We ordered one of Alert USA machines for my 89 year old mother in law. We paid the fee of some $325 that Alert USA requested. Upon receiving and showing her how the alert button etc. works she said that she does not want to use it. The system was never activated. We never signed any contract. We tried to offer to return the machine and the Alert USA said that they were entitled to the entire $325. We said that the machine was never activated, and that we never agreed to them keeping the entire money. They refused. Instead they kept on sending us monthly bills. We sent them a written letter that we never signed a contract. No response was received.Eventually, we offered to let them keep the entire $325 paid plus return the equipment. We made this offer several times to them.All their phone calls were answered with the same offer.However, they said that they want full payment for the equipment plus all outstanding charges even though no contract was signed and no services were ever used. They claim that the contract (which was never agreed to) says that cancellation must be in writing.All they have been doing for our now 92 year old mother in law is sending us bills.
We ordered one of Alert USA machines for my 89 year old mother in law. We paid the fee of some $325 that Alert USA requested. Upon receiving and showing her how the alert button etc. works she said that she does not want to use it. The system was never activated. We never signed any contract. We tried to offer to return the machine and the Alert USA said that they were entitled to the entire $325. We said that the machine was never activated, and that we never agreed to them keeping the entire money. They refused. Instead they kept on sending us monthly bills. We sent them a written letter that we never signed a contract. No response was received.Eventually, we offered to let them keep the entire $325 paid plus return the equipment. We made this offer several times to them.All their phone calls were answered with the same offer.However, they said that they want full payment for the equipment plus all outstanding charges even though no contract was signed and no services were ever used. They claim that the contract (which was never agreed to) says that cancellation must be in writing.All they have been doing for our now 92 year old mother in law is sending us bills.