Parts On Net

Bad customer service . Ordered a part and they sent the wrong one. Trying to return the part and get a refund. Ordered a throttle body for a 1989 [redacted] Cavalier on 5/19/15. They said I would have the part in 3 to 5 days. When I didn't receive the part, I called them and spoke to [redacted] and he said that they had 2 on the shelf that were bad and they will look for another one from one of their places that they gets parts from (junk yards) The order number is [redacted]. It took 10 days to get this part only to receive the wrong one. He also said that I had to send him a picture of the part on the car and talk to my mechanic to make sure that it wasn't the right part. My mechanic spoke to him on the phone. Today is June 4th , I called and spoke to [redacted] to have him a shipping label sent to me and that I wanted my money back. He said that he would send me a e-mail and that I would have to print it out in order to return the part. I gave him my mechanics fax number because I can't print from my computer. He also said that he was going to give me a refund for the amount, I paid $95.00 and he said I would get a full refund. He said the person whose name is [redacted], who was not in today 6/4/15, will send it out by fax the next day and that I will also receive a e-mail. I have not received any e-mails from this company at all. He even read my e-mail address back to me and it was correct, he told me to check my spam mail. Nothing, I received nothing. I sent him a e-mail with a picture of the part and asked him to respond back to me when he received it and that was on June 1, no e-mail confirmation back from him. He is very short when you talk to him on the phone and is very quick to want to hang up before you get all your questions asked. I paid this on my bank credit/debit card. There was no part order number in the box with the part and no return address either on the box. The phone number I called is 1-866-997-7278. They kept telling me they would send be a e-mail and I never received them.Desired SettlementMy resolution from this business is to get a full refund and never do online business with them ever againFinal Consumer Response They did give me a full refund of my money and it was the first email I have received from them

charged my card with more without my permission ,never stood behind there word to send shipping labelIn a message dated 12/1/2014 3:17:53 P.M. Eastern Standard [redacted]e, [redacted] writes:Hello this is [redacted] I made a order with you on Nov. 10 and when I got the parts one was in good shape for used and the other was so rusted up that the dust cover was just hangen on it and it was locked up, front spindle assm. 96 Nissan , I called [redacted] and talked to him he wanted photos ,so I sent them to him he said that he would take care of it and send me a return shipping label, that was great but after about a week never heard from him so I called again today and ask where is the shipping label he said that he would have [redacted] to send me one through email, never got it , then I got another order number I knew that I havn't order anything else from him or from your company so I called [redacted] again to asked what is this new order number dealing with , he told me that this was the way the procedure was for his company, I tried to ask him about the shipping label that he was suppose to send me,but he was so rude and wouldn't let me say anything plus he told me this is the only way that this was going to get handle, was for me to buy another one then pay for the shipping I guess for the rusted up on that he sent to me before I can get a refund back, if I even get one back I couldn't find out nothing cause he hung up on me , I hate going to new company that I don't know anything about just because this reason, I got to be treated like this from your company , have you guys forgot who pays you to work there it is your customers. After speaking to there customer support I found out that they already charged me for another order without my permission, now I got two parts I paid for and don't know if I'll get a good one. You don't charge anything to another persons card unless you got there permission that is stealing in my view.Desired SettlementI've tried to work with this company but I was lied too from [redacted] and the company went and charged another purchase to my card without my permission ,so I think that they should refund me all my money for being lied to and for them to think that they can just charge people for there stuff without getting there permission first , and for being so rude and for hanging up on me without trying to work this out.Business Response We have addressed the customers concerns about his order. A return label was sent to the him and the part in question was returned to us. A refund in full has been processed and the credit receipt has been emailed to the customer.

Order a transmission for my daughter van. She ask me if I can help her. [redacted] had triplets and return to work and needed a van fix. Called Dec. 16 and asked where the transmission was and she said check on it. Then said call back, they never did! I called them and they block my call.Asked [redacted] if he got the transmission, No.Desired SettlementReturn my money for not shipping transmission. Apology to my daughter. Lawyers action next.

