Customer has received their refund. When the customer called, he was informed of our cancellation policy and directed to review it again on our website (attached as a PDF here and also can be found here: [redacted]). Customer was...
informed that there would be a 10% fee charged for his cancellation and he agreed to this per our policy. Customer was also informed, per the cancellation policy, that cancellation checks are processed on the 25th of the month and can take another 7 to 10 business days to be processed and mailed. Customer received cancellation check at the address requested and deposited check into his bank account (attached PDF of endorsed check). Customer has received his refund in the time as outlined in our cancellation policy and is not owed any more money.
Customer has received their refund. When the customer called, he was informed of our cancellation policy and directed to review it again on our website (attached as a PDF here and also can be found here: [redacted]). Customer was...
informed that there would be a 10% fee charged for his cancellation and he agreed to this per our policy. Customer was also informed, per the cancellation policy, that cancellation checks are processed on the 25th of the month and can take another 7 to 10 business days to be processed and mailed. Customer received cancellation check at the address requested and deposited check into his bank account (attached PDF of endorsed check). Customer has received his refund in the time as outlined in our cancellation policy and is not owed any more money.