P.A.S. Programa De Ayuda Simple Reviews (%countItem)
P.A.S. Programa De Ayuda Simple Rating
Address: 6034 Coral Way, Miami, Florida, United States, 33155-2017
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I CALLED THE COMPANY’S MAIN OFFICE AT (844) 538-1662, ADDRESS LOCATION, 6034 CORAL WAY, MIAMI, FL 33155-2017, AND SPOKE TO A WOMAN WHO HAD ANSWERED THE PHONE BUT SHE REFUSED TO ASSIST ME WHEN I WAS TRYING TO MAKE A COMPLAINT WITH THE HARRASING CALLS AS HE HUNG THE PHONE UP REFUSING TO ASSIST ME. WHEN I CALLED BACK NO ONE PICKS UP THE LINE AND AFTER SEVERAL ATEMPTS NOW MY NUMBER HAS BEEN BLOCKED. IT’S IRONIC THAT I BLOCK THEIR NUMBERS YET THEY KEEP ON CALLING ME UNDER A DIFFERENT NUMBERS BUT WHEN I CALL TO MAKE A COMPLAINT OF HARRASMENT THEY BLOCK MY NUMBER.
THESE CALL ARE REALLY AFFECTING MY WORK PERFORMANCE FOR I KEEP RECEIVING CALLS FROM MR. ALVAREZ PRESSURING ME TO PURCHASE HIS SERVICES.
ALL I WANT IS FOR THIS COMPANY “P.A.S. PROGRAM” TO STOP CALLING ME AND THE REMOVAL OF ALL MY PERSONAL DATA REMOVED FROM THEIR SYSTEM.
LUIS ORLANDO GONZALEZ
Unrequested advertisement abd pushy sale tactics and harassment
On sep 23 2020 between 5-5:15 pm, from number XXX-XXX-XXXX a person staying at my household received an unrequested call. Me and other people of this household receive calls from them and we feel harassed. One time we requested the calls to stop and the rep claimed that it was not possible.
Please, delete all our information from your system, for numbers XXX-XXX-XXXX and XXX-XXX-XXXX and do not contact us in the future, directly or indirectly. Do not forward or share our information with other parties who may contact us.
Dear Mrs., we apologize for any caused inconvenience with our calls. As you requested, your phone number is going to be deleted from our records and we won't be calling again, however and because our goal is to bring an excellent service to our customers and potential customers, our Quality Control Department made a research in the information contained in our servers in order to listen to the calls and correct any incorrect procedure from our representatives.
The result of that research shows us that our agents only called to the number ended in 3363 and there are no outgoing calls to the number ended in 5570. Between January 1st 2020 and today, September 24th 2020, there are only 3 outgoing calls to that number as follows: The first one on February 13th 2020 at 15:51 with a duration of 3 seconds; the second one on August 7th 2020 at 16:57 with a duration of 1 minute and 7 seconds; the third and last one yesterday September 23rd 2020 with a duration of 9 seconds.
We appreciate for your time to inform us about the situation because it helps us to improve our services. Please let us know if there are any other phone numbers receiving calls from our company in order to take the necessary correctives and if you have any further question, do not hesitate to contact us.
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as we don't get any more unrequested calls or messages, or emails or mail, we are satisfied with the business response.
Customer service totally unhelpful claiming the call will be returned, but it's not. Caller names are given, but aren't available when asked for.
September 21, 2020 at 6:45 pm, I received a call from XXX-XXX-XXXX. Caller claimed they were from PASCredito and wanted to help me restore my credit. The caller claimed their name was *** (last name might be spelled wrong). Unfortunately, they required a lot of personal information, which is why I'm filing the complaint to avoid identity theft and such. My full name, home address, phone number, and social security number were given. Caller claimed the information was necessary for the creation of the credit report, which supposedly was going to take 10 to 15 minutes to create. However, I did not receive a call back with said report. I called back at 7:27 pm and the number turned out to be out of service. So, I called the number on their website (XXX-XXX-XXXX) at 7:28 pm and was directed to an automated option menu. After selecting the option to speak with customer service, it rang once and then I was directed back to the automated option menu (this seemed to be on a loop, no matter which option from the menu you picked). There was another number associated with this company (XXX-XXX-XXXX) that I called as well at 7:44 pm, and it led me to the same automated option menu. I filed a report to SSA.gov to again avoid having my identity stolen. The following day (September 22, at 10:13 am) I called PASCredito again, and in the option of dialing the employee's number, I dialed the number that called me the previous day. At this, a woman answered and again claimed that she was from PASCredito. She said her name was *** I asked if the previous caller was there, but it seems that she wasn't. I gave a complaint about not hearing back from them with my credit report, and this caller said that that was not part of their protocol, and the complaint will be taken to quality control. By giving her my phone number, she was able to find my file in their system. She said that they will, once again, call me back about the report, and that either an analyst or manager will be the one calling back. I didn't trust her statement, so at 10:34 am I called again. This time, another woman answered and I asked if I could talk to the woman I spoke with in the previous call. It seems that she wasn't there, and was told that they were going to call back. I still don't believe they'll call back at all. Their website seems legitimate, but that could be a scam. And the address that appears on the website, when looked up on Google Maps, it looks like a very sketchy building and there are no signs with the name PASCredito anywhere. All I want is for this company to delete all of my information. Luckily, I haven't given out any financial details, but I'm very concerned about having given out my social security number. All the help provided will be much appreciated.
