Partners In Health Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Since then, I have cancelled my plan and gotten a full refund through my bank I was smooth talked into buying my plan thinking it was health insurance which it surely is not I have cancelled my plan and received a full refund from my bank and NOT FROM PIHC Please do not let these people talk you in to buying their "Health Plan" THey call it a discount medical plan It is NOT HEALTH INSURANCE, which is what I was under the impression I was purchasing [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

I am trying to contact this office with no luck I want to cancel this savings plan because when I took it out they said it was health insuranceI sent my books and cards back certified mail only to have them returned to me in the same envelopeI don't want this savings insurance and don't want them taking any money out of m,y account I would also like to have my money returned to my account

Dear ***, We have reviewed the file on the complaint and also requested a statement from the Marketing Agency, United Health Choice In their statement they deny representing themselves with Partners In Health Care, which they are not authorized to do They also deny playing games with the effective date as stated in the complaint Our finds however notes that there was no verification call made and recorded so it is our determination to side with the complainant and provide a complete refund There was a check mailed 3/19/for the full amount, check number and should arrive within 3-business days Based on all of the notes provided in our enrollment software we do not see any where that there was a lack of communicate with the member or where any shady practice was involved In his statement he mentions we are a discount plan not insurance If there is fault on our behalf it was not following through with this member after transferring him to the marketing organization We have now instituted a policy with all CS reps to make follow up notes in so they are reminded days later to make sure all member's requests are handled immediately Sincerely, [redacted]

Dear ***, This person was enrolled by one of our affiliates and here is there answer to this complaint of which we have on file: "All of our agents state that we are calling from an enrollment center not the national registry of health insurance We explain to our customers the savings that they could obtain by using the medical savings plan such as prescription discounts as well as help with repricing hospital bills thru the mediation department We never tell people that they would have a co payment like the complaint states, we explain that they could save money by using the discount plan This is not insurance as we state on the verification tape which every customer that we enroll has to do Every one of our customers goes thru the verification process and we are very specific about the fact that this is NOT INSURANCE We also state that this is not to replace any major Medical insurance that the customer may have We have already spoke to the customer and have agreed to give them a refund even though they are out of the day period that would qualify them for a full refund The customer is satisfied with the refund Should you need any additional information please do not hesitate to call me Sincerely, [redacted]

[redacted] *** enrolled in the Advantage Health Savings Program on May 30th, and became active on June 23n:1, due to a postdated paymentUpon receiving this complaint we had the enrollment agency contact the member and explain our programAt this point the member agreed to stay on with the Advantage Health Savings Program and withdraw the Revdex.com complaint (refer to system notes) [redacted] President Partners

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I want to thank you again for helping me get my complaint resolvedwith Partners in Health CareIt looks like they have credited mycharge card and I am grateful to you for following through and most ofall for your honesty and tenacity in getting this conflict resolved.Sincerely, [redacted]

This is our response to the complaint filed by [redacted] ***: First, I would like to have proof of where Ms [redacted] found a listing that claimed that Advantage Health "which is listed as being an Aetna product" This is completely a statement, we do have a contract with Aetna for their program named "MY Life Values" which is not insurance nor do we claim that any insured benefits are provided [redacted] the selling rep has been with Health Center for months and we have never had anyone make the claims about his presentation that Ms [redacted] is making I am also positive that [redacted] never told Ms [redacted] that Aetna also provide dental and vision because they don't We do provide for those services but Aetna has nothing to do with it at all In our Recorded Verification we state that this is not insurance that what you are purchasing is called the Advantage Health Discount Program, do you understand that, of which she answered to the positive When she called our office and talked to Veronica, Veronica offered to play the voice recording for her and she refused to listen I am also positive, because we monitor our reps that he never referred to our plan as a policy, because it is not We also split Ms ***'s payments because she couldn't afford everything immediately, which we don't do, but did in trying to help her out I do not see any legitimacy in her complaint but will refund her the $and in the verification it clearly states that the application fee is non-refundable which she agreed to Please advise if this is acceptable [redacted]

Ms***'s refund was processed on June 16th, 2014, at the time the complaint was responded to We issued two different types of refunds, ACH and credit card and the individual that processed Ms ***'s refund processed it as an ACH rather than credit card This has been corrected and the attached scan show that the refund has been made It was an internal error and one that systems have been put in place to insure that it does not happen again We apologize for an inconvenience this may have caused the consumer Sincerely, [redacted]