I ordered a part from Parts on Net and was promised it would delivered in 3-4 days. It took 2 weeks and ended up not even being the part I ordered. Was sent label to return in which I returned the part the same day via mail as directed. Was told the refund would be bank into my account a week later and nothing. It's now 2 weeks and still nothing. I've called numerous times and just get bounced around from person to person. Customer service is extremely rude and will not even let you get a word in. Spoke to [redacted], [redacted] the parts guy, [redacted] in refunds, [redacted] who will put you on hold for 20 minutes until you hang up. This is no small pocket change that I'm waiting for. I feel like its a run around and I will never see that money. If I could press charges for theft, I would do so. Would never recommend this company to a single soul!Product_Or_Service: Exhaust manifoldOrder_Number: [redacted]Desired SettlementI would like my money back. Plus double what shipping is for the hassle of having to take time out of my day to go to the post office to return the item.Business Response The customers credit was processed, he has been refunded his full part price and taxes. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I was told by the manager that part is refundable within 30 days and that shipping cost would also be refunded. I received neither. Completely rude and unprofessional. Final Consumer Response It says they refunded my money and I was not refunded a dime. Was promised by [redacted] that I would get my money for shipping returned as well and that's not included in the refund they say they have. Zero money has been refunded! Final Business Response Please see attachment for proof of customers refund. Once we refunded it is up to the customers bank to release it back to them.[redacted]

I was looking for 06 Dodge charger Transmission Control Module exact match and found it on this web site and paid $100 plus shipping $25 for a total of $125...great deal I thought. The CSR was very nice and Guaranteed me that it is a working unit. When I installed the part it did not work as promised and when I had a scanner read the code it said Transmission Control Module Failure... I called right away but since it was a weekend holiday I had to wait till the following business day on Tuesday. I spoke to the Same CSR who advised me to have the unit re flashed to my vehicle at my additional cost of a hundred dollar. NO Where on it's site does it states I had to re flash the unit to my vehicle and the CSR left me with no recourse but to spend more money after giving me a thirty day money back warranty. The deal I thought I was getting is now costing me twice as much when I could have gotten a better deal had I spent a little more money but not twice as much. Feel LIKE I GOT JACKED!Product_Or_Service: Transmission Control Module Order_Number: [redacted]Desired SettlementI'd like a working Unit that I don't have to spend additional monies on or my money back.

We ordered a steering column from the online site on 2/11/16. After asking for 1 1/2 weeks for a tracking number, we received one. We got the part today, and first of all, it isn't the correct application we requested. Secondly, the hazard button was damaged, and the steering bowl was loose. I spoke to the sales rep in parts named Tim. He asked me to email pictures of the damage, which I did, and they would look for another one. (This was the 3rd column they found). Our customer called and was furious as his truck has been here for 2 weeks awaiting repair. He is coming to get the truck tomorrow, so we have lost the sale.I called Tim at Partsonnet.com back and told him we no longer need him to look for a new one. I would like to ship this one back and get a refund.I just received an email stating they have a 25% restocking fee on cancellations. WHAT? I doubt they are going to "restock" a damaged item. I paid $275, and I expect $275 refunded back.Product_Or_Service: Steering Column 1984 Ford F150Order_Number: [redacted]Desired SettlementI am not paying a 25% cancellation/restocking fee when they shipped the wrong steering column. I expect $275.00 refunded to me upon arrival of the steering column.[redacted]Final Consumer Response We received $225 for the refund of the wrong part they sent. However, they kept the shipping charge of $50 and I had to spend $91 to ship it back so I could get the refund. In short, they still owe me $141.00