The resolution I seek from this business is for them to delete, erase, eliminate all of my information that they have in their system. I don't want to be associated with this business at all. I also don't want them to contact me ever again. I will like some sort of confirmation that my information has been deleted.
Dear miss ***, we are checking our records and apparently there is a misunderstanding about the communications that we want to clarify.
As you mentioned, *** who is one of our representatives called you on September 21st and after explaining what are our services about and the required process to get satisfactory results, she asked about some personal information in order to get your updated credit profile information. You can be absolutely sure that all the information is not going to be used for any different purpose because we are a company with more than 16 years helping our customers all over the US and Puerto Rico and never had any identity theft issues.
The number you called us back is not an incoming calls line and that is why you got that out of service message but we have 2 Toll Free lines to receive our customers calls during business hours (9:00am to 7:00pm eastern time) and according to your complaint, you called us at 7:28pm and 7:44pm when there were no available customer service representatives. We apologize because our representative did not get in touch with you as soon as she said during the call, but as *** infomed you, the Quality Control Department is working to improve all our process in order to avoid those kinds of errors. According to our records, you got a phone call from our company the next day, september 22nd, and all the information on your credit file was analyzed and verified with you. After that analysis, you said to our representative that you will no longer require our services because already know how to dispute the reported negative information and that you will be calling us back in case help was needed.
We appreciate that you to got in touch with us and of course if you don't require our services, all the provided information will be deleted from our records and you won't be receiving any call from our company, as requested. If you have any further question, please do not hesitate to contact us Monday to Friday, 9:00am to 7:00pm.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response since they're agreeing to my request.
para ayudarme con mi crédito. Tomó toda mi información, sin decir que su compañÃa no está autorizada para hacer negocios en PR ï��ï��ï��ï��ï��ï�ï...⇄ /> Hoy 30 de diciembre de 2019 me *** a la 1:25 pm para ayudarme con mi credito. Tomó toda mi información por teléfono. Me acaba de de informar que no tienen autorización para hacer negocios en Puerto Rico. No eh firmado nada hasta el momento pero me gustarÃa que borren toda la información que tomaron por teléfono. Por favor , gracias y feliz año
*** called to help me with my credit. He took all my information, without saying that his company is not authorized to do business in PR
Today, December 30, 2019, my name is *** at 1:25 pm to help me with my credit. He took all my information over the phone. He just informed me that they are not authorized to do business in Puerto Rico. I have not signed anything so far but I would like you to delete all the information you took by phone. Please, thank you and happy new year
Que quiten toda mi información de su compañÃa por favor y Gracias. That you remove all my information from your company please and Thank you.
Contact Name and Title: PAS *** de ***
Contact Phone: XXXXXXXXXXX
Contact Email: ***@mascallcenter.com
Apreciada Sra. ***
Como le explicó nuestro asesor financiero Duvan Salamanca, hemos estado trabajando durante cerca de dos décadas en los Estados Unidos y Puerto Rico ayudando a la población hispana a mejorar sus perfiles de crédito. Nuestro principal interés es ayudarla y, por eso, le ofrecimos trabajar en su proceso sin ningún tipo de pago por adelantado y esperar hasta el final de ese proceso para ver resultados positivos y solo entonces, programar el pago por nuestros servicios. Como usted mencionó no estar interesada en nuestra asesorÃa financiera, eliminaremos toda su información personal y financiera de nuestros registros. Nunca hacemos ningún cobro a nuestros clientes sin su autorización, por lo que puede estar segura de que su cuenta no tendrá ningún cobro de nuestra parte y toda su información será eliminada.
