PASS Security

Initial Business Response / [redacted] (1000, 7, 2016/01/20) */ Contact Name and Title: [redacted] CSR Contact Phone: XXXXXXXXXX Contact Email: [redacted] @passsecurity.com The customer has been has been credited with full months of monitoringIn addition, the customer is now monitored via cellular communicatorThe system has been programmed for redundant daily test signal and the monitoring station monitoring station has been specifically instructed to notify the customer directly of any service outage immediately Initial Consumer Rebuttal / [redacted] (2000, 10, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Pass Security has credited the three months which takes care of the time that I was not being monitoredAnd since I switched over to the cellular equipment the daily redundancy is now working which was explained to me by the technician who installed the new equipment Thank you

Its unfortunate that the call got disconnected, but we did in fact reach the customer after hours when the sales person in that area was first available and she had us come out and take a look at the systemShe wanted to move forward but didn't like the year contract so in an effort to earn her business we offered her a month at a loss and also offered to reprogram at no chargePlease see correspondence between her and ***From: [redacted] [mailto: [redacted] ] Sent: Wednesday, March 09, 11:AMTo: ***, ***Subject: Fwd: Pass Security Monitoring AgreementHi [redacted] - Things are not going well for me At present I am not able to deal with the monitoring of the alarm.Please go ahead and shut down the monitoring from your company effective immediately I will have to deal with this at another time Thank you for your understanding - *** From: [redacted] To: [redacted] @ [redacted] Sent: 3/8/3:26:P.MCentral Standard Time Subj: Re: Pass Security Monitoring Agreement Hi ***,Received Out of town Will do when I come back [redacted] Sent from my iPhone On Mar 8, 2016, at 10:AM, ***, [redacted] < [redacted] @ [redacted] > wrote:***,I am available this afternoon if you would like me to come by and pick up the paperwork If not please send it in via email and I will get the process rolling.Thanks again [redacted] ***Pass Security Cell: [redacted] From: ***, [redacted] Sent: Monday, March 07, 3:PMTo: ' [redacted] 'Subject: Pass Security Monitoring Agreement***,Attached is the month agreement and the monitoring information form Please sign the agreement and please fill out the monitoring info form and send both back to me so we can get your service started On the monitoring information sheet please do NOT fill out the areas in RED.Thanks [redacted] ***Senior Security Consultant [redacted] ***Cell: [redacted] http://www[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is "partially" satisfactory to me Concerns: they 'never' came out and looked at the system on the premisesThat was never mentioned in any of the correspondence as anyone can read for themselves Also, the call was not disconnected, as whomever here wroteI was hung up on by their employeeI called back and told they would call me back in five minutesI waited - the company was closed A nice girl from the monitoring part of the company is the one who reached out to assist me with the sales person, whom was also nice I am unsure about a loss of money on the companies end - not sure where that verbiage is arising from in the conversation or how it can come about when I never signed anything Sadly, after further investigation I found others who shared concerns deeper than mine and I did not feel comfortable going with the company knowing I would be dealing with others that were unlike the sales person and the nice girl from monitoring The verbiage from the company here pretty well set the tone with falsehoods and I am making the right decision finding another company Good luck in your endeavors
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2016/01/20) */
Contact Name and Title: *** *** CSR
Contact Phone: XXXXXXXXXX
Contact Email: ***@passsecurity.com
The customer has been has been credited with full months of monitoringIn addition, the customer is now monitored via cellular
communicatorThe system has been programmed for redundant daily test signal and the monitoring station monitoring station has been specifically instructed to notify the customer directly of any service outage immediately
Initial Consumer Rebuttal /* (2000, 10, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Pass Security has credited the three months which takes care of the time that I was not being monitoredAnd since I switched over to the cellular equipment the daily redundancy is now working which was explained to me by the technician who installed the new equipment Thank you

