We did conduct [redacted] ***'s move on 7-18-When we received her damage claim that was turned in by our movers we did initiate contact with herShe informed us that one of her flat screen televisions had a broken base that holds the tv up but it worked fineShe also said that she had another flat screen tv that when it turns on only makes a buzzing noise with no pictureWe asked [redacted] to send us photos of the tv with the broken and the serial number so that we can find the replacement and have it sent to her, which she didHowever, we asked her if the other tv that was not getting a picture had any physical damage to it like scrapes, dents, or cracksShe told us that it did not but it was not getting a picture and that it was before we moved itWhen we arrived at her home the tv was not on and no wiring was connected to it so that we can move itWe are not sure if the tv is an LED or Plasma typeIf it is a Plasma type then her turning it on right away after being shifted could have cause the picture to goThat is something that the owners manual for Plasma's informs you ofIf it is an LED tv then We do not what the the issue could be since there is no physical damage to the televisionWe do not know if it was a working tv or not before we moved itNot saying that [redacted] is being dishonest, however, with no marks, dents, or cracks to the tv, how can we take responsibility for the picture not coming on Our stance is that we will get [redacted] a new tv base or cash equivalent for the one that is cracked, but do not take responsibility for the other tv that is not receiving a picture
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I will accept the response once I receive the $that was offered to me by the company Regards, [redacted]
Attached are forms signed by the customer explaining what happens for damages and her right to add full coverage or remain at the Pennsylvania State requirement of $per/lb per articleWe have already sent her a check for $and offered another $That is more than required by law
We serviced [redacted] 's move on Saturday Sept6thThe office manager had correspondence with her that following Monday the 8thShe claimed that she had not been told about the four hour minimum for a Saturday moveShe also claimed several damagesWe agreed to refund one ours worth of work to reflect the actual amount of time we were there working, not the minimum of four hours and set up an appointment for Wednesday the 10th for our Operations Manager to inspect the damages On Wednesday the 10th our operations manager went to the customers home to assess the damagesWe filed a claim and sent it to our third party repair vendor, the customer was told that the vendor would be contacting her directly On Friday the 12th we received an email from Laura stating that she had not heard anything yet from any one and wanted a full refund for her moveOur operations manage left a voice mail for her Friday afternoon and another message on Saturday tooWe then received another email from Laura on Monday still stating that she hadn't heard anything even though multiple attempts had been made Our operations manage finally made contact with her around Monday mid-day and the agreement was made to fully refund the move, however by doing so no repairs would be assessedThe customer agreed and the full refund was issued minus the $refund for one hours work on the move dateMonday evening we received the email of her dispute to the Revdex.com, after her concerns had been met
The customer at first had one damaged item, a book case or hutch of some sortThen later she had a damaged tableWe repaired that alsoShe is comparing the time it took to do her sons move and saying hers should of taken the same amount of timeHer sons move was very simple and she had different stopsShe is not owed any money but I did agree to send her a half hour refund of $to appease herThat check was sent out according to our records and then returnedIt was never resentWe will resend the check after verifying her address
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First, I initiated contact with the business, they NEVER attempted to contact meI received an email address to send photos regarding the damaged items from the front desk, sent the photos, and then received an email conformation of receiptAfter that time, I emailed and called several times over weeks without a response from the companyThis is why is felt the need to contact the Revdex.com (which I've never had to do before)....because I felt they were ignoring me The TV that was inoperable AFTER the move was a Plasma TV, but did not work after several days and attemptsWe have use professional movers times, including cross-country moves, and have never had such extensive damage to our thingsThis TV cost $new Next, you completely ignored the damage to our other itemsThe bed frame now has a large chunk of wood missing, this was $newThe bedside table was completely cracked and no longer functional, and we had to trash it...this was $newLast, the Chicago picture that the movers broke was $ Also, if you were willing to compensate for the cracked base, why didn't you contact me over the last months? Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:After receiving your email yesterday, I contacted the company directlyThe company agreed as to the error and stated they would provide a full refund Regards, [redacted]
A vendor was sent to address damages along with an offer of per pound clearly stated on our sales order sheetWe have attempted since this complaint to address any further compensation with [redacted] however he has stated that he will have no contact with us personallyWe consider this matter closed until further contact
I had damage done by a moving company on August 28th After contacting the Revdex.com, I spoke to the management of the company and they took care of all the damage that was doneThere was only one thing still outstanding and that was money they were to send meI spoke to a manager and was told I would be refunded for a half hour of timeI was informed that a check would be cut for me when a check was made for the repair of my tableHe told me that would close this caseMy table was returned the end of October and I'm sure the repair company has been paid by nowThe other company manager came to my apartment to repair the wall and questioned me if I received my check yetI informed him I did not get any checkI told both of these company representatives I felt it should be one hour of time refunded to me, but I would settle for a half hourAt least more than a month and a half has past and numerous phone calls I have made with no return call or checkI speak with the people who answer the phone but Rob or Dave never return my callSince the move I have been hospitalized twice with two surgeriesI'm a senior citizen and I could certainly use the money no matter how much it isThis is a company you trust with your expensive furniture and belongings who will not even return your phone call as a courtesyThis has been so upsetting to me and I am not asking for anything but what is due meI hope you can help me.Desired Outcome: My money returned to meI feel it should be one hour especially with all the trouble and upsetment this has caused meI should at least get what two company representatives told me
