Passadore Properties LLC

Complaint: [redacted] I am rejecting this response because:Contrary to what Passadore states above, the [redacted] ’s accounting is correct My desired settlement was transfer of monies amounting to a total of $5, This week Passadore did direct deposit $2,to our account, and did send a check to our new property manager for $2, These two amounts total $5,404.27, which is almost equal to the settlement amount The difference of $turns out to be a pest treatment bill, charged to us in mid-July