The car's unsafe conditions concerned me so I called employee (*) back to inform him about the bad parts. He gave me the run around about everything.I purchase parts from a company called (Parts on Net). I called a talked to employee (*). When payment was made, I received email confirmation and some of the warranty time frames didn't match. I emailed employee (*) and informed him that the documents didn't match what we had previously discussed. ......Things on the documents that did match with the information I was given: the warranty time limit, the year of the car parts didn't match with my car year......Employee (*) said everything would match up ...... When I received the parts everything was in one box but I was charged twice for shipping. I was told that I would be receiving grade A parts that had less than 100,000 miles on them. The parts I received required me to add a spacer in order to get a better quality ride, which I shouldn't have had to do. After installing the parts I received from Parts on Net my car's ride decrease. The car's unsafe conditions concerned me so I called employee (*) back to inform him about the bad parts. He gave me the run around about everything. Employee (*) kept asking for different documents that he needed in order to prove the parts where bad. First he wanted me to send pictures of the parts, which didn't make any since. Then he wanted me to send him professional documentation that proved the parts where bad. I then took the car that same day to be inspected and emailed employee (*) pictures of the parts on the car and a copy of the inspection. After many unanswered calls and a few days, I got a hold of employee (*). Employee (*) informs me that employee (*) is no longer an employee at Parts on net.com. Employee (*) found humor in the situation. He wasn't helpful with coming up with a solution. I was told everything that employee (*) said wasn't true. If I sent the parts back I would have to pay for shipping plus 25% for restocking fees, and if I wanted a full refund I would lose half of the cost of parts. This company should no longer be in business it has bad customer service, bad products, and bad warranties. They don't care about the wellbeing of their customer's and their safety. I would like the company to send me a full refund and a return label so I can send back there bad parts and be completely done with this company. Do to this company sending me bad parts I no long have the old parts to put back on my car. I think the company should compensate me for labor and lost parts. I would not be in this position if the company (parts at net) would have sent quality parts. I would like to come up with a resolution to this problem as quickly as possible. Thanks for your time, Desired SettlementI would like the company to send me a full refund and a return label so I can send back there bad parts and be completely done with this company. Do to this company sending me bad parts I no long have the old parts to put back on my car. I think the company should compensate me for labor and lost parts. I would not be in this position if the company (parts at net) would have sent quality parts. I would like to come up with a resolution to this problem as quickly as possible.

Waiting for refund since Feb.2015. Part was ordered 1-27-15 and returned 2-3-15 with a parts on net RMA form. we followed their instructions by emailing them the tracking #. We have made several calls and spoke to a "[redacted]" each time and we are getting the same story- YES, they have recv'd the part back into their iventory. The person that issue's refund ARE NEVER In and cannot be reached. [redacted] has told us this each time. He also stated that they shipped parts to 100's thousand customers and it is really not a "big deal" that I am issuing this complaint with Revdex.com. I am 80 yrs old and it is a shame that I cannot get my $70 refund with out ALL this fuss. I paid them- I accepted their "restocking fee". I agreed to their terms. Now, they need to stand by their terms.Product_Or_Service: window regulatorOrder_Number: [redacted]Desired SettlementRefund credit back on cc used for paymentBusiness Response After reviewing the customers complaint we found that there was an oversight in accounting and the customer has been refunded $78.75.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)We are glad to have finally had this matter resolved; however, it should not have taken us this long to get a refund and we feel that had not we involved the Revdex.com this matter would still be ongoing. Thank you for helping us.And I DO NOT recomment Parts on Net to ANYONE.

the company told me my part would be delivered on 6/9/16 and was coming from ** after getting paid now it is arriving 6/13 from **My car is in my mechanics shop I am being charged storage while I wait for this part. The woman on the phone when I ordered the part on 6/6 told me it would be shipped the same day and assured me my part would be delivered on 6/9. I paid her on 6/6 for this agreement, now it is a new story. She now claims that was a delivery estimate which is a lie. She told me my part was being delivered from ** and now all of a sudden it is being delivered from **. She lied to me they never had my part in **. there were several other parts brokers that had my part available some priced higher some priced lower and the reason I bought it here was the delivery date due to the cost of storage for my car. They are deceitful and it is unfair to lie to consumers just to get them to shop here. She knew I was in a hurry for this part I asked if she could overnight delivery it and she said due to the weight and size of the part she couldn't do it. I feel I should have been notified the same day or the next day of the change in delivery and the extended time it takes to ship the part and I would of canceled my order and went somewhere else. Instead of notifying me they waited till 6/8 in the afternoon to send me an email with this new updated information.Desired SettlementMy mechanic is charging me $15 a day for tying up the bay in his shop and I feel the shop should reimburse me the 4 days that I am waiting for the part. I would not be paying this extra $60 if she would not have lied to me or if she would have called me and informed me of the change in location and delivery date.

