Pasha Hawaii

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I would however, suggest to Pasha Hawaii that they critique their claims review policy It is my belief that four months to resolve a claim is unreasonable Furthermore, I find it quite a coincidence that such a prompt response to my claim occurred only after filing a complaint with the Revdex.com, especially after receiving no response to my continued inquiries with the company.I have received Pasha's compensation check as of this morning Once the check has cleared my banking institution (two business days), I will consider the matter closed Thank you for your help with this matter I will continue to support and promote the Revdex.com Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

The customer is claiming for: [redacted] : Slime cordless tire inflator; Antigravity jump starter: Patagonia jacket: Mite ize mount kit: Letherman multi toolThe booking instructions the customer received prior to shipment provided instructions on how to prepare his vehicle for transit This included, on page of specific directions (attached) that the customer was to remove personal effects from their vehicle:Personal Effects"All personal items must be removed from the vehicle prior to shipping."Given the various handoffs involved in shipping an auto they cannot be locked and monitored so this is done to protect the customer.The customer is directed to inspect their vehicle for damage when it is delivered from Pasha custody The bill of lading under section (attached) is very specific in this regard The customer inspected the vehicle and reported it clean (attached) except for missing personal items days later he claimed there was damage to his grill As the customer inspected on delivery and later found it damaged Pasha declined his claim

[redacted] [redacted] Aloha ***,After further consideration, I have agreed to accept Pasha’s settlement offer of $Please let me know how I can be of further assistance in this matterThank you for your time

From: pashanet.comSent: Wednesday, May 03, 11:AMTo: hawaii.Revdex.com.orgSubject: RE: ID of [redacted] Hello [redacted] – We have reviewed the below complaint and have been in contact with the customer.We recognize that we had issues with our trucking in picking up her vehicle at the origin location, and that our supervisors did not adequately respond to her requests for assistance.We have apologized to the customer, and have offered a partial refund to compensate, which she has accepted Additionally, we are reviewing our internal processes to ensure that a situation like this does not happen again to another customer.We were also able to get the customer’s vehicle on an earlier vessel out of our LA port, instead of our San Diego port, which enabled us to get her vehicle to her on April 21st, a week earlier than the original delay.Thank you for bringing this matter to our attention.Sincerely,Larisa T [redacted] | Director, Enterprise Service Center Operations, Center of Excellence| The Pasha GroupCivic Center Drive, Suite | San Rafael, CA 94903Office 415.927.6470pashagroup.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate finally being contacted by the business and their promise to review their customer service processMoreover, I do appreciate their apology for the manner in which I was treatedThe adjustment they offered was also agreeable Sincerely, [redacted]

Apologies for the delay in responseWe received the signed settlement offer from Mr [redacted] and payment has been sent to the accounts payable department on 11/13/with instructions to expedite

Complaint: [redacted] I am rejecting this response because: #1) Bill T [redacted] , hereinafter referred to as T [redacted] , acknowledges only one of two estimates given by the first companyThe $18,estimate is at a full restoration of the paint job, as the company could not guarantee a paint matchT [redacted] fails to recognize the estimate that covers the basic damage done to my vehicle during shipment, which is significantly lower than that above #2) T [redacted] quoted [redacted] from [redacted] , who stated that the only thing damaged was the grille, and that the duct tape was on the fender prior to shipmentI agree that the duct tape was on the vehicle prior to shipmentHowever, the tape was placed there to hold down the chrome trimming and had nothing to do with the dented fender**I have pictures depicting the chrome trimming being held down by the duct tape, showing NO SIGNS of damages [redacted] #3) T [redacted] failed to acknowledge the "SIGNED" official paperwork by [redacted] (completed at time of pifrom the New Jersey location) which shows no FENDER/ FRONT BUMPER/ GRILLE damages WHATSOEVER! **I have a copy of the form sent to PASHA by Corporate Auto Relocation Services [redacted] #4) I sent full packets to the Appeals Department, as instructed by PASHA, and received no answer whatsoever from that departmentThe ONLY time I have ever received a reply acknowledging this appeal, is when I submitted this complaint with Revdex.comI was told verbatim by PASHA that, "there is no other way to contact the PASHA appeals and legal department except through mail." I find this very hard to believe and maybe its a way to bog the down process and tire out the consumer so that they just ultimately give upGUESS WHATI WON'T! I did not send the packet to the requesting employee outside of the legal department, as they were of no help in the past**I have corresponding emails advising PASHA of my multiple appeals that were sent inI also placed a tracking number on the last packet I sent as I thought I would need it one day [redacted] #5) T [redacted] 's basis for my contradicting statements of, "immaculate versus 80% immaculate,” and, "submitted packets versus submitted packets,” has no validity compared to my emails, forms, and pictures #6) A second estimate was not obtained as no other company was willing to make the repairs without a guarantee of work and craftsmanshipIf PASHA can refer me a few companies to seek, I will do just that #7) T [redacted] has placed a allegation for a lack of communication on my partIn fact, it was T [redacted] and his company that he himself represents (PASHA) that was unwilling to acknowledge my appeal for reasons unknown to myself In conclusion, I have read and heard of numerous complaints of PASHA's attitude and the way (lack thereof) they deal with damage claims and appealsIt is not positive in any mannerI am definitely not the first one to experience this, but I may be the first to bring their lack of integrity to lightI will not allow PASHA to waste any more of my time than they already haveThis is the BOTTOM LINE: my vehicle was damaged during transport with PASHA and I want them to accept the mistake and compensate me accordingly I am attempting to resolve this matter as soon as possibleThis issue has become a large financial burden, as well as an unneeded source of stress in my life and I would like to put it behind meI have done extensive research on the replacement of the bumper guards and and chrome trimmingI have found that the aforementioned pieces will be very difficult to find and very costly to replace, as this is a classic carTherefore, I am even willing to meet PASHA half way on this appealI will accept their original offer of repairing my damaged grille, which there are a few available on the internet, but would like the full amount of my shipping costs to be reimbursed as wellI have not, and will not, file this claim with my insurance company as I do not want it to affect my families policyI look forward to your reply Sincerely, [redacted]