We did conduct [redacted] ***'s move on 7-18-When we received her damage claim that was turned in by our movers we did initiate contact with herShe informed us that one of her flat screen televisions had a broken base that holds the tv up but it worked fineShe also said that she had another flat screen tv that when it turns on only makes a buzzing noise with no pictureWe asked [redacted] to send us photos of the tv with the broken and the serial number so that we can find the replacement and have it sent to her, which she didHowever, we asked her if the other tv that was not getting a picture had any physical damage to it like scrapes, dents, or cracksShe told us that it did not but it was not getting a picture and that it was before we moved itWhen we arrived at her home the tv was not on and no wiring was connected to it so that we can move itWe are not sure if the tv is an LED or Plasma typeIf it is a Plasma type then her turning it on right away after being shifted could have cause the picture to goThat is something that the owners manual for Plasma's informs you ofIf it is an LED tv then We do not what the the issue could be since there is no physical damage to the televisionWe do not know if it was a working tv or not before we moved itNot saying that [redacted] is being dishonest, however, with no marks, dents, or cracks to the tv, how can we take responsibility for the picture not coming on Our stance is that we will get [redacted] a new tv base or cash equivalent for the one that is cracked, but do not take responsibility for the other tv that is not receiving a picture
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I will accept the response once I receive the $that was offered to me by the company Regards, [redacted]
Attached are forms signed by the customer explaining what happens for damages and her right to add full coverage or remain at the Pennsylvania State requirement of $per/lb per articleWe have already sent her a check for $and offered another $That is more than required by law
We serviced [redacted] 's move on Saturday Sept6thThe office manager had correspondence with her that following Monday the 8thShe claimed that she had not been told about the four hour minimum for a Saturday moveShe also claimed several damagesWe agreed to refund one ours worth of work to reflect the actual amount of time we were there working, not the minimum of four hours and set up an appointment for Wednesday the 10th for our Operations Manager to inspect the damages On Wednesday the 10th our operations manager went to the customers home to assess the damagesWe filed a claim and sent it to our third party repair vendor, the customer was told that the vendor would be contacting her directly On Friday the 12th we received an email from Laura stating that she had not heard anything yet from any one and wanted a full refund for her moveOur operations manage left a voice mail for her Friday afternoon and another message on Saturday tooWe then received another email from Laura on Monday still stating that she hadn't heard anything even though multiple attempts had been made Our operations manage finally made contact with her around Monday mid-day and the agreement was made to fully refund the move, however by doing so no repairs would be assessedThe customer agreed and the full refund was issued minus the $refund for one hours work on the move dateMonday evening we received the email of her dispute to the Revdex.com, after her concerns had been met
The customer at first had one damaged item, a book case or hutch of some sortThen later she had a damaged tableWe repaired that alsoShe is comparing the time it took to do her sons move and saying hers should of taken the same amount of timeHer sons move was very simple and she had different stopsShe is not owed any money but I did agree to send her a half hour refund of $to appease herThat check was sent out according to our records and then returnedIt was never resentWe will resend the check after verifying her address
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First, I initiated contact with the business, they NEVER attempted to contact meI received an email address to send photos regarding the damaged items from the front desk, sent the photos, and then received an email conformation of receiptAfter that time, I emailed and called several times over weeks without a response from the companyThis is why is felt the need to contact the Revdex.com (which I've never had to do before)....because I felt they were ignoring me The TV that was inoperable AFTER the move was a Plasma TV, but did not work after several days and attemptsWe have use professional movers times, including cross-country moves, and have never had such extensive damage to our thingsThis TV cost $new Next, you completely ignored the damage to our other itemsThe bed frame now has a large chunk of wood missing, this was $newThe bedside table was completely cracked and no longer functional, and we had to trash it...this was $newLast, the Chicago picture that the movers broke was $ Also, if you were willing to compensate for the cracked base, why didn't you contact me over the last months? Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:After receiving your email yesterday, I contacted the company directlyThe company agreed as to the error and stated they would provide a full refund Regards, [redacted]
A vendor was sent to address damages along with an offer of per pound clearly stated on our sales order sheetWe have attempted since this complaint to address any further compensation with [redacted] however he has stated that he will have no contact with us personallyWe consider this matter closed until further contact
I had damage done by a moving company on August 28th After contacting the Revdex.com, I spoke to the management of the company and they took care of all the damage that was doneThere was only one thing still outstanding and that was money they were to send meI spoke to a manager and was told I would be refunded for a half hour of timeI was informed that a check would be cut for me when a check was made for the repair of my tableHe told me that would close this caseMy table was returned the end of October and I'm sure the repair company has been paid by nowThe other company manager came to my apartment to repair the wall and questioned me if I received my check yetI informed him I did not get any checkI told both of these company representatives I felt it should be one hour of time refunded to me, but I would settle for a half hourAt least more than a month and a half has past and numerous phone calls I have made with no return call or checkI speak with the people who answer the phone but Rob or Dave never return my callSince the move I have been hospitalized twice with two surgeriesI'm a senior citizen and I could certainly use the money no matter how much it isThis is a company you trust with your expensive furniture and belongings who will not even return your phone call as a courtesyThis has been so upsetting to me and I am not asking for anything but what is due meI hope you can help me.Desired Outcome: My money returned to meI feel it should be one hour especially with all the trouble and upsetment this has caused meI should at least get what two company representatives told me