Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Their respond states that I was sent a notice in October, I received notification in NovemberAt that time I immediately began calling the office as well as the company that handled the carpet replacementThey carpet company informed me that the entire unit was replaced instead of one room that I and MsH [redacted] agreed uponMsH [redacted] stated that the carpet was extremely dirty and I agreedThere wasn't extreme wear and tear, it was in good condition once it's cleaned, these statements aren't accurateShe even went on to state that it should not be this dirty in one year, not torn or worn Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I agree I was angry and got heated, but its ok for your manager and maintenance person to speak to residents they way they did? Im sorry but I have never heard of a business treat customers the way this one hasHow can you prove I was speeding? Does he have a radar gun? This just isnt right at allHe is not the authority around here and Kelly should be ashamed of the way she spoke to meTelling me to call corporate because that is what I am good forOh I forgot to mention the time she came out to measure my lawn with a ruler but I guess we can let that behavior slide too? Im not trying to be the exception, but your maintenance man is not an officer of the lawThanks!? Regards, ***? ***
This letter is n response to complaint ID [redacted] received 12/8/via mailA Move-Out Inspection was completed on with former resident [redacted] on 09/01/At this time it was notated on the Move-Out Inspection form that the second bedroom carpet would need replaced due to damage caused by an unauthorized pet as well as other damage to the unit caused by excessive wear and tearMs [redacted] was allowed to review the form, signed and dated it was provided a copyAs stated on the form, "If additional damages are discovered after the Move-Out Inspection is completed, landlord will notify tenant as to the nature and amounts and tenant will promptly reimburse landlord for said amounts.Upon maintenance completing the make ready of the unit, it was determined that the entire carpet would have to be replaced due to excessive wear and damageSince the carpet was new at Ms [redacted] 's move in date of 08/24/2014, she was charged a prorated amount for the carpet replacementThe Security Deposit Disposition Form along with the Move-Out Inspection form, the carpet charge calculator and a copy of the carpet replacement invoice was mailed to Ms [redacted] , at the forwarding address provided, on 10/08/giving her days to contact the officeNo contact or response was received until 11/19/at which time her account was already with collectionMs [redacted] sent an email disputing the amount charged on 11/23/A response was issued the following day informing her of what was needed in order to take her request into considerationAs of today's date, Ms [redacted] has not provided any proof to supplement her claims.If any further information is needed regarding this complaint, please feel free to contact the Leasing Office at 901-755-2331.Sincerely, Christa H [redacted] Area ManagerPedcor Homes Corporation
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowI'm rejecting the responseUpon exiting the unit the carpet wasn't damaged with the acception of the one bedroom which is a result of a lamp burning the carpet not a pet? Again the carpet was dirty but nothing that cleaning couldn't resolveAfter a tenant moves out the unit is left exposed to children on the property entering to play as well as other acts in which I informed another neighbor of what her kids where doing? Although I had moved I would still come to visit my ? downstairs neighbor and there were children playing in my previous unit? Again the manager and myself agreed that the one bedroom needed to be replaced and nothing else prior to me signing off on itThe repairs were excessive and I'm expected to pay it, it's not fair? I'm willing to pay my just amount but I'm extremely reluctant to pay for unnecessary repairs, again had the carpet been cleaned it would have been suitable for new tenants.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Their respond states that I was sent a notice in October, I received notification in NovemberAt that time I immediately began calling the office as well as the company that handled the carpet replacementThey carpet company informed me that the entire unit was replaced instead of one room that I and MsH [redacted] agreed uponMsH [redacted] stated that the carpet was extremely dirty and I agreedThere wasn't extreme wear and tear, it was in good condition once it's cleaned, these statements aren't accurateShe even went on to state that it should not be this dirty in one year, not torn or worn Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Their respond states that I was sent a notice in October, I received notification in NovemberAt that time I immediately began calling the office as well as the company that handled the carpet replacementThey carpet company informed me that the entire unit was replaced instead of one room that I and MsH [redacted] agreed uponMsH [redacted] stated that the carpet was extremely dirty and I agreedThere wasn't extreme wear and tear, it was in good condition once it's cleaned, these statements aren't accurateShe even went on to state that it should not be this dirty in one year, not torn or worn Regards, [redacted]
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I agree I was angry and got heated, but its ok for your manager and maintenance person to speak to residents they way they did? Im sorry but I have never heard of a business treat customers the way this one hasHow can you prove I was speeding? Does he have a radar gun? This just isnt right at allHe is not the authority around here and Kelly should be ashamed of the way she spoke to meTelling me to call corporate because that is what I am good forOh I forgot to mention the time she came out to measure my lawn with a ruler but I guess we can let that behavior slide too? Im not trying to be the exception, but your maintenance man is not an officer of the lawThanks!? Regards, ***? ***
This letter is n response to complaint ID [redacted] received 12/8/via mailA Move-Out Inspection was completed on with former resident [redacted] on 09/01/At this time it was notated on the Move-Out Inspection form that the second bedroom carpet would need replaced due to damage caused by an unauthorized pet as well as other damage to the unit caused by excessive wear and tearMs [redacted] was allowed to review the form, signed and dated it was provided a copyAs stated on the form, "If additional damages are discovered after the Move-Out Inspection is completed, landlord will notify tenant as to the nature and amounts and tenant will promptly reimburse landlord for said amounts.Upon maintenance completing the make ready of the unit, it was determined that the entire carpet would have to be replaced due to excessive wear and damageSince the carpet was new at Ms [redacted] 's move in date of 08/24/2014, she was charged a prorated amount for the carpet replacementThe Security Deposit Disposition Form along with the Move-Out Inspection form, the carpet charge calculator and a copy of the carpet replacement invoice was mailed to Ms [redacted] , at the forwarding address provided, on 10/08/giving her days to contact the officeNo contact or response was received until 11/19/at which time her account was already with collectionMs [redacted] sent an email disputing the amount charged on 11/23/A response was issued the following day informing her of what was needed in order to take her request into considerationAs of today's date, Ms [redacted] has not provided any proof to supplement her claims.If any further information is needed regarding this complaint, please feel free to contact the Leasing Office at 901-755-2331.Sincerely, Christa H [redacted] Area ManagerPedcor Homes Corporation
Please see attached Business Response?
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear belowI'm rejecting the responseUpon exiting the unit the carpet wasn't damaged with the acception of the one bedroom which is a result of a lamp burning the carpet not a pet? Again the carpet was dirty but nothing that cleaning couldn't resolveAfter a tenant moves out the unit is left exposed to children on the property entering to play as well as other acts in which I informed another neighbor of what her kids where doing? Although I had moved I would still come to visit my ? downstairs neighbor and there were children playing in my previous unit? Again the manager and myself agreed that the one bedroom needed to be replaced and nothing else prior to me signing off on itThe repairs were excessive and I'm expected to pay it, it's not fair? I'm willing to pay my just amount but I'm extremely reluctant to pay for unnecessary repairs, again had the carpet been cleaned it would have been suitable for new tenants.? Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Their respond states that I was sent a notice in October, I received notification in NovemberAt that time I immediately began calling the office as well as the company that handled the carpet replacementThey carpet company informed me that the entire unit was replaced instead of one room that I and MsH [redacted] agreed uponMsH [redacted] stated that the carpet was extremely dirty and I agreedThere wasn't extreme wear and tear, it was in good condition once it's cleaned, these statements aren't accurateShe even went on to state that it should not be this dirty in one year, not torn or worn Regards, [redacted]