Here's not from the resolved complaint:## Parts-People Comments ## customer my keep the screen, please hold RMA~ [redacted] ~ 01/05/06:24PM-------------------------------------customer called back again today and seemed upset because he received a part that's not workingI informed him that we have no problem sending out a replacement OR send a return label for the screen and issue a full refundHe said he would call back and hung upI think he doesn't want to have to take his laptop apart againwhen he calls back if he still doesn't want a replacement screen or to send back the first one for a refund we may offer to have him send the laptop to us so we can do the repair for him~ [redacted] ~ 01/06/01:26PM-------------------------------------rma has not shipped yet, at shipping dept, untested~***~ 01/06/04:08PM-------------------------------------We built a FHD screen to send to the customertesting and shipping today.~ [redacted] ~ 01/12/03:14PM
[redacted] was declined times (due to incorrect billing address) while trying to purchase a part from our websiteWhat Mr [redacted] did not know is that when a customer is declined, the charge will show up on the customers bank statement, but will then will not be charged once the credit card processor settles for the dayWe have explained this to Mr [redacted] and he is now happy.Attached is notes from his order of our correspondence.Thanks,***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** 1st off I never hung up on any so that was a lie2nd No one ever offered a free installment 3rd They sent me a new screen but the box they sent the first one in had foam cushion around entire screen preventing any movement the 2nd one only has bubble wrap around screen leaving inch of slide movement so im concerned about it working.4th They never told me I could keep the screen .I will get screen installed in next to days and let yall no if it works right Thanks
[redacted] was declined 3 times (due to incorrect billing address) while trying to purchase a part from our website. What Mr [redacted] did not know is that when a customer is declined, the charge will show up on the customers bank statement, but will then will not be charged once the credit card...
processor settles for the day. We have explained this to Mr [redacted] and he is now happy.Attached is notes from his order of our correspondence.Thanks,[redacted]
Here's not from the resolved complaint:## Parts-People Comments ## customer my keep the screen, please hold RMA~[redacted]~ 01/05/15 06:24PM-------------------------------------customer called back again today and seemed upset because he received a part that's not working. I...
informed him that we have no problem sending out a replacement OR send a return label for the screen and issue a full refund. He said he would call back and hung up. I think he doesn't want to have to take his laptop apart again. when he calls back if he still doesn't want a replacement screen or to send back the first one for a refund we may offer to have him send the laptop to us so we can do the repair for him. ~[redacted]~ 01/06/15 01:26PM-------------------------------------rma has not shipped yet, at shipping dept, untested~[redacted]~ 01/06/15 04:08PM-------------------------------------We built a FHD screen to send to the customer. testing and shipping today.~[redacted]~ 01/12/15 03:14PM
Here's not from the resolved complaint:## Parts-People Comments ## customer my keep the screen, please hold RMA~ [redacted] ~ 01/05/06:24PM-------------------------------------customer called back again today and seemed upset because he received a part that's not workingI informed him that we have no problem sending out a replacement OR send a return label for the screen and issue a full refundHe said he would call back and hung upI think he doesn't want to have to take his laptop apart againwhen he calls back if he still doesn't want a replacement screen or to send back the first one for a refund we may offer to have him send the laptop to us so we can do the repair for him~ [redacted] ~ 01/06/01:26PM-------------------------------------rma has not shipped yet, at shipping dept, untested~***~ 01/06/04:08PM-------------------------------------We built a FHD screen to send to the customertesting and shipping today.~ [redacted] ~ 01/12/03:14PM
[redacted] was declined times (due to incorrect billing address) while trying to purchase a part from our websiteWhat Mr [redacted] did not know is that when a customer is declined, the charge will show up on the customers bank statement, but will then will not be charged once the credit card processor settles for the dayWe have explained this to Mr [redacted] and he is now happy.Attached is notes from his order of our correspondence.Thanks,***
Complaint: ***
I am rejecting this response because:
Regards,
*** *** 1st off I never hung up on any so that was a lie2nd No one ever offered a free installment 3rd They sent me a new screen but the box they sent the first one in had foam cushion around entire screen preventing any movement the 2nd one only has bubble wrap around screen leaving inch of slide movement so im concerned about it working.4th They never told me I could keep the screen .I will get screen installed in next to days and let yall no if it works right Thanks
[redacted] was declined 3 times (due to incorrect billing address) while trying to purchase a part from our website. What Mr [redacted] did not know is that when a customer is declined, the charge will show up on the customers bank statement, but will then will not be charged once the credit card...
processor settles for the day. We have explained this to Mr [redacted] and he is now happy.Attached is notes from his order of our correspondence.Thanks,[redacted]
Here's not from the resolved complaint:## Parts-People Comments ## customer my keep the screen, please hold RMA~[redacted]~ 01/05/15 06:24PM-------------------------------------customer called back again today and seemed upset because he received a part that's not working. I...
informed him that we have no problem sending out a replacement OR send a return label for the screen and issue a full refund. He said he would call back and hung up. I think he doesn't want to have to take his laptop apart again. when he calls back if he still doesn't want a replacement screen or to send back the first one for a refund we may offer to have him send the laptop to us so we can do the repair for him. ~[redacted]~ 01/06/15 01:26PM-------------------------------------rma has not shipped yet, at shipping dept, untested~[redacted]~ 01/06/15 04:08PM-------------------------------------We built a FHD screen to send to the customer. testing and shipping today.~[redacted]~ 01/12/15 03:14PM