Pasha booking instructions indicate the unit must be received with 1/tank of gas or less which is the only fluid verified at the time of receipt Pasha does not inspect the condition of the vehicle when it is received or when it is delivered As such the booking instructions indicate "Pasha will not be liable for interior damages, mechanical or electrical failure as these are not consistent with transit related damage".Had any fluids been obviously leaking at the time of receipt the vehicle would have been rejected for transport During transport if spills are noted they are cleaned up and, if major, a report is filed There are no reports on this particular vehicle or vessel Pasha has secure yards at origin and destination to protect our customers vehicles Handling of the units is kept to a minimum They are placed into a load line with other vehicles, driven on to the ship, driven off of the ship into the delivery slot, and delivered out We do not service vehicles in any way while they are in our possession Under no circumstances would we drain fluids as this not only would be beyond the scope of our services, utilize expensive labor hours, be harmful to our customers vehicle, and create a pollution hazard.We are vey sorry the vehicle in question suffered mechanical damage but believe the cause of the loss was outside Pasha control

Complaint: 12128111 I am rejecting this response because: While the vehicle was in your company's possession, something happened to damage the vehicle. The fluids were full when the vehicle was dropped off in San Diego. Two weeks later when I picked up the vehicle, in accordance with your policy of not draining any fluids, I did not check the levels when I gassed up after receiving the vehicle. From this point I made it another mile and the car died from no coolant and no oil. Someone did something to my car, I paid over 1000 dollars for you to ship my vehicle, your own policy states..."we take the utmost care of your vehicle and customer service is our number 1 priority," I did not drive the car for 3700 miles with a hole in the radiator and without any oil. If your company did not do anything then the third party involved in the loading and unloading damaged the car. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: this is not trueThere were two separate claims filed with PASHA (one for hotel expenditure and one for damage to the vehicle), both were for $1000, and PASAHA only issued payment for the hotel expenses, although I was led to believe otherwiseAccording to PASHA their insurance for vehicle damage covers up to $1000---and my car insurance company estimated repairs at $1200--and PASHA denied my claim for damage, hence my reason for continuing this processI would simply like to have my car repaired Sincerely, [redacted]

10/9/15Dear Ms***:We acknowledge receipt of subject complaint filed with your office and thank you for the opportunity to respond The shipment in question moved under a transportation tarrif with enforceable limits of liability Specific limits with this shipment are USD$ per package These shipping terms, which govern agreement between the parties, specifically state that "in no event shall Carrier's liability exceed U.S$per package lawful money of the United States, or in case of gods not shipped in packages, U.S$per customary freight unit." Any recovery in excess of these limits must ve pursued from parties other than the ocean carrier (i.e., cargo underwriters).Respectfully,,David [redacted] T***Claims Dept

While we appreciate the input of the shop the claimant has hired to repair the damages, the facts presented on the actual manner of securement of the vehicle do not support their hypothesisPasha does not use such gear or methodology to secure vehicles to the vessel as the prior material provided confirm
We would suspect that such damages may have been done prior to receipt of the vehicle in questionAs Pasha does not inspect for mechanical issues on receipt and by contract is not responsible for such damages on outturn, we would not have noted them on drop-off