Dear Mrs.
As our financial conselour *** explained to you, we have been working about two decades in the Unites States and Puerto Rico helping the Hispanic population to improve their credit profiles. Our main interest is to help you and because of that, we offered you to work on your process without any kind of payment upfront and wait until the end of that process to see positive results and only then, program the payment for our services. As you mentioned, you are not interested in our financial conuseling anymore and because of that, we will remove all your personal and financial information from our records. We never charge any payment or fee to our customers without their authorization so you can be sure, your account will not have any charge from us and all your information will be deleted.
Best regards,
P.A.S Programa de *** Simple
Po Box XXXXXX
Coral Gables FL, XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
I have been with this company for a little over 5 months and I really have seen improvement in my credit, regardless of the bad comments I decided to trust and here I am satisfied.
Thank you very much for the comment *** we always work looking for our clients' credit history to improve considerably. If you follow our advice, you will continue to see positive results.
Thank you very much for the review José, we always work looking for the improvement of the credit history of our customers. If you keep following our advice, will see more positive results.
P.A.S Simple Help Program
Po Box 143651
Coral Gables FL, 33114
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
This company called me to offer services to fix my credit. I payed them $300 but they not following what they offered.
This company called me to offer their service to fix my credit. I sent the required documents and payed $300 more than 3 months ago. They said it would take 30 to 60 days for a written report. Two months later I have not received the written report. I called them again and they said I would receive it in 2 weeks. It has been 4 weeks and nothing. I called them back today and they ask evidence of bills. I feel like this is an excuse to keep delaying this. If they needed more documents why they waited for me to reach them.
I need them to complete the work they started in a timely manner. After this I don't want them intervening in any way with my credit and/or financial accounts.
Dear Mr.
We apologize by any inconvenient caused to you and must confirm there was certainly a misunderstanding when providing the information on our customer service department last Monday, February 26th, when you called us. Our customer service representative made a mistake when informed that you must send us some documents; those were sent by you several weeks ago and we received them and sent attached to the dispute letters to the three credit bureaus. As our Quality Control Supervisor informed you yesterday when she called you, we are disputing all the incorrect information on your credit reports; she gave you a detailed report about every disputed account and also informed we were going to send new dispute letters to the credit bureaus demanding a prompt answer because they cannot take more time than specified by law.
The letters were resent to the credit bureaus by mail yesterday, February 27th, and now we have to wait for the answers to analyze them and give you all the contained information about the disputed accounts. As soon as we finish this process, we are not going to intervene in any issue related to your credit or your financial accounts, our only function and interest is to help you improving your credit history by updating and correcting all the incorrect negative information reported.
If you have any further question, do not hesitate to contact us.
P.A.S *** Simple
Po Box XXXXXX
Coral Gables FL, XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
Although I have expressly requested this company not to call me to offer their services, and they commit not do so, they insist in doing so constantly
This company have been calling for at least the last year to offer me credit repair services. I have insisted for them to place a note on their system,that I do not need it, and do no wish their services. However they agreed to stop calling me, they keep doing it. During the week of February 4th to 8th, they called me twice.
Just need them to stop calling me.
Revdex.com CASE#: XXXXXXXX
Dear Mr. ***:
We apologize for any inconvenience this may cause.
We assured we will remove all your information from our system. So that no phone calls from our company will ever proceed.
Best regards,
P.A.S Programa de Ayuda Simple
Po Box XXXXXX
Coral Gables FL, XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
Recibà una llamada de esta compañÃa que tengo problemas con el crédito y ellos me pueden ayudar
Recibà una llamada de esta compañÃa que tengo problemas con el crédito y ellos me pueden ayudar. Ellos cobran $400 por este servicio. Como no entiendo bien el proceso les dà acceso a mi cuenta de banco, y a mi información personal y me enviaron un documento donde tengo que proveer la copia de la licencia de conducir, recibo de utilidades, seguro social. En adición tengo que firmar un documento aceptando los términos y condiciones. Sin haber firmado el documento que recibà el 10/1/2018, ya habÃan cobrado una porción del total sin mi aprobación escrita. No quiero continuar con este servicio que no solicité inicialmente.
Solicito un reembolso del dinero cobrado y que sea enviado vÃa cheque certificado. I request a refund of the money collected and that it be sent via certified check.