I ordered a rear axle assembly from this company. They were told the exact make, model, and gear ratio of my truck which is a 2001 Chevy Silverado 1500 extended cab. I paid for the part and they sent it out. When I received it they had sent the wrong part. Instead of sending the part I ordered, they sent a rear axle assembly for a Chevy Silverado 1500HD which does not fit my truck. We have repeatedly tried to contact them about this so that we could have them take back the part and give us the money back but they insist that it is our fault when it is not. We had ten days to come to an agreement in order for us to get our money back and after the seventh day they stopped taking or receiving our phone calls. now we are unable to get in touch with anyone. We would like to resolve this matter and have them take back the wrong part they sent us and refund our money.Product_Or_Service: rear axle assembly for Chevy Silverado 1500Desired SettlementWe would like for partsonnet.com to pick up the part and pay for the shipping themselves, as well as refund the money we gave them for the part since it was their mistake. Business Response The customer had ordered this part for a 2001 Chevy Silverado Crew Cab according to the information that was provided to us and the email confirmation that was sent. The axle assembly that was sent to the customer was correct for the application that the part was ordered for. After the customer called and stated the part was incorrect the VIN number was obtained from the customers vehicle and it was found that the part needed to be ordered for an Extended Cab not a Crew Cab, which does carry a different rear axle assembly. A proper replacement is available at an adjusted price (this is a different part and availability is not the same), but the customer would have to arrange shipping of the wrong part since it was ordered incorrectly.

The part I received was not in working order the shop that was going to do the replacement said that it was so bad that he would not install it.On 10-13-2014 I ordered from parts on net a steering column for a 1961 t-bird to replace the one on my car. The cost was $353.33 and was paid by my credit card. The order number is #[redacted].I took it the shop and left it to be installed.A short time later I received a call from the mechanic, and was told that it looked like it had been under. When he turned the shaft it felt and sounded like the upper bearings were going out and the shaft had a lot of play in it and that he would not install it because it was so bad.I call the sales rep. [redacted] and told him the problem and he asked me to send him some pictures, which only showed the rust and corrosion not the bearing or gear linkage. I also gave him the name and phone number of the mechanic so if he had any doubt he could call him. [redacted] told me he would send me a label so I could send it back for a refund because he did not have another one in stock.I found another one in [redacted] and since I hadn't received the label by the time the other column came in I call him back and talked to[redacted] and she said that they use email to send the label. That it was a packet that they sent. She said that she would send it out that evening which was yesterday. I did not receive it so I call them back.[redacted] had not come in yet so he said hold on and gave me back to [redacted]. [redacted] seemed to be in a bad mood and ask me if I wanted another one. I told him that he had told me that they didn't have one before so I ordered one off [redacted]. He said that they would not send me a label on account of rust. I tried to explain that it wasn't just because of rust but he wouldn't listen so I told him that I would file a complaint and he said "go ahead".I will never use parts on net again and want my $353.33 back.Thank you for helping me.[redacted] Desired SettlementI would like my $353.33 back.Business Response The customer has been re-emailed a current [redacted] return label to get the part back to the vendor. The total charge on his account was $270 not the $353.33 as stated Consumer Response [redacted]Document Attached[redacted]In response to the complaint I have been waiting on parts on net to respond to my response that I would except the $270 pay back.I received the shipping label from them.The part was sent back and received on 12/30/2014. Delivered to [redacted]Sign by [redacted] Left at: Front deskI have not heard anything from them since then.[redacted]

They refused to confirm a delivery tracking confirmation email ., Ordered a part on June 26th three days the 27th of June later they couldn't tell whether the part was shipped or not,sent an email to [redacted] requesting a delivery confirmation email so I could track the shipment, got no response. Called Mr. [redacted] at [redacted] left a message if I didn't get a response back by 5pm CT I was going to refuse the delivery of the part if it ever showed up. July 7th came and the part was refused , I've called and asked for a refund and they keep giving me the runaround saying they have to make sure the part was received and then get back to me, I've sent another email on the 9th and still no response ,and here it is the 18th and still no reply. I will be going to my Bank to chargeback the transaction .Desired SettlementI will never deal with this Company ever again.\ I want a full refund for such inept customer service . Business Response The customer in this case has been refunded on 7/31/2014. We continually apologized to customer for delay in getting a tracking number for him but the warehouse the part was coming out of could not access their shipping information for a day. We were in contact with the customer after he complained to us about not getting a tracking number but we finally had to stop after receiving several vulgar emails sent to his sales representative. Once the part was received back, the customer was refunded in a timely manner. [redacted]Parts on Net

