This customer begged us for service on his dishwasher rack on Friday, the 21st I explained that our calendar was full, but since technicians were in the area, I would have them stop by on their way to their next service call He had called [redacted] to send a part, and they did soThe technicians examined the parts [redacted] sent His dishwasher had a hook and hanger rack assembly The parts [redacted] sent were for a wheel and bearing assembly Our technicians wanted to call [redacted] ’s tech line which only opens Monday morning, and not Saturday Therefore it is impossible for our technician to say Saturday because they could not have spoken with the [redacted] tech line by then (Misstatement #1.) This customer called at least four times over the weekend, and I answered his call every time At no time did I “dodge” his calls, despite his desire to control my scheduling when there was no possibility that techs could return at his requested time When not in the office, calls are forwarded to a cell phone so that we pick up as many calls as possible On Monday he called again and reached one of the technicians who was driving on the highway and explained he was in traffic and could not talk, and we would get back to him(Misstatement #2.) I spoke with the customer twice that day, and one of the technicians returned his rack and attempted to explain the problem with the part sent by [redacted] , but the customer was disinterested and preferred to lodge a complaint He signed for the return, and he was never charged nor offered to pay in any fashionWhen the customer lodged his complaint with you on Tuesday, he already had his rack back, and we had a signed invoice from the customer with his signature
This customer begged us for service on his dishwasher rack on Friday, the 21st. I explained that our calendar was full, but since technicians were in the area, I would have them stop by on their way to their next service call. He had called [redacted] to send a part, and they did...
so. The technicians examined the parts [redacted] sent. His dishwasher had a hook and hanger rack assembly. The parts [redacted] sent were for a wheel and bearing assembly. Our technicians wanted to call [redacted]’s tech line which only opens Monday morning, and not Saturday. Therefore it is impossible for our technician to say Saturday because they could not have spoken with the [redacted] tech line by then. (Misstatement #1.) This customer called at least four times over the weekend, and I answered his call every time. At no time did I “dodge” his calls, despite his desire to control my scheduling when there was no possibility that techs could return at his requested time. When not in the office, calls are forwarded to a cell phone so that we pick up as many calls as possible. On Monday he called again and reached one of the technicians who was driving on the highway and explained he was in traffic and could not talk, and we would get back to him. (Misstatement #2.) I spoke with the customer twice that day, and one of the technicians returned his rack and attempted to explain the problem with the part sent by [redacted], but the customer was disinterested and preferred to lodge a complaint. He signed for the return, and he was never charged nor offered to pay in any fashion. When the customer lodged his complaint with you on Tuesday, he already had his rack back, and we had a signed invoice from the customer with his signature.
This customer begged us for service on his dishwasher rack on Friday, the 21st I explained that our calendar was full, but since technicians were in the area, I would have them stop by on their way to their next service call He had called [redacted] to send a part, and they did soThe technicians examined the parts [redacted] sent His dishwasher had a hook and hanger rack assembly The parts [redacted] sent were for a wheel and bearing assembly Our technicians wanted to call [redacted] ’s tech line which only opens Monday morning, and not Saturday Therefore it is impossible for our technician to say Saturday because they could not have spoken with the [redacted] tech line by then (Misstatement #1.) This customer called at least four times over the weekend, and I answered his call every time At no time did I “dodge” his calls, despite his desire to control my scheduling when there was no possibility that techs could return at his requested time When not in the office, calls are forwarded to a cell phone so that we pick up as many calls as possible On Monday he called again and reached one of the technicians who was driving on the highway and explained he was in traffic and could not talk, and we would get back to him(Misstatement #2.) I spoke with the customer twice that day, and one of the technicians returned his rack and attempted to explain the problem with the part sent by [redacted] , but the customer was disinterested and preferred to lodge a complaint He signed for the return, and he was never charged nor offered to pay in any fashionWhen the customer lodged his complaint with you on Tuesday, he already had his rack back, and we had a signed invoice from the customer with his signature
This customer begged us for service on his dishwasher rack on Friday, the 21st. I explained that our calendar was full, but since technicians were in the area, I would have them stop by on their way to their next service call. He had called [redacted] to send a part, and they did...
so. The technicians examined the parts [redacted] sent. His dishwasher had a hook and hanger rack assembly. The parts [redacted] sent were for a wheel and bearing assembly. Our technicians wanted to call [redacted]’s tech line which only opens Monday morning, and not Saturday. Therefore it is impossible for our technician to say Saturday because they could not have spoken with the [redacted] tech line by then. (Misstatement #1.) This customer called at least four times over the weekend, and I answered his call every time. At no time did I “dodge” his calls, despite his desire to control my scheduling when there was no possibility that techs could return at his requested time. When not in the office, calls are forwarded to a cell phone so that we pick up as many calls as possible. On Monday he called again and reached one of the technicians who was driving on the highway and explained he was in traffic and could not talk, and we would get back to him. (Misstatement #2.) I spoke with the customer twice that day, and one of the technicians returned his rack and attempted to explain the problem with the part sent by [redacted], but the customer was disinterested and preferred to lodge a complaint. He signed for the return, and he was never charged nor offered to pay in any fashion. When the customer lodged his complaint with you on Tuesday, he already had his rack back, and we had a signed invoice from the customer with his signature.