Contact Name and Title: PROGRAMA DE AYUDA SIMPLE
Contact Phone: XXXX-XXX-XXXX
Contact Email: ***@mascallcenter.com
Dear ***:
We regret any inconvenience we may have caused. We just want to notify we have proceeded according to our General Agreement Contract. This agreement is entered into by both parties willingly, customer understands that the fees being charged are not to repair their credit report but, otherwise to do a complete overall analysis of it as well as designing a consistent plan to overcome the negative marks in their profile, as well as obtaining and learning how to manage their credit accounts.
This agreement shall be binding upon the parties, their successors, assigns and personal representatives.
Moreover, customer is informed, he has three days after receiving the hard copy of the contract to be able to cancel with no penalty. This right was stated to Ms. when you got enrolled on September 21st, 2018.
On Oct. 3rd Ms. called our company to inform she wanted to cancel services. Our Customer Service Representative advised her she would receive a check with the total amount previously charged on her regular mail.
Check number 1285 Bank of America.
P.A.S Programa de Ayuda Simple
Po Box XXXXXX
Coral Gables FL, XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
***
***:
Lamentamos cualquier inconveniente que podamos causar. Solo queremos notificar que hemos procedido de acuerdo con nuestro Contrato de Acuerdo General. El acuerdo es firmado por ambas partes voluntariamente, el cliente entiende que las tarifas que se cobran no son para reparar su informe de crédito, sino para realizar un análisis general completo del mismo, asà como para diseñar un plan coherente para superar las marcas negativas en su perfil. , asà como obtener y aprender a gestionar sus cuentas de crédito.
Este acuerdo será vinculante para las partes, sus sucesores, cesionarios y representantes personales.
Además, el cliente está informado, tiene tres dÃas después de recibir la copia impresa del contrato para poder cancelar sin penalización. Este derecho fue declarado a la Sra. *** cuando se inscribió el 21 de septiembre de 2018.
El 3 de octubre, la Sra. *** llamó a nuestra compañÃa para informarle que querÃa cancelar los servicios. Nuestro Representante de Servicio al Cliente le informó que recibirÃa un cheque con el monto total previamente cargado en su correo regular.
Cheque número 1285 del Bank of America.
P.A.S Programa de Ayuda Simple
Po Box XXXXXX
Coral Gables FL, XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
They call, saying that I was being refer by Equifax, Transunion and Experian due to credit problems. As far as I know neither due references to Credit repair agencies. They want to verify my credit and when I ask about my derogatory notes, the said we don't have any, but you are being refer to us and We would like to go over them with you. After I told them that I had in front of me a recent report from all 3 agencies, that my credit was going up, and that I was with the time frame by Bankruptcy law, of 7 years. They immediately got rude and told me to then check in 7 years and see what happens. I take that as a thread, to intimidate people into buying their product.
Dear Mr. ***
We must confirm there was certainly a misunderstanding when providing the information on our services to assist you on improving your credit management. We apologise if you felt any threaten by our representative. As we understand you are not interested on our service we would appreciate please provide us with your phone number so that we can remove your number from our platform. In any case please keep in mind we are to help you, do not hesitate to get in contact for further information.
P.A.S Programa de Ayuda Simple
Po Box XXXXXX
Coral Gables FL, XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
Did not like at all the tactic they are using to get you to charge 450.00 dollars for there services.
I received a phone call from this company offering me to help my credit score. They started to ask me for my personal information.After that, they explained the problem, the sales person wanted to obligate me to pay $450.00 so they can take care of my credit score. She started to ask me for my bank account information, and I refused to do so. This is when I got concerned that this company maybe a scam. This happened August 23, 2018 around 4:30 p.m.
I would that this company will erase from there data all my personal and sensitive information that I gave them.
Contact Name and Title: PROGRAMA DE AYUDA SIMPLE
Contact Phone: XXXX-XXX-XXXX
Contact Email: ***@mascallcenter.com
Dear Mr. ***
We apologise for any inconvenience this may cause. We certainly want to point out the fact our company charges the corresponding fee ONLY when the customer has received our services. In fact, upon our records Mr. has been informed a prior credit analysis which was to confirm his credit report status with no charge.
We assured we will remove all your personal information from our system. So that no phone calls from our company will ever proceed.
Best regards,
P.A.S Programa de Ayuda Simple
Po Box XXXXXX
Coral Gables FL, XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
False accusation of credit report.