Refused to refund 100% on a incorrect part shipped in error they want a 25% restocking fee for there mistake.order shipped on Apr 24 order#[redacted] received on Apr 27 incorrect part called [redacted] at 7758865300 on the 28th to return the part for credit also sent E-mail with pictures of the correct part. Parts for 1999 [redacted] 2500 ABS control module I was informed that they would not give me 100% credit for their mistake.Only 75% less shipping and handling plus the return freight or they would replace with the correct part. I have waited a week already it would take another 10 days minimum to receive the replacement and from some of the complaints I might not receive it at all. I need to use my vehicle payment amount $267.00 Paid by credit cardDesired SettlementA full refund for their mistake applied to my credit cardBusiness Response After confirming with the customer that an incorrect part was sent he was sent a return label to get the part back to our vendor. The customer did use the prepaid return label and when the part was received back to us his cancellation/restock fee was waived and he was refunded his full part price.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)No I do not except their solution. It is true they refunded to me 100% for the incorrect part. clearly their error, but they did not refund me their shipping and handling or the tax they added to the part. The amount of $42.10 is to small to pursue through small claims court. Very dis-satisfied with partsonnet solution.Add this to the other 19 identical complaints.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)My truck was down for three weeks because of their incompetents. I expected a complete 100% refund. Also it is illegal for them to tax on returned merchandise.I expect a full refund of $267.10 minus $225.00 equals $42.10. But what can you expect from a dishonest fly by night company. Final Business Response The customer in this complaint has also been refunded the tax charged to the order. As per the warranty terms and conditions shipping and handling is the only thing not refundable. The customer has all of his part price and taxes back.

On 5-5-2015 I ordered a steering column, told [redacted] needed a floor shift steering column and on 5-11-2015 received a 3 speed on the column steering column when husband showed me and told me about it I called right away to get this resolved. [redacted] said she would see if she could locate another one and send me out a return shipping label. Did not receive anything so called on 5-13 was told waiting on call back. On 5-14 left a message with customer service and no call back. On 5-18 tried 4 times left message about what was calling about and said if no return I would call the Revdex.com later in day called again and got a [redacted] she said [redacted] has been out of the office and put me on hold, came back on said she and her supervisor would work on this. 5-20 called [redacted] sent out return label and said once received would sent out another one. 5-21 dropped off at [redacted] pickup was received on 5-26 in [redacted]. 5-26 also talked with [redacted] said nothing available so will issue refund after it was received back (refund of part only) and would receive email about it. If not correct amount I needed to call accounting. 6-4 called to see where refund is and he said he would forward to accounting once they get paperwork back would issue refund on item only I told him I wanted a full refund being I had been dealing with them since May 5th and he said they only refund the item. I said I wanted to talk to someone over him or I would call the Revdex.com and he said "CALL THE Revdex.com" and hung up on me.Product_Or_Service: Floor Shift Steering ColumnOrder_Number: [redacted]Desired SettlementI would like a full refund of the part and shipping being they sent the wrong part in the first place.Steering Column $225.ooShipping $ 45.00Total $270.00Final Consumer Response Didn't hear anything from PartsOnNet so on 6/24/2015 I contacted them and was given a full refund of the part and the shipping. It was credited back on my credit card on 6/24/2015. Thank you so much for your help. Without you being involved I probably still would not have a refund. I will not be using them for parts ever again and will not recommend them to anyone.Thank you again.

