Parsons Brothers Construction, Inc.

In response to the complaint regarding the siding repair, I attached a copy of my documents to provide information to this matter. 1.  7/6/16 - The homeowner's mom called to notify my office for service work at the property located at [redacted].  The work consist of piece of...

siding that was coming off, bubbled siding due to the sheathing and repair a piece of siding that was damaged by the week wacker and told me she had extra siding.  I told her we will come and and fix the siding that was coming off and check the bubbled siding.  She was aware the cracked siding was chargeable.  I told her I would call her back with the cost of the repair damaged by the weed wacker.  Couple days later, I got the price to repair the siding and I left a message.2.  7/14/16 - The mom returned my call and I told her to cost to repair the siding is $225.00.  She said yes, please go ahead and replace the piece of cracked siding along with the other work stated.3.  7/20/16 -  We went to the property and did the work.4.  I called the mom and told her we were at the house and did the service work and repair.  She was grateful and told me she will mail a check on that day and to send her a paid receipt once I received the check.5.  Days went by and then a couple weeks.  I called on 8/25/16 and left a message to confirm payment.  She returned my call and told me she was out of town and will mail the check over the weekend.6.  On 9/1/16 I finally received the payment less the sales tax, which is required by the State of New Jersey.It would be greatly appreciated if the customer will pay the sales tax of $15.75.

Complaint: [redacted]
I am rejecting this response because:Recap of events andthe manner in which this rep chose to proceed by attempting to "bully" the customer:7/6/16-It is agreed that we spoke on this day. I was told that there was a standard charge of $225 to replace a piece of siding. I asked for a discounted price because they would be on site for a home warranty issue and we would be supplying the piece of siding. I was told that she would get back to me, after she spoke with the foreman. No authorization was given, I was waiting for a return call. No further call recieved until 7/13/16,- " JOB WAS DONE" phone logs and messages available upon request.This rep reports she called 7/14/16 with a price of$225 and I gave authorization to proceed but the job was done on 7/13/16. The truth is I called this rep on 7/14/16 to confront her that they completed the job before quoting a discounted price and recieving authorization. This rep chuckled in response and stated " the price is $225.This rep reports the job was completed on 7/20/16. I have the voicemail that the job was completed on 7/13/16.9/2/16 I called this rep in attempts of discussing issue again. This rep responded with "I've been doing this for 30yrs and I know the things homeowners do", Raising voice, Stonewalling by refusing to have office manager/foreman/owner return our call to myself or homeowner, laughed, interrupted, denied the initial request for a discount, and told me how things were going to go and hung up the phone.Message recieved that balance due of $225 be paid by check- Balance due means amount owed and that price means tax included- Check sent to prevent any future problems for my son.
Regards,
[redacted]