Parts.com

A refund of $has been issued on this item$for the part and $shippingWe do apologize for any inconvenience with this matterIt seems the item was lost during the shipping process on the order dated 1/20/Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Response to claim # [redacted] In the interest of maintaining positive consumer relations Parts.com did provide the customer with a Full Refund for this order on 12/21/ Notification of issues concerning freight deliveries must be made at the time of delivery Parts.com was notified of damage to the delivery days after delivery was made, which was outside of the agreed to Terms and Conditions of this saleNotification was given to Parts.com concerning the issue of a dented car hood on 11/9/UPS Freight delivery of this item was made on 11/4/Parts.com Website Listed PolicyShipping Policy and RatesFor all non-freight shipments (such as Fed-ex, USPS or UPS shipments), please inspect the contents of your order for defects or damages within hours following postage carrier delivery confirmationYou MUST notify Parts.com® within hours of delivery regarding any defects or damages to the contents of your orderIf you are present at the time of delivery, any damages should be noted with the postage carrier and reflected on your copy of the delivery receipt.For all freight shipments (truck-line shipments such as Gator, AAA Cooper, etc), customer must be presentFreight shipments must be inspected at the time of delivery and any damages MUST be noted on the delivery carrier’s delivery receiptIf there is no damage noted on the receipt, no credit can be issuedA UPS Freight damage claim number [redacted] was also filed on this issueThe claim was declined by UPS for the following reasonsAn appointment was made by the receiverThe item was signed for and it is noted that it was in good condition by the receiverAll customers who make a purchase on Parts.com must check a box that they agree to the following terms and conditionsI have read and understand these Shipping Terms and Conditions.I have read and agree to the Returns Terms and Conditions of this site.Shipping Terms and ConditionsTHESE TERMS AND CONDITIONS OF USE (THE "TERMS") SET FORTH THE TERMS ON WHICH PARTS.COM® ("THE COMPANY," "WE," "OUR" OR "US") PROVIDES YOU ACCESS TO THIS WEB SITE ("PARTS.COM") AND OUR SERVICESREAD THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITEBY USING OR ACCESSING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE ("AGREEMENT"), AND THAT YOU ACCEPT AND WILL BE BOUND BY THE AGREEMENTIF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR OTHERWISE USE PARTS.COMShipping Policy and RatesFor all non-freight shipments (such as Fed-ex, USPS or UPS shipments), please inspect the contents of your order for defects or damages within hours following postage carrier delivery confirmationYou MUST notify Parts.com® within hours of delivery regarding any defects or damages to the contents of your orderIf you are present at the time of delivery, any damages should be noted with the postage carrier and reflected on your copy of the delivery receipt.For all freight shipments (truck-line shipments such as Gator, AAA Cooper, etc), customer must be presentFreight shipments must be inspected at the time of delivery and any damages MUST be noted on the delivery carrier’s delivery receiptIf there is no damage noted on the receipt, no credit can be issuedIn the interest of settling this matter and maintaining positive consumer relations, we provided a full refund and allowed the customer to keep the product at no chargeWe were thanked by the customer for our efforts on 12/28/ Thank you,Parts.com Customer Service

I purchased some car parts for my car on March 16th and when they originally arrived at my home on March 24th they were damaged I returned the damaged parts and received new undamaged parts on July 19th After completing the fix for my car I did not use the parts that I had ordered from this company I started a return through their website on July 30th to get my money back and I was instructed to send them back to them I sent the parts UPS on August 1st and paid the $shipping and handling fees They received the parts on August 6th A few weeks later and after trying to contact them multiple times to find out the status of the return they finally told me that I could not return them and that the parts were being sent back to me because they were past the day return policy On their website it states "Returns must be made within days of receipt of delivery" I received the undamaged parts on July 19th and returned them on August 6th My return was well within the days of receipt of delivery but they refuse to refund me
To top it all off I received the parts I tried to return today and AGAIN they were damaged
Communication with this company is nearly non-existent I tried messaging them through their website and through an email, and rarely get a response back I tried calling them, and was sent to a voicemail and never received a call back
Never will I buy from this parts company again

Response to claim #[redacted]. In the interest of maintaining positive consumer relations Parts.com did provide the customer with a Full Refund for this order on 12/21/201. Background:Notification of issues concerning freight deliveries must be made at the time of delivery....

Parts.com was notified of damage to the delivery 5 days after delivery was made, which was outside of the agreed to Terms and Conditions of this sale. Notification was given to Parts.com concerning the issue of a dented car hood on 11/9/2015 UPS Freight delivery of this item was made on 11/4/2015. 1. Parts.com Website Listed PolicyShipping Policy and RatesFor all non-freight shipments (such as Fed-ex, USPS or UPS shipments), please inspect the contents of your order for defects or damages within 48 hours following postage carrier delivery confirmation. You MUST notify Parts.com® within 48 hours of delivery regarding any defects or damages to the contents of your order. If you are present at the time of delivery, any damages should be noted with the postage carrier and reflected on your copy of the delivery receipt.For all freight shipments (truck-line shipments such as Gator, AAA Cooper, etc), customer must be present. Freight shipments must be inspected at the time of delivery and any damages MUST be noted on the delivery carrier’s delivery receipt. If there is no damage noted on the receipt, no credit can be issued.2. A UPS Freight damage claim number [redacted] was also filed on this issue. The claim was declined by UPS for the following reasons. An appointment was made by the receiver. The item was signed for and it is noted that it was in good condition by the receiver. All customers who make a purchase on Parts.com must check a box that they agree to the following terms and conditionsI have read and understand these Shipping Terms and Conditions.I have read and agree to the Returns Terms and Conditions of this site.Shipping Terms and ConditionsTHESE TERMS AND CONDITIONS OF USE (THE "TERMS") SET FORTH THE TERMS ON WHICH PARTS.COM® ("THE COMPANY," "WE," "OUR" OR "US") PROVIDES YOU ACCESS TO THIS WEB SITE ("PARTS.COM") AND OUR SERVICES. READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE. BY USING OR ACCESSING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE ("AGREEMENT"), AND THAT YOU ACCEPT AND WILL BE BOUND BY THE AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR OTHERWISE USE PARTS.COM.1. Shipping Policy and RatesFor all non-freight shipments (such as Fed-ex, USPS or UPS shipments), please inspect the contents of your order for defects or damages within 48 hours following postage carrier delivery confirmation. You MUST notify Parts.com® within 48 hours of delivery regarding any defects or damages to the contents of your order. If you are present at the time of delivery, any damages should be noted with the postage carrier and reflected on your copy of the delivery receipt.For all freight shipments (truck-line shipments such as Gator, AAA Cooper, etc), customer must be present. Freight shipments must be inspected at the time of delivery and any damages MUST be noted on the delivery carrier’s delivery receipt. If there is no damage noted on the receipt, no credit can be issued. In the interest of settling this matter and maintaining positive consumer relations, we provided a full refund and allowed the customer to keep the product at no charge. We were thanked by the customer for our efforts on 12/28/15.   Thank you,Parts.com Customer Service

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

A refund of $14.99 has been issued on this item. $4.00 for the part and $10.99 shipping. We do apologize for any inconvenience with this matter. It seems the item was lost during the shipping process on the order dated 1/20/17. Thank you.