Party Time

I am rejecting this response because: I can be rude, when pushed to that!! As I clearly felt I wasYes I was blaming them for a deer hitting my car?? The idea that [redacted] master collision actually believes I "want" a Applebee's gift card is laughable and shows the lack of effort and amount of thinking they useClearly I was not actually suggesting that!!!! As for days on the quote? That's another lieMy wife was told (not promised granted) "a week" when she asked "like Monday-Friday or Monday-Monday" she of course was given the run around but told most likely Monday-Fridaythe time frame is not what even bothered us, the fact that every day was contradicting story's and different parts etcwas our issueI asked to pick up my vehicle and was told it was torn aparthour later (after accepting the rental) was told it's finished and waiting for one part on Monday...things of this nature happening every time I called, that was the frustrating partYes I called and was not the most happy person but that's the outcome of bad communication I guessgetting hung up on was no accidentBelieve meLike I've stated with mr [redacted] I do have all emails and phone conversations recorded (as do they) contact me for that information and we can sort through it as you see applicable As for the handprints and substance on the dashboards etcthey stated that's not true? I have pics and [redacted] BAt [redacted] master collision can vouch for that (since he's the one who cleaned some of it off after my wife went back in and brought it to his attentionUnless he liesI'm obviously not going to get my apology or them taking any accountabilityThat's fineThey are the big business I'm the little boyKarma works in mysterious ways and I believe in itMaybe that's why my wife hit a deer? To prevent a bigger accident or something?? I do honestly feel we were handled wrongI will be the one to take the high roadIM Sorry [redacted] master collisionUse me as a example for better communication and training please

I did not do the shingle roof which is the cause of the leakThe aluminum roof is not leakingI will need to do a site visit to see the post and deck situationThe deck and room did pass a final inspection

We have reviewed the complaint from our customerThe complaint is vague & doesn't really address what the concerns are from our customerOn the statement regarding a stop work orderThis statement is not correctThe stop work order from the [redacted] was issued due to work product completed by othersWe met the City inspector onsite to discuss their concernsBased on our work performed we were not even required to file a building permitThis can be conformed by the [redacted] Our customer did have some concerns on work product which was discussed onsite with the insurance claims folksThe items are concerned were not part of our workmanship nor paid for by the insurance companyThe insurance company did allow some additional items under the claim & handle those issues directly with our customerDuring our last meeting we did agree to some credits off the estimate which we applied to our final invoiceThe main issue at this time appears to be an issue regarding our invoicing/accountingIt was our understanding when [redacted] last met with our customer that all billings were completed & paid in fullDue to an accounting error on our part we double credited a paymentWhen we caught this error we tried to reach back out to our customer to explainWe supplied documentation to show our miscalculationsBottom line: we are only trying to collect those monies which the insurance company agreed to pay & did pay to our customerWe are not trying to collect any more than what was allowed & paid for by the insurance companyOur customer has only responded with the complaint as submittedIf our customer feels like we are mistaken with our accounting then we need better communication & description of her position versus the correspondence as submittedWe apologize for the accounting error on our partWe made a mistake in our accounts receivableAll we are trying to do is resolve the outstanding balance we feel is still owedHopefully, our customer can see where we are coming from & is willing to discuss further in resolving our position on this matterThanks for your timeVirt F*Walker & Frick Construction Co

We have reviewed the complaint from our customer. The complaint is vague & doesn't really address what the concerns are from our customer. On the statement regarding a stop work order. This statement is not correct. The stop work order from the [redacted] was issued due to work product...

completed by others. We met the City inspector onsite to discuss their concerns. Based on our work performed we were not even required to file a building permit. This can be conformed by the [redacted]. Our customer did have some concerns on work product which was discussed onsite with the insurance claims folks. The items are concerned were not part of our workmanship nor paid for by the insurance company. The insurance company did allow some additional items under the claim & handle those issues directly with our customer. During our last meeting we did agree to some credits off the estimate which we applied to our final invoice. The main issue at this time appears to be an issue regarding our invoicing/accounting. It was our understanding when [redacted] last met with our customer that all billings were completed & paid in full. Due to an accounting error on our part we double credited a payment. When we caught this error we tried to reach back out to our customer to explain. We supplied documentation to show our miscalculations. Bottom line: we are only trying to collect those monies which the insurance company agreed to pay & did pay to our customer. We are not trying to collect any more than what was allowed & paid for by the insurance company. Our customer has only responded with the complaint as submitted. If our customer feels like we are mistaken with our accounting then we need better communication & description of her position versus the correspondence as submitted. We apologize for the accounting error on our part. We made a mistake in our accounts receivable. All we are trying to do is resolve the outstanding balance we feel is still owed. Hopefully, our customer can see where we are coming from & is willing to discuss further in resolving our position on this matter. Thanks for your timeVirt F[redacted]Walker & Frick Construction Co.

I did not do the shingle roof which is the cause of the leak. The aluminum roof is not leaking. I will need to do a site visit to see the post and deck situation. The deck and room did pass a final inspection.

I am rejecting this response because:
I can be rude, when pushed to that!! As I clearly felt I was... Yes I was blaming them for a deer hitting my car?? The idea that [redacted] master collision actually believes I "want" a Applebee's gift card is laughable and shows the lack of effort and amount of thinking they use... Clearly I was not actually suggesting that!!!! As for 7 days on the quote? That's another lie.. My wife was told (not promised granted) "a week" when she asked "like Monday-Friday or Monday-Monday" she of course was given the run around but told most likely Monday-Friday... the time frame is not what even bothered us, the fact that every day was contradicting story's and different parts etc. was our issue.. I asked to pick up my vehicle and was told it was torn apart... 1 hour later (after accepting the rental) was told it's finished and waiting for one part on Monday...things of this nature happening every time I called, that was the frustrating part.. Yes I called and was not the most happy person but that's the outcome of bad communication I guess.. getting hung up on was no accident.. Believe me.. Like I've stated with mr [redacted] I do have all emails and phone conversations recorded (as do they) contact me for that information and we can sort through it as you see applicable...  As for the handprints and substance on the dashboards etc. they stated that's not true? I have pics and [redacted] B. At [redacted] master collision can vouch for that (since he's the one who cleaned some of it off after my wife went back in and brought it to his attention... Unless he lies.... I'm obviously not going to get my apology or them taking any accountability... That's fine.. They are the big business I'm the little boy... Karma works in mysterious ways and I believe in it.. Maybe that's why my wife hit a deer? To prevent a bigger accident or something?? I do honestly feel we were handled wrong... I will be the one to take the high road... IM Sorry [redacted] master collision... Use me as a example for better communication and training please...