I received a call today from *** stating that my credit score was in negative and they wanted to assist on the repair of my credit. I provided my SSN and haven't heard from this company again. I request that any process is stopped and remove my information from the system. I do not provide authorization to perform any actions on my accounts, nor my credit, or anything related with my credit score.
I've made research and this company has an F with the Revdex.com and make unauthorized charges to people and this is a violation of the Credit Repair Organization Act.
I also just made a notification to the FBI so if any of my accounts are charged or my credit score is affected this will be escalated.
To remove my information from all their systems immediately.
Contact Name and Title: *** SIMPLE
Contact Phone: XXXX-XXX-XXXX
Contact Email: ***@mascallcenter.com
Dear Mr. ***:
We apologize for any inconvenience this may cause. Our Customer Service Manager has already contacted you and we confirm all your personal information will be totally removed from our system as you have requested.
No phone calls ever will proceed.
Appreciate your comprehension.
Best regards,
P.A.S Programa de Ayuda Simple
Po Box XXXXXX
Coral Gables FL, XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
Me preocupa una llamada telefónica recibida de esta compañÃa PAS solicitando información de mi crédito y luego queriendo cobrar un dinero.Le di cierta información y lo reporto por si acaso soy vÃctima de robo de identidad. Solicito una investigación y que se solicite que mi información sea eliminada de los archivos de PAS
Cordialmente Gracias.
I am worried about a phone call received from this company asking for information about my credit and then wanting to collect money. I gave him some information and I report it in case I am a victim of identity theft. I request an investigation and request that my information be removed from PAS files
Cordially Thank you.
Estimado ***
Debemos confirmar que ciertamente hubo un malentendido al proporcionar la información sobre nuestros servicios para ayudarlo a mejorar su gestión de crédito. Como entendemos que no está interesado en nuestro servicio, le agradecerÃamos que nos proporcione su número de teléfono para que podamos eliminar su número de nuestra plataforma. En cualquier caso, tenga en cuenta que estamos para ayudarle, lo invitamos a revisar nuestra página web *** para obtener mayor información acerca de nuestros servicios de asesoramiento financiero.
P.A.S Programa de Ayuda Simple
*** Box XXXXXX
*** XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX
Trying to charge me $450 to repair my credit and they have all my information saying the Credit Bureau gave them that information.
They call me and told me my credit is bad but that I pay really good but that maybe someone is trying to use my information to get credit cards. So they have all my information(including my Social Security) and still want me to send them a fax with my license, a Bill and my Social Security. Pay them $450 in a 3 payment method to pay them so they can repair my credit.
I don't want them to use that information to sell it or something because having all my information is really delicate.
Dear Mr. Christian Gomez,
We have contacted Mr. Christian Gomez to offer our service as a Credit Assistance Company. Mr. Gomez has stated to have doubts on his credit management. Therefore, we have listened to all his inquiries, and in order to provide him with assistance, we ask him to provide us with all his personal information.
Afterwards, he decided not to continue with our assistance. So that, P.A.S. has removed from our platform all his personal information provided by him.
Best regards,
P.A.S Programa de Ayuda Simple
Po Box 143651
Coral Gables FL, 33114
Phone Number: - 18773213004 - 1866-344-0415 - 1866-345-1023
Fax: 1888-666-8242
(The consumer indicated he/she ACCEPTED the response from the business.)
I was just concerned with my information and if that sensitive information they remove it, I'm happy with that. Thanks.
Received a call from them a year ago and I declined Their service I reside on Puerto Rico.
I received a call 17 minutes ago telling me that tgey want me to pay 400 dollars to fix my credit statement. I told them I wasn't interested and they started harrassing me by telling me that I am not interested in fixing my credit and they are goibg to relay my response to Equifax to take the required action. I have been told that they are not authorized to operate in Pueryo Rico which is where I reside.
I desire for this company to stop contactong me.
Dear Mr. ***
We apologize there was a misunderstanding in providing the information. As we are a Private Company which main activity is to provide credit counseling to Spanish Native Speakers. As well, we just need to clarify we are accredited to provide our services all around the country United States including Puerto Rico state.
We appreciate any concerns or doubts regarding our services, please do not hesitate to contact us to our contact numbers XXXX-XXX-XXXX - XXXX-XXX-XXXX.
Best regards,
P.A.S Programa de Ayuda Simple
Po Box XXXXXX
Coral Gables FL, XXXXX
Phone Number: - XXXXXXXXXXX - XXXX-XXX-XXXX - XXXX-XXX-XXXX
Fax: XXXX-XXX-XXXX