Parrs Heating & Air

Dear Sir or Madam, The response from Parr's heating & Air is simply falseMy wife was asked to go into the house to turn the A/C on which she didShe immediately returned outside to the work area after turning on the Thermostat switchThere was insufficient time for the device to start producing cool air inside the house even if the tech had asked her to check if is was blowing cool air; which he did not.We have since been told by several independent HVAC professionals that any responsible HVAC technician would always check for himself that the A/C was working and that the check should be performed about ten minutes after restarting the Heat Pump.The response from Parr's Heating & Cooling is clearly inadequate and we expect compensationRegards, [redacted] ***

Reference: Case # *** To whom it may concern, Our technician responded to the customer’s complaint of having no a/c on the main floor on June 26thThe compressor was not working due to a bad capacitorThe capacitor had blown apartOur technician replaced the capacitor &
turned the unit onThe unit came back on & was working properly. The technician checked line temperatures & refrigerant levels & all were fineThe customer then asked the technician to check the 2nd unitHe agreed & asked her to go in the house to turn the unit onThe technician asked her while she was in the house to make sure the main level was coolingShe did so & told the technician that the unit was in fact coolingThe technician checked over 2nd unit & it was working properlyThey had a conversation about why a capacitor would go bad all the while standing by the unitsBoth units were running properly & checked out to be fine. Customer called back a couple days later & said the unit was not working properlyOur technician set up an appointment to return to the house on July 3rd per customer’s requestThe technician found that the compressor was rattling due to a bad reversing valve & possibly a bad compressor as well. He suggested that the customer replace the compressor & the reversing valveThe customer asked for a price to replace bothOur technician called them back with a price & the customer said she would be in touch.A good service technician doesn’t have to enter a customer’s home to know if the unit is working properlyThe technician can check pressure & temperatures from the outside unit. We also value our customers opinions and when she said the air inside was cooler, our technician believed her. Owner *** ***Parr's Heating & Air LLC

Reference: Case # ***
Helvetica, sans-serif;">To whom it may concern,
Our technician responded to the customer’s complaint of having no a/c on the main floor on June 26thThe compressor was not working due to a bad capacitorThe capacitor had blown apartOur technician replaced the capacitor & turned the unit onThe unit came back on & was working properly. The technician checked line temperatures & refrigerant levels & all were fineThe customer then asked the technician to check the 2nd unitHe agreed & asked her to go in the house to turn the unit onThe technician asked her while she was in the house to make sure the main level was coolingShe did so & told the technician that the unit was in fact coolingThe technician checked over 2nd unit & it was working properlyThey had a conversation about why a capacitor would go bad all the while standing by the unitsBoth units were running properly & checked out to be fine Customer called back a couple days later & said the unit was not working properlyOur technician set up an appointment to return to the house on July 3rd per customer’s requestThe technician found that the compressor was rattling due to a bad reversing valve & possibly a bad compressor as well. He suggested that the customer replace the compressor & the reversing valveThe customer asked for a price to replace bothOur technician called them back with a price & the customer said she would be in touchA good service technician doesn’t have to enter a customer’s home to know if the unit is working properlyThe technician can check pressure & temperatures from the outside unit. We also value our customers opinions and when she said the air inside was cooler, our technician believed her
Owner *** ***
Parr's Heating & Air LLC

Dear Sir or Madam,
The response from Parr's heating & Air is simply false. My wife was asked to go into the house to turn the A/C on which she did. 
She immediately returned outside to the work area after turning on the Thermostat switch. There was insufficient time for the device to start producing cool air inside the house even if the tech had asked her to check if is was blowing cool air; which he did not.
We have since been told by several independent HVAC professionals that any responsible HVAC technician would always check for himself that the A/C was working and that the check should be performed about ten minutes after restarting the Heat Pump.
The response from Parr's Heating & Cooling is clearly inadequate and we expect compensation. 
Regards,
[redacted]

Dear Sir or Madam,
The response from Parr's heating & Air is simply false. My wife was asked to go into the house to turn the A/C on which she did. She immediately returned outside to the work area after turning on the Thermostat switch. There was insufficient time for the device to start producing cool air inside the house even if the tech had asked her to check if is was blowing cool air; which he did not.We have since been told by several independent HVAC professionals that any responsible HVAC technician would always check for himself that the A/C was working and that the check should be performed about ten minutes after restarting the Heat Pump.The response from Parr's Heating & Cooling is clearly inadequate and we expect compensation. Regards,[redacted]

Review: After replacing the capacitor in the heat pump the Parr technician failed to check that the A/C was producing a vent outlet temperature within equipment specifications.

When we returned home the Heap Pump was running but was not producing cool air. We immediately shut down the Heat Pump.

Several days later the technician returned and told us that running the Heat Pump for those eight or none hours resulted in damage to the compressor. He said the damage was caused by a faulty valve.

It is highly likely that the valve was already not functioning when the capacitor was replaced and that the technician would have discovered the problem had he simply confirmed that the Heat Pump was performing within specifications.Desired Settlement: Parrs Heating & Air Llc will pay us for the damage to the compressor estimated to be $1,300.

Business

Response:

Reference: Case # [redacted] To whom it may concern, Our technician responded to the customer’s complaint of having no a/c on the main floor on June 26th. The compressor was not working due to a bad capacitor. The capacitor had blown apart. Our technician replaced the capacitor & turned the unit on. The unit came back on & was working properly. The technician checked line temperatures & refrigerant levels & all were fine. The customer then asked the technician to check the 2nd unit. He agreed & asked her to go in the house to turn the unit on. The technician asked her while she was in the house to make sure the main level was cooling. She did so & told the technician that the unit was in fact cooling. The technician checked over 2nd unit & it was working properly. They had a conversation about why a capacitor would go bad all the while standing by the units. Both units were running properly & checked out to be fine. Customer called back a couple days later & said the unit was not working properly. Our technician set up an appointment to return to the house on July 3rd per customer’s request. The technician found that the compressor was rattling due to a bad reversing valve & possibly a bad compressor as well. He suggested that the customer replace the compressor & the reversing valve. The customer asked for a price to replace both. Our technician called them back with a price & the customer said she would be in touch.A good service technician doesn’t have to enter a customer’s home to know if the unit is working properly. The technician can check pressure & temperatures from the outside unit. We also value our customers opinions and when she said the air inside was cooler, our technician believed her. Owner [redacted]Parr's Heating & Air LLC