spoke to customer and also the techHe was only there for minutes per the customerHer concern was that we did not warranty it and she had another company out previously and they ran line it stayed open for a yearOur tech did get the line openWe went ahead and warrantied the line for monthsShe was happy with thatI told her any problems to call me backShe is satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On December 7, I spoke with [redacted] via phone regarding the matterHe eventually offered me another**% off of the labor or $**I accepted, but still told him I felt it should have been off the entire [redacted] as that is what I had believed I would be receiving from their ad and the rep I spoke to regarding the eventually hour delay in serviceHe said I should have the check by the week of December I spoke with Mr [redacted] again yesterday (12/18) and was told the check was delayed "because of the holidays" and that it was going out in the mail "tomorrow" (12/19) and I should see it next weekHe said if I don't receive it, I should contact him againIf I have to call him again that would be the third time calling him regarding the matter and a total of five times calling Roto-Rooter since I paid for the service on November I don't see how under the circumstances they can describe me as "satisfied" since I have not received anything yet as a result of the calls and my complaint Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] [redacted] from Roto Rooter called my mother to apologize for the technician not explaining Roto Rooter's policies concerning toilet repairs While a cheaper part replacement may be available, the company's policy is to always rebuild or replace the entire toilet While I don't agree with the company's approach to these repairs, I will consider this issue resolved Regards, [redacted] ***
[redacted] *** spoke with customer she said when she had HD put the new heater in they told her the gas was not on is why the heater woould not lightRefunding her money
Customer is getting a copy of their video from other company and we will compare it to ours and get back to herOther company had got back more roots
spoke to customer and also the techHe was only there for minutes per the customerHer concern was that we did not warranty it and she had another company out previously and they ran line it stayed open for a yearOur tech did get the line openWe went ahead and warrantied the line for monthsShe was happy with thatI told her any problems to call me backShe is satisfied
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below On December 7, I spoke with [redacted] via phone regarding the matterHe eventually offered me another**% off of the labor or $**I accepted, but still told him I felt it should have been off the entire [redacted] as that is what I had believed I would be receiving from their ad and the rep I spoke to regarding the eventually hour delay in serviceHe said I should have the check by the week of December I spoke with Mr [redacted] again yesterday (12/18) and was told the check was delayed "because of the holidays" and that it was going out in the mail "tomorrow" (12/19) and I should see it next weekHe said if I don't receive it, I should contact him againIf I have to call him again that would be the third time calling him regarding the matter and a total of five times calling Roto-Rooter since I paid for the service on November I don't see how under the circumstances they can describe me as "satisfied" since I have not received anything yet as a result of the calls and my complaint Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] [redacted] from Roto Rooter called my mother to apologize for the technician not explaining Roto Rooter's policies concerning toilet repairs While a cheaper part replacement may be available, the company's policy is to always rebuild or replace the entire toilet While I don't agree with the company's approach to these repairs, I will consider this issue resolved Regards, [redacted] ***
[redacted] SPOKE TO CUSTOMER AND HER SON, HE EXPLAINED THE PROCESS TO THEM AND APOLOGIZED TO BOTH OF THEM. THEY WERE FINE WHEN HE HUNG UP THE PHONE
[redacted] *** spoke with customer she said when she had HD put the new heater in they told her the gas was not on is why the heater woould not lightRefunding her money