Party Bus and Limousine Service Houston

We told the client that we would review the case and get back with him within business daysThe complaint with the Revdex.com was made within dayThe client does not understand we need to do an investigationIn the meantime< we have waived the $balance owed in good faith

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID 12545229, and have determined that this proposed action would not resolve my complaint
The business keeps deflecting the attention away from the fact that the vehicle they sent to me was in HORRIBLE condition as stated in the original complaint. The product provided was unacceptable! We scheduled them to drive a newly married couple from the church to the reception and the experience was so bad the bride was nearly in tears.As for the $balance, the business claims I kept the driver waiting for an extended period. The fact is, as stated before, the car was scheduled for one hour from 2:45pm to 3:45pm. The driver was there on time yet the bridal party was not able to leave until 3:30pm due to after-wedding pictures. They arrived to the reception at 3:45pm...ON TIME. I scheduled the driver for one hour and it does NOT matter if he waited for minutes or minutes, we still only used the service for the agreed upon one hour. I OWE NOTHING! So to try and sound like the business is doing me a favor is ridiculous. It is a pure attempt to deflect from the nature of the original complaint
Regards,Chris Carbone