Please be advised we take all complaints very seriously and always work to do a full investigation into each damage claim. In Ms*** case we have been checking with our entire chain of service providers to learn where the damage may have occurred. This investigation
continues, however to reduce the inconvenience to MsLammers, Pasha will pay the claim now and conclude the research separately. Pasha thanks Ms*** for her patience. Pasha strives to provide quality service and takes the responsibility of investigating damage claims thoroughly, so that we only use vendor who provide a quality service. Should you need anything futher please dont hesitate to contact me. Mahalo

It is Pasha's intention to address claims fairly and with equity. In the present case the customer delivered his automobile to Pasha and existing damages were noted on the receiving document [Origin inspection on handoff to Pasha in Hawaii.pdf]. On delivery to the Customers chosen over
the road ("OTR") carrier after discharge from Pasha, a delivery inspection was performed [Delivery inspection to customers OTR carrier.pdf] by the receiving carrier and Pasha's representative, ***-***. Aside from damages noted at origin there was an additional scape on the rear bumper which Pasha agreed to compensate the customer for and arranged payment. On delivery at the final destination by the Customers OTR carrier, ***, the customer noted additional damages which were not present when the automobile was inspected on delivery to the Customers carrier [Shippers carrier inspection at final destination.jpg]. ***, the over the road carrier, has no relationship with Pasha and was hired by the Customer directly. On review of the claim for added damages to the Passenger door (a chip) and the Passenger side rear quarter panel ("etching") Pasha advise the customer that they were not present on turn-over to his OTR carrier and he should pursue a claim with them directly. The customer refused. We are very sorry for the loss and inconvenience suffered by the customer however Pasha cannot be held responsible for actions of carrier for which we have no control or relationship

Hello,
Thank you for the opportunity to respond to Mr***’s responseWe will begin to work on drafting a settlement agreement for Mr*** for the cost of repair for the grille, which according to the estimate is $475, along with hours of labor at the rate of $per hour, and associated sales tax at 4.7120% as indicated on the repair estimate, for a total of $Unfortunately, we cannot offer a refund for services rendered on his shipping costs
Best Regards,
Bill T***

Customer accepted our offer of $1,000.   Please close case.  Mahalo.

From: Marty G[redacted] [mailto:Marty_G[redacted]@pashanet.com] Sent: Wednesday, February 01, 2017 9:08 AMTo: Lorie S[redacted] <ls[redacted]@hawaii.Revdex.com.org>Cc: Reggie M[redacted] <Reggie_M[redacted]@pashanet.com>; Janelle C[redacted] <Janelle_C[redacted]@pashanet.com>Subject: Response to Revdex.com complaint #: [redacted]...

filed against Pasha on 1/30/2017Hello,This is in response to complaint number [redacted] filed against Pasha on 1/30/2017I am receiving the following error code when I respond online:  404 - File or directory not found.I was instructed to send the following with attachments for your upload.Thank youMarty_____________________________________Pasha takes pride in the quality shipment of its customer’s vehicles.  In terms of handling the vehicles, they are driven by qualified staff from a paved level dock on to the vessel where they are secured through the wheels to the deck for transit using soft ties.  Pasha does not use chains nor do they secure the suspension or transmission components as is claimed.  [See attached strapping example picture]  Pasha does not inspect the mechanical condition of the tendered vehicles and therefore, as set forth in the booking confirmation sent to the customer prior to shipment [attached], is not liable for the condition of mechanical systems on delivery.  Aside from the contractual limitations, in this instance the damages are not consistent with the handling of the vehicle while in Pasha control.  From the repair estimate and Photos [attached], the bump stop was missing, the rock shield was missing and the oil pan was cracked.  There are also statements of chain marks on the control arm.  It would appear the damage was caused by a more extreme activity than would be the case with loading and securement to the vessel.Marty G[redacted], ARM | VP Claims  | The Pasha Group4040 Civic Center Drive, Suite 350 | San Rafael, CA 94903Office 415.927.6388 | Fax 415.924.5672 | Cell 510.589.8179marty_g[redacted]@pashanet.com | pashagroup.com

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Aloha [redacted],After further consideration, I have agreed to accept Pasha’s settlement offer of $642.38. Please let me know how I can be of further assistance in this matter. Thank you for your time.

Pasha has resolved this claim with Mr. [redacted].The shipping agreement requires inspection of the vehicle on delivery in order to capture damages which were caused during the course of transit.  Damages reported after the delivery are uncertain as to when and who may have caused.  The...

receiving party is asked to schedule delivery at a time when they or their designee is present in order to conduct such an inspection.From Mr. [redacted]'s description it appears as though the contracted delivery carrier did not follow Pasha delivery policy and we will address with them.In the normal course of claims handling, if there are no damages noted on the delivery receipt, a claim is rejected as it is uncertain as to the underlying cause or responsible party.  Ms. [redacted] was unclear or unaware of the contractors refusal to make note of and acknowledge damages on delivery.Once this became clear, Pasha determined the issue was not with Mr. [redacted] and resolve the claim.