PASCO, Inc.

Initial Business Response /* (1000, 5, 2015/10/12) */
The account and all historic informatin was reviewed by upper management down to the 2 collectors who spoke with the consumer. The confusion was discussed, clarified and rectified. The Senior Supervisor in the area called the consumer to...

apologize and clarify the situation. The consumer was beligerant, would not listen to the supervisor and hung up on him. We have completed our investigation and response and consider the matter closed.

We have reviewed the account history for the compliant.  Our stance is that the debt is legitimate; however, the debtor will not verify with our call center any information on the account so that we can discuss the account with them. By law, we have to ask questions to ensure that we are...

talking to the correct person - espeically in this case due to the type of debt.  If the debtor would simply call our call center and verify the debt we can proceed with helping her with corrective actions. Regards,Scott

Celco is a third party collection agency, who is working for our client, [redacted] would need to contact [redacted] for further information about the original bill from 6/5/11. However, in the meantime, Celco will mark the account as Disputed in our system. Thank you.

Initial Business Response /* (1000, 8, 2016/04/12) */
After reviewing the account history, we are closing this account and have requested the claim to be removed from their credit report.(We report to Transunion and Experian).

Initial Business Response /* (1000, 5, 2016/06/02) */
The debtor called in May stating that he had paid the company the $150.00 balance. The proof he sent did not look authentic, so we emailed the client. They wrote back that they had no record of payment. We advised the debtor of such, but he...

never responded to us, so we flagged it to come off of his credit when we report in June. Our Supervisor called and told him this on 5/26. At this time, the account has been marked to be removed from his credit and will be reported to Trans Union and Experian in June.

Initial Business Response /* (1000, 15, 2015/08/13) */
From: Scott K[redacted]
Date: Wed, Aug 12, 2015 at 1:56 PM
Subject: FW: Revdex.com Complaint Case# [redacted] (Ref#[redacted])
To: [redacted],
I received your voice mail this morning. Unfortunately, we/I never...

received any hardcopy notice on this complaint and the 3 emails went directly to my spam filter (I fixed this).

We will have the debt removed from Ms. [redacted] (Complaint Case# [redacted]) Credit Report immediately. We are checking to see if it has already been removed.

Regards,

Scott ** K[redacted]
V.P., Administrative Services
PASCO, Inc.
1140 Terex Road
Hudson, Ohio 44236
[redacted]

Mission Statement: "To provide our customers best in-class solutions for their information needs."
Initial Consumer Rebuttal /* (2000, 17, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has decided to remove the inaccurate information from my credit reports and this is the correct solution to this issue. therefore I agree to that.