I ordered a part for my car, sent them a picture so they could make sure it would match. They shipped the part and it is wrong. I called them as soon as it came in to tell them it was wrong. They admitted that they pulled the incorrect part and that they would give me an RMA to get the part returned and as soon as the part was on its way back to them they would reship the correct part. That was 4/15/15 when this call was made. I had not received the RMA as of Friday 4/17/15 so I called them again. They said they would have me an RMA by 3:30 their time, 6:30 my time zone. I waited till 6:30, no e-mail came. I called them back, they are closed. I waited till Monday when they opened and called them again. Explaining that I don't appreciate being lied to about this situation and I needed to speak to a manager. I was told I would just have to wait till Steve came in, he is the only one that can help me. I tried to explain to Tim in customer service that they shipped the wrong part, not my error and that I needed someone to help me. They had already taken the money from my account but they would not try to help. I told him that I needed to speak to a manager and he said no. I tried to tell him that the customer service industry cannot lie to people and belittle them by talking in a disrespectful manner to the customer and he hung up on me. I called back and spoke to Lee. He tried to help me but also said I would have to wait on Steve and them told me I would have to pay to reship the part back to them, which is not what their on line service says. It states that if it is their mistake they will pay for return shipping. No one here has taken any steps in helping get this situation handled. They are not helpful and they are very rude and they will not stand behind what they say. They have lied from the beginning. We sent them a picture to make sure it matched and they said it was the correct part.Product_Or_Service: 73 Ford Ranchero Speedometer ClusterOrder_Number: [redacted]Desired SettlementI would like my part overnighted and for it to be correct. I would also like a partial refund because I have had to jump through all kinds of hoops to get a part returned that was their error in shipping and have had to wait another week just to get an RMA, which I still have not received.Business Response A return label for the first part that was shipped to the customer was issued and the customer returned the first incorrect part. We then shipped her out a replacement which according to our interchange would work for their vehicle but for some reason it did not. We then issued a return label for the second part which is now on its way back and the customer will be refunded once the part is received Consumer Response THIS COMPLAINT HAS NOT BEEN FIXED. I HAVE RETURNED THE CLUSTER THE SECOND TIME AND I HAVE NOT RECEIVED A REFUND FOR THE PRODUCT. I HAVE SENT 2 EMAILS AND CALLED SEVERAL TIMES AND NO ONE HAS CALLED ME IN REFERENCE TO WHEN I CAN GET MY REFUND.

