Parrott Enterprises Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I agree I was angry and got heated, but its ok for your manager and maintenance person to speak to residents they way they did? Im sorry but I have never heard of a business treat customers the way this one hasHow can you prove I was speeding? Does he have a radar gun? This just isnt right at allHe is not the authority around here and Kelly should be ashamed of the way she spoke to meTelling me to call corporate because that is what I am good forOh I forgot to mention the time she came out to measure my lawn with a ruler but I guess we can let that behavior slide too? Im not trying to be the exception, but your maintenance man is not an officer of the lawThanks!
Regards,
*** ***

Revdex.com NDelaware Street #Indianapolis, Indiana 46204- Re: Case Number: *** Case Name: *** *** v Pedcor Management Corporation Dear Ms***: I am legal counsel to the Respondent , Pedcor
Management Corporation, in the above-referenced matterPlease direct all future communication regarding this matter to my attentionMy contact information is: *** *** Pedcor Management Corporation One Pedcor Square 3rd Avenue, S.WCarmel, Indiana Respondent, Pedcor Management Corporation, submits the following answer to the above-referenced compliant of filed against them by *** *** (hereinafter "Complainant "): Please note that *** *** Apartment Homes does not have any involvement in the day-to-day operations or management of *** *** Apartment Homes (the "Prope11y"), nor does it have any employees*** *** Apartment Homes is simply doing business as a name for the owner, Pedcor Investments-2012- CXXXI, L.PPedcor Investments--CXXXI, L.Pis the proper legal owner of *** *** Apartment Homes and should be a Respondent in this matterRespondent Pedcor Management Corporation is the property manager and duly authorized agent for the owner, and is responsible for the day-to-day management of the Property .ReOne Pedcor Square3rd Avenue, S.W.Carmel , IN (317) 587-(317) 587-fax www.pedcorproperties.net

Revdex.com N Delaware Street # Indianapolis, IN 46204- Dear Revdex.com: This letter is in response to complaint ID *** received 05/05/via mailA Move-Out Inspection was completed on with former resident *** ***
on 09/01/At this time it was notated on the Move-Out Inspection form that the second bedroom carpet would need replaced due to damage caused by an unauthorized pet aswell as other damage to the unit caused by excessive wear and tearMs*** was allowed to review the form, signed and dated it was well as provided a copyAs stated on the form, "If additional damages are discovered after the Move-Out Inspection is completed, landlord will notify tenant as to the nature and amounts and tenant will promptly reimburse landlord for said amounts." Upon maintenance completing the make ready of the unit, it was determined that the entire carpet would have to be replaced due to excessive wear and damageSince the carpet was new at Ms***'s move in date of 09/24/2014, she was charged a prorated amount for the carpet replacementThe Security Deposit Disposition Form along with the Move-Out Inspection form, the carpet charge calculator and a copy of the carpet replacement invoice was mailed to Ms***, at the forwarding address provided, on 10/08/giving her days to contact the officeNo contact or response was received until 11/19/at which time her account was already with collection Ms*** sent an email disputing the amount charged on 11/23/201SA response was issued the following day informing her of what was needed in order to take her request into considerationMs*** has not provided any proof to supplement her claims Ms*** contacted Pedcor Homes again on 02/17/She was instructed to place her request in writing which was received by myself via email on 02/24/and forwarded to the Regional Manager, Kimm B***, for consideration the same dayPer MsB***'s decision, Ms*** was informed by email on 02/28/that she could contact the collection agency regarding a settlementHowever, Ms*** stated in her response email that she would not pay the debt owed.If any further information is needed regarding this complaint, please feel free to contact the Leasing Office at 901- 755-2331Sincerely,Christa H***Area ManagerPedcor Homes Corporation

This letter is n response to complaint ID *** received 12/8/via mailA Move-Out Inspection was completed on with former resident *** *** on 09/01/At this time it was notated on the Move-Out Inspection form that the second bedroom carpet would need replaced due to damage
caused by an unauthorized pet as well as other damage to the unit caused by excessive wear and tearMs*** was allowed to review the form, signed and dated it was provided a copyAs stated on the form, "If additional damages are discovered after the Move-Out Inspection is completed, landlord will notify tenant as to the nature and amounts and tenant will promptly reimburse landlord for said amounts.Upon maintenance completing the make ready of the unit, it was determined that the entire carpet would have to be replaced due to excessive wear and damageSince the carpet was new at Ms***'s move in date of 08/24/2014, she was charged a prorated amount for the carpet replacementThe Security Deposit Disposition Form along with the Move-Out Inspection form, the carpet charge calculator and a copy of the carpet replacement invoice was mailed to Ms***, at the forwarding address provided, on 10/08/giving her days to contact the officeNo contact or response was received until 11/19/at which time her account was already with collection. Ms*** sent an email disputing the amount charged on 11/23/A response was issued the following day informing her of what was needed in order to take her request into considerationAs of today's date, Ms*** has not provided any proof to supplement her claims.If any further information is needed regarding this complaint, please feel free to contact the Leasing Office at 901-755-2331.Sincerely, Christa H***Area ManagerPedcor Homes Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I agree I was angry and got heated, but its ok for your manager and maintenance person to speak to residents they way they did? Im sorry but I have never heard of a business treat customers the way this one hasHow can you prove I was speeding? Does he have a radar gun? This just isnt right at allHe is not the authority around here and Kelly should be ashamed of the way she spoke to meTelling me to call corporate because that is what I am good forOh I forgot to mention the time she came out to measure my lawn with a ruler but I guess we can let that behavior slide too? Im not trying to be the exception, but your maintenance man is not an officer of the lawThanks!
Regards,
*** ***

