partsonlineusa.com

Revdex.com: I have reviewed the response made by the business, and find that this resolution of refunding money is satisfactory to meHowever, in no way would I ever use cussing or profanity I am a SCHOOL TEACHER!!! This is a complete and utter lie on the part of the business clearly demonstrating the links they will go through to rob customers They had and have my order number and credit card but never bothered to process a refund or offer to process a refund They blatantly called me a liar and said that I had damaged the part by disassembling it and they would not refund or replaceIf they had offered a refund, why wouldn't I have taken itWhen I asked the receptionist to speak to a manager I was sent to another parts person,(which I later learned from the Sales Manager was not the General Manager) The parts person told me he was the General Manager and his name was William The Sales manager told me who he was and his name is "Bill" This person is the one with a foul mouth who encouraged me to report the business to the Revdex.com.Based on these horrendous business practices, I do not want to talk to this organization, how do we orchestrate getting my refund? Can they send a check to the address on our order so we don't have to speak to them? Regards, [redacted]

[redacted] F [redacted] [redacted] [redacted] We tried multiple times to tell you we just needed your card number so we could return the partYou began calling the receptionist a "***" for no reason (which by the way she had to leave for the day because she was so insulted that you would verbal assault her)The second time you called in you called the manager a [redacted] and you were screaming so loud nobody in our office could understand youThe third time you called in you called the receptionist (who by the just answers calls) a [redacted] and a ***We will had every intention of returning your money to you but you have been so out of control the last few times you have contacted us that you won't let us explain all we need is your card number to refund you the full amountWe ask you contact us again but please do NOT use the "C" or "N" word or call anyone names who have no control of the situationWe have been in business for 39+ years and never have came across someone like you

*** because of the way to screamed at people and used multiple fowl words we will not process a request for your money backYou verbally assaulted a year old women who answers the phone and doesn't control refunds or anything other directing phone callsWe do not need the verbal abuseWe certainly hope as a school teacher you don't use any of the offense language in front of your students.Thank you for your review,partsonlineusa.com

Complaint: ***
I am rejecting this response because: They are lieingI would like to hear the recording of the the phone call in which I supposedly use such horrible wordsSecond of all the young lady that answered the phone was not years old and their sales manager who I spoke to after that can attest to that fact because he told me so I complete and utterly rejected this businesses responseThey are stealing and scamming money from peopleI'm sure I'm not the only one they have done this toThis business needs to be investigated for a scamAlso the person responding to these complaints is not the owner or the general office manager it is most likely the people themselves who caused the problem in the parts departmentI was never able to speak to a manager directly they kept handing me off to people and giving me different namesFor instance the parts service person named Bill told me his name was William and he was the general general manager of the dealershipWhich is obviously a liePlease investigate further
Regards,
*** ***

[redacted] F[redacted]   [redacted]   [redacted] We tried multiple times to tell you we just needed your card number so we could return the part. You began calling the receptionist a "[redacted]" for no reason (which by the way she had to leave for the day...

because she was so insulted that you would verbal assault her). The second time you called in you called the manager a [redacted] and you were screaming so loud nobody in our office could understand you. The third time you called in you called the receptionist (who by the just answers calls) a [redacted] and a [redacted]. We will had every intention of returning your money to you but you have been so out of control the last few times you have contacted us that you won't let us explain all we need is your card number to refund you the full amount. We ask you contact us again but please do NOT use the "C" or "N" word or call anyone names who have no control of the situation. We have been in business for 39+ years and never have came across someone like you.

Revdex.com:
I have reviewed the response made by the business, and find that this resolution of refunding money is satisfactory to me. However, in no way would I ever use cussing or profanity.  I am a SCHOOL TEACHER!!! This is a complete and utter lie on the part of the business clearly demonstrating the links they will go through to rob customers.  They had and have my order number and credit card but never bothered to process a refund or offer to process a refund.  They blatantly called me a liar and said that I had damaged the part by disassembling it and they would not refund or replace. If they had offered a refund, why wouldn't I have taken it. When I asked the receptionist to speak to a manager I was sent to another parts person,(which I later learned from the Sales Manager was not the General Manager).  The parts person told me he was the General Manager and his name was William.  The Sales manager told me who he was and his name is "Bill".  This person is the one with a foul mouth who encouraged me to report the business to the Revdex.com.Based on these horrendous business practices,  I do not want to talk to this organization, how do we orchestrate getting my refund?  Can they send a check to the address on our order so we don't have to speak to them?
Regards,
[redacted]