Its unfortunate that the call got disconnected, but we did in fact reach the customer after hours when the sales person in that area was? first available and she? had us come out and take a look at the systemShe wanted to move forward but? didn't like the year contract so in an
effort to earn her business we? offered her a month at a loss and also offered to reprogram at no charge.? Please? see correspondence between her and ***From: *** [mailto:***] Sent: Wednesday, March 09, 11:AMTo: ***, ***Subject: Fwd: Pass Security Monitoring AgreementHi *** - Things are not going well for me.? At present I am not able to deal with the monitoring of the alarm.Please go ahead and shut down the monitoring from your company effective immediately.? I will have to deal with this at another time.? Thank you for your understanding - ***? ? From: *** To: ***@*** Sent: 3/8/3:26:P.MCentral Standard Time Subj: Re: Pass Security Monitoring Agreement? Hi ***,Received? Out of town? Will do when I come back.? *** Sent from my iPhone On Mar 8, 2016, at 10:AM, ***, *** wrote:***,I am available this afternoon if you would like me to come by and pick up the paperwork.? If not please send it in via email and I will get the process rolling.Thanks again*** ***Pass Security Cell: *** ***From: ***, *** Sent: Monday, March 07, 3:PMTo: '***'Subject: Pass Security Monitoring Agreement***,Attached is the month agreement and the monitoring information form.? Please sign the agreement and please fill out the monitoring info form and send both back to me so we can get your service started.? On the monitoring information sheet please do NOT fill out the areas in RED.Thanks*** ***Senior Security Consultant*** *** *** *** *** *** ** ***Cell: *** ***http://www.***

Initial Business Response /* (1000, 7, 2016/01/20) */
Contact Name and Title: [redacted] CSR
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@passsecurity.com
The customer has been has been credited with 3 full months of monitoring. In addition, the customer is now monitored via cellular...

communicator. The system has been programmed for redundant daily test signal and the monitoring station monitoring station has been specifically instructed to notify the customer directly of any service outage immediately.
Initial Consumer Rebuttal /* (2000, 10, 2016/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Pass Security has credited the three months which takes care of the time that I was not being monitored. And since I switched over to the cellular equipment the daily redundancy is now working which was explained to me by the technician who installed the new equipment. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is "partially" satisfactory to me.  Concerns:  they 'never' came out and looked at the system on the premises. That was never mentioned in any of the correspondence as anyone can read for themselves.  Also, the call was not disconnected, as whomever here wrote. I was hung up on by their employee. I called back and told they would call me back in five minutes. I waited 25 - the company was closed.  A nice girl from the monitoring part of the company is the one who reached out to assist me with the sales person, whom was also nice.  I am unsure about a loss of money on the companies end - not sure where that verbiage is arising from in the conversation or how it can come about when I never signed anything.  Sadly, after further investigation I found others who shared concerns deeper than mine and I did not feel comfortable going with the company knowing I would be dealing with others that were unlike the sales person and the nice girl from monitoring.   The verbiage from the company here pretty well set the tone with falsehoods and I am making the right decision finding another company.  Good luck in your endeavors.  
Sincerely,
[redacted]

Its unfortunate that the call got disconnected, but we did in fact reach the customer after hours when the sales person in that area was first available and she had us come out and take a look at the system. She wanted to move forward but didn't like the 3 year contract so in an...

effort to earn her business we offered her a 12 month at a loss and also offered to reprogram at no charge. Please see correspondence between her and [redacted]. From: [redacted] [mailto:[redacted]] Sent: Wednesday, March 09, 2016 11:36 AMTo: [redacted], [redacted]Subject: Fwd: Pass Security Monitoring AgreementHi [redacted] - Things are not going well for me.  At present I am not able to deal with the monitoring of the alarm.Please go ahead and shut down the monitoring from your company effective immediately.  I will have to deal with this at another time.  Thank you for your understanding - [redacted]   From: [redacted] To: [redacted] Sent: 3/8/2016 3:26:41 P.M. Central Standard Time Subj: Re: Pass Security Monitoring Agreement Hi [redacted],Received.   Out of town.  Will do when I come back. [redacted] Sent from my iPhone On Mar 8, 2016, at 10:43 AM, [redacted], [redacted] <[redacted]> wrote:[redacted],I am available this afternoon if you would like me to come by and pick up the paperwork.  If not please send it in via email and I will get the process rolling.Thanks again[redacted]Pass Security Cell: [redacted]From: [redacted], [redacted] Sent: Monday, March 07, 2016 3:47 PMTo: '[redacted]'Subject: Pass Security Monitoring Agreement[redacted],Attached is the 12 month agreement and the monitoring information form.  Please sign the agreement and please fill out the monitoring info form and send both back to me so we can get your service started.  On the monitoring information sheet please do NOT fill out the areas in RED.Thanks<image001.jpg>[redacted]Senior Security Consultant[redacted]Cell: [redacted]http://www.[redacted]