Revdex.com N Delaware Street # Indianapolis, IN 46204- Dear Revdex.com: This letter is in response to complaint ID *** received 05/05/via mailA Move-Out Inspection was completed on with former resident *** ***
on 09/01/At this time it was notated on the Move-Out Inspection form that the second bedroom carpet would need replaced due to damage caused by an unauthorized pet aswell as other damage to the unit caused by excessive wear and tearMs*** was allowed to review the form, signed and dated it was well as provided a copyAs stated on the form, "If additional damages are discovered after the Move-Out Inspection is completed, landlord will notify tenant as to the nature and amounts and tenant will promptly reimburse landlord for said amounts." Upon maintenance completing the make ready of the unit, it was determined that the entire carpet would have to be replaced due to excessive wear and damageSince the carpet was new at Ms***'s move in date of 09/24/2014, she was charged a prorated amount for the carpet replacementThe Security Deposit Disposition Form along with the Move-Out Inspection form, the carpet charge calculator and a copy of the carpet replacement invoice was mailed to Ms***, at the forwarding address provided, on 10/08/giving her days to contact the officeNo contact or response was received until 11/19/at which time her account was already with collection Ms*** sent an email disputing the amount charged on 11/23/201SA response was issued the following day informing her of what was needed in order to take her request into considerationMs*** has not provided any proof to supplement her claims Ms*** contacted Pedcor Homes again on 02/17/She was instructed to place her request in writing which was received by myself via email on 02/24/and forwarded to the Regional Manager, Kimm B***, for consideration the same dayPer MsB***'s decision, Ms*** was informed by email on 02/28/that she could contact the collection agency regarding a settlementHowever, Ms*** stated in her response email that she would not pay the debt owed.If any further information is needed regarding this complaint, please feel free to contact the Leasing Office at 901- 755-2331Sincerely,Christa H***Area ManagerPedcor Homes Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed app
Regards,
*** *** I dont agree with the response, MsH*** states that she mailed me about the charges and that I had days to respond, but she fail to mention she mailed the notice to the complex unit address in which I had previously rented, therefore I couldn't respond to it, fore I didnt receive itAlthough the carpet wasn't new like nothing is once its used, it was only in need of cleaning with the acception of the one bedroom that we were both in agreemen that needed to be replacedBecause the carpet was no longer new doesn't make it damageIt would have been suitable for future occupancy had it not been replaced but cleaned, in which Christa stated to me at the time of the walk thruNow I have come to learn because there's the issue of the carpet being new, not that there was damage to the entire unit is the purpose for replacing the entire unit, in which I had informed that yhe master bedroom wasn't used until this year due to no furniture in it until January But had I received the notice I would have responded sooner