After a lengthy conversation regarding the need I had for DISK brake spindles for a conve; still sent wrong part; no answer or return call/emailOn 12-5-2013, I had been searching the web for disc brake spindles for a 1969 truck I am restoring, and converting from 4 whl drum in the process. Later that day, I recvd a call from [redacted] at partsonnet.com. She asked what I had been looking for, and said they can get pretty much anything regardless of its scarcity, etc. Matter of fact, specifically pointed out the harder to find, the better. I told her I needed 1969 right and left front spindles for DISK brakes... she questioned why I needed these, as I was explicit in pointing out they had to be DISK spindles, as I already had a set of DRUM ones. She verified this multiple times, and assured me they would be right . I paid $180 for the parts and $35 shipping for a grand total of $215 on order number [redacted]. Numerous times she stated their rock solid return policy for parts that are not in acceptable condition, defective, INCORRECT, etc. So I went along with it. Just like I had suspected, the parts came in a ridiculous box that was so pathetically wrapped it was embarassing; two DRUM brake spindles! Aside from being disappointed, I was confident [redacted] would take care of me like she had described during the purchase. However, after numerous calls and 4 emails, still no reply. the spindles I received are worth approx $15-20 each, a far cry from the $215 I got hosed for by partsonnet.com. I will never in my life do any business with these deadbeats! they are degenerates that hide behind the anonymity of the internet/phone. If anyone is even considering doing business with these parasites -- DONT!! You will end up poorer/angrier as a result!Desired SettlementI just simply want my $215 back!!! They stated in their confirmation email, that they pay for return shipping if the item was ordered incorrectly. I'll send back immediately, but I cannot get in touch with them. They mysteriously quit answering the phone right after I got the parts Business Response The customers complaint in this case is that he received parts that were incorrect for what he ordered. The customer was sent an email confirmation for his order and it does not state disc brake style spindle. With that being beside the point the customer may have tried to contact his outside sales representative but never contacted us at [redacted] or at [redacted] (both of which go directly to our main office)for a resolution to the situation. Even though this is out our warranty period of 30 days the customer can contact us at the above email or phone number and a customer care representative can help resolve this issue. All returns would come under the guidelines of our Warranty Terms and Conditions posted on our website Partsonnet.comThank you,[redacted]NMS/Parts On Net Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Thanks [redacted]... for a pointless response... must have forgot the apology for not getting emails/calls returned. I knew the customer service general email/phone number, and he is right-on; the invoice did not say "disc" brake on it. This was immediately brought up with the rep that processed the order. Hence the reason I tried to contact HER instead of the general customer service line! I was "rest assured" by her disc spindles were ordered. She referenced a line on the invoice description of the parts stating "suspension style" as the indicator for disc type spindles. Although it didn't make sense to me, I trusted she was trained to perform the task of ordering, and I took her word for it. That is where I went wrong. It is unlikely I'll bother trying to contact customer service, as it clearly states: 10 days return shipping paid, and 30 days for any return/warranty. By the time I received the items, and tried numerous times to contact the rep that I dealt with by email and phone, the 30 days was pretty much gone by. If [redacted] intended to actually rectify this he would have stated this in his response. I've wasted enough of my time on this - $250 has been surpassed. My main motivation is to inform another potential customer as to the risk associated. A $250 lesson stings! I did briefly research the company, but didn't find anything detailing either way the nature of which they conduct business. I was actually contacted by them on my cell phone after quickly searching the net for these disc spindles, so I was initially a little skeptical from that. Should have trusted my instinct. It is also worth noting, after a few extra minutes of research I found out the same spindles are used for multiple applications. Upon searching [redacted] using a different search phrase, I located the correct spindles. They were shipped used (same as the previous ordered in error). Unlike the previous, these came with all the hardware that corresponds, and for $50 /pair! Items were non-tax (out of state on [redacted]), and shipped free as well! Moral of the story: if you can't see it in plain text (as on [redacted])- don't trust their reps! I order a substantial amount of automotive and industrial equipment parts from both local stores and national online companies. I often look for reviews when dealing with a new company. Revdex.com is a great resource, and is extremely accurate as representation of what a consumer can expect from the company, should any issues arise. Just read the complaint history. Accordingly, when I have a positive or negative experience with a company I couldn't find reviews about, I make an effort to document it for the next person. It pales in comparison to the guerrilla marketing tactics of online companies today, but if it helps a few the purpose is served. It is such a relief when a customer has an issue and the company responds immediately/quickly, and is helpful instantly offering viable options for resolution. I concentrate on patronizing these types of businesses. Similarly, when a company response is [redacted]'s vague/non-resolution - lacking decisive action all together and instead passing the buck to the customer service personnel, I could care less to waste any more time chasing the carrot. Stating "we'll return the spindles - call for return shipping", or also stating "its outside of our policy guidelines" is the response from a company with intentions to find amicable resolution... I thought the purpose of this was to get RESOLUTION, not a contact number/email for customer service... If [redacted] cant make those types of decisions, the issue should have been forwarded to someone that can. [redacted] couldn't even go so far as to notate the account regarding what has transpired, so I don't have to spend an hour trying to inform a new person in the scenario as to the details. This whole issue completely is void of any customer service. More accurate, would be customer dis-service. To be crystal clear, I Do NOT accept the response from the company; which is an invite to call and waste more of my time on hold or explaining the situation over and over, all of which, so I can maybe get a partial refund on a part they assured me I would not be shipped. Business Response We have offered a solution for the customer to obtain his refund, but apparently on the customers end there is no way to solve this complaint. The offer is still out there for resolution but he needs to contact us for proper return instructions and RMA forms.

Sold faulty part, have been trying to get another part from them on warranty, they do not call back or answer e-mail request.All I have request was for them to sent me another part but they keep giving me the run around and keep changing stories. Last week 04/12/2015 was told that the part was being shipped and that I should expect it by 04/22/2015 and they would e-mail me a tracking number and possibly a parts return slip which I never received so I called 04/22/2015 and asked what was going on know they say that I need to send the old part back before they will ship another part. OK but how am I suppose to know this if they never call me back or e-mail me any information and they keep changing stories when I call them. As of today I have called them at least seven times and e-mailed them three times, and still have no working instrument cluster. Desired SettlementWould like a refund at this time since they might send me another cluster that does not work. [redacted]'s have a common problem with the cluster.Business Response The customer was sent a return label for the return of the bad part. The customer did return it and it got back to the warehouse this week. The credit is being processed and the customer will be credited.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)They said that they would refund me 75% of the price I paid they have a 25% restocking fee.

I purchased a part for my car a month ago online from parts on net.the part didn't fit,I've been trying to return the part.the salesperson ([redacted] Ext[redacted]) keeps telling me he'll send me A return address so I can send the part back.I've called and asked over 5 times,I keep getting the run around.I need a refund immediatelyOrder_Number: [redacted]Desired SettlementSend me via email return mailing address so I can send part back and receive my refundFinal Consumer Response I received a refund.issue resolved thank you