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Paso Robles Ford Lincoln Mercury

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Paso Robles Ford Lincoln Mercury Reviews (2)

Review: I purchased a 2004 Ford F250 XLT crew cab 4x4 truck back in February of 2012. I was notified by mail that our truck was flagged as having frame damage with auto check. I went online to verify with auto check an it was showing that my truck was flagged back in 2011 at an auction in Huntington Beach. I double check out sales agreement and it provided no information as to any frame damage, I even signed an agreement stating there was no damage to the truck. The carfax that was provided showed no damage what so ever. I contacted Paso Robles Ford and the response I received was we are not required to check with auto check only with carfax. I have had the frame of my truck inspected and there was no sign of frame damage. I then contacted auto check to see if I could have the flagged removed as it was flagged in mistake. The response from auto check was that they were not able to remove the frame damage flag. Buying a car that has a flagged having frame damage is 70% less in value, yet our truck does not have frame damage I am not able to have this flag removed I will never be able to resale my truck without disclosing the flag and losing on what the truck could actually be sold for.Desired Settlement: I would like the flag of frame damage removed or refund/replacement of my truck

Review: I went to Ford on Sunday Sept 1st looking for a used car. I was helped by a salesman that showed us a 2013 Ford Escape. After a test drive and going over what they would offer for my car and how much the car would be we came to an agreement on price. We told the salesman that we would go think about it. At 4:40p I called and asked if the car was still available and was informed that it was. I then let him know that we will be there in twenty to twenty-five mins to get the car. I asked if it was okay to come then or wait until morning since it was close to closing. He asked either financing or sales manager and they said to come in in the morning since it was getting too late to run the credit part of purchase. I said that is fine we will be in tomorrow 9/2/13 and to make sure it does not get sold. He said they would not sell it. On my way up to get car I text salesman to let him know that we were running a little late only to receive a message back that they sold the car. I called the salesman and all he could say was Sorry. I then called the sales manager Scott Moore and explained to him what happened and that I was extremely upset, he asked what he could do to make it better and I told him I want the same car at the same price we agreed upon. He said he would see what he could do and call me back. Never did I receive a call back from him. I did talk to my salesman a few times thru out the day and he still had no explanation as to why the car was never set a side as sold or put on hold and why someone else sold it. He also said that the sales manager and him wanting to make it right and that they were going to sit down and talk about it and call me back tonight (9/2/13) I have not received a call. I find their customer service and sales to be unprofessional and have no regard for others. I had my car cleaned out and ready to get that vehicle which I was told to pick up the next day only for them to sell right under me.Desired Settlement: I want the same type of car that I was on my way to get and with the same price that we agreed upon.

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Description: AUTO DEALERS - NEW CARS

Address: 2401 Oakwood St., Paso Robles, California, United States, 93446

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