Please see attached Business Response?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID 1***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Their respond states that I was sent a notice in October, I received notification in NovemberAt that time I immediately began calling the office as well as the company that handled the carpet replacementThey carpet company informed me that the entire unit was replaced instead of one room that I and MsH*** agreed uponMsH*** stated that the carpet was extremely dirty and I agreedThere wasn't extreme wear and tear, it was in good condition once it's cleaned, these statements aren't accurateShe even went on to state that it should not be this dirty in one year, not torn or worn
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowI'm rejecting the responseUpon exiting the unit the carpet wasn't damaged with the acception of the one bedroom which is a result of a lamp burning the carpet not a pet? Again the carpet was dirty but nothing that cleaning couldn't resolveAfter a tenant moves out the unit is left exposed to children on the property entering to play as well as other acts in which I informed another neighbor of what her kids where doing? Although I had moved I would still come to visit my ? downstairs neighbor and there were children playing in my previous unit? Again the manager and myself agreed that the one bedroom needed to be replaced and nothing else prior to me signing off on itThe repairs were excessive and I'm expected to pay it, it's not fair? I'm willing to pay my just amount but I'm extremely reluctant to pay for unnecessary repairs, again had the carpet been cleaned it would have been suitable for new tenants.?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their respond states that I was sent a notice in October, I received notification in November. At that time I immediately began calling the office as well as the company that handled the carpet replacement. They carpet company informed me that the entire unit was replaced instead of one room that I and Ms. H[redacted] agreed upon. Ms. H[redacted] stated that the carpet was extremely dirty and I agreed. There wasn't extreme wear and tear, it was in good condition once it's cleaned, these statements aren't accurate. She even went on to state that it should not be this dirty in one year, not torn or worn.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed app
Regards,
[redacted] I dont agree with the response, Ms. H[redacted] states that she mailed me about the charges and that I had 30 days to respond, but she fail to mention she mailed the notice to the complex unit address in which I had previously rented, therefore I couldn't respond to it, fore I didnt receive it. Although the carpet wasn't new like nothing is once its used, it was only in need of cleaning with the acception of the one bedroom that we were both in agreemen that needed to be replaced. Because the carpet was no longer new doesn't make it damage. It would have been suitable for future occupancy had it not been replaced but cleaned, in which Christa stated to me at the time of the walk thru. Now I have come to learn because there's the issue of the carpet being new, not that there was damage to the entire unit is the purpose for replacing the entire unit, in which I had informed that yhe master bedroom wasn't used until this year due to no furniture in it until January.  But had I received the notice I would have responded sooner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear belowI'm rejecting the response. Upon exiting the unit the carpet wasn't damaged with the acception of the one bedroom which is a result of a lamp burning the carpet not a pet.  Again the carpet was dirty but nothing that cleaning couldn't resolve. After a tenant moves out the unit is left exposed to children on the property entering to play as well as other acts in which I informed another neighbor of what her kids where doing.  Although I had moved I would still come to visit my  downstairs neighbor and there were children playing in my previous unit.  Again the manager and myself agreed that the one bedroom needed to be replaced and nothing else prior to me signing off on it. The repairs were excessive and I'm expected to pay it, it's not fair.  I'm willing to pay my just amount but I'm extremely reluctant to pay for unnecessary repairs, again had the carpet been cleaned it would have been suitable for new tenants. 
Regards,
[redacted]

This letter is n response to complaint ID [redacted] received 12/8/2015 via mail. A Move-Out Inspection was completed on with former resident [redacted] on 09/01/2015. At this time it was notated on the Move-Out Inspection form  that the second bedroom carpet would need replaced due to damage...

caused by an unauthorized pet as well as other damage to the unit caused by excessive wear and tear. Ms. [redacted] was allowed to review the form, signed and dated it was provided a copy. As stated on the form, "If additional damages are discovered after the Move-Out Inspection is completed, landlord will notify tenant as to the nature and amounts and tenant will promptly reimburse landlord for said amounts.Upon maintenance completing the make ready of the unit, it was determined that the entire carpet would have to be replaced due to excessive wear and damage. Since the carpet was new at Ms. [redacted]'s move in date of 08/24/2014, she was charged a prorated amount for the carpet replacement. The Security Deposit Disposition Form along with the Move-Out Inspection form, the carpet charge calculator and a copy of the carpet replacement invoice was mailed to Ms. [redacted], at the forwarding address provided, on 10/08/2015 giving her 30 days to contact the office. No contact or response was received until 11/19/2015 at which time her account was already with collection. Ms. [redacted] sent an email disputing the amount charged on 11/23/2015. A response was issued the following day informing her of what was needed in order to take her request into consideration. As of today's date, Ms. [redacted] has not provided any proof to supplement her claims.If any further information is needed regarding this complaint, please feel free to contact the Leasing Office at 901-755-2331.Sincerely, Christa H[redacted]Area ManagerPedcor Homes Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com 151 N. Delaware Street #2020 Indianapolis, Indiana 46204-2599   Re:       Case Number: [redacted] Case Name:     [redacted] v . Pedcor Management Corporation Dear Ms. [redacted]: I am legal counsel to the Respondent , Pedcor...

Management Corporation, in the above-referenced matter. Please direct all future communication regarding this matter to my attention. My contact information is:   [redacted] Pedcor Management Corporation One Pedcor Square 770 3rd Avenue, S.W. Carmel, Indiana 46032   Respondent, Pedcor Management Corporation, submits the following answer to the above-referenced compliant of filed against them by [redacted] (hereinafter "Complainant "):   Please note that [redacted] Apartment Homes does not have any involvement in the day-to-day operations or management of [redacted] Apartment Homes (the "Prope11y"), nor does it have any employees. [redacted] Apartment Homes is simply doing business as a name for the owner, Pedcor Investments-2012- CXXXI, L.P. Pedcor Investments-2012 -CXXXI, L.P. is the proper legal owner of [redacted] Apartment Homes and should be a Respondent in this matterRespondent Pedcor Management Corporation is the property manager and duly authorized agent for the owner, and is responsible for the day-to-day management of the Property .ReOne Pedcor Square770 3rd Avenue, S.W.Carmel , IN 46032 (317) 587-0320 (317) 587-1694 fax www.pedcorproperties.net