLETELY EXPLANIED MY PROBLEM, SOLUTIONS PLUS GAVE ME THE BOTTOM LINE COST OF MY REPAIR. I HIGLY RECOMMEND THE PARRISH SERVICE COMPANY AND DON'T THINK ONE WILL GO WRONG

My wife and I have been satisfied customers of Parrish services for the past 10 years. We have a service plan for our HVAC system and gas log, and have them serviced twice a year. Last year Parrish installed a complete new HVAC system. We have found Parrish technicians, office staff, and management to be professional, skilled, personable and honest in all our transactions. Because of our positive experience, we have recommended the company to friends and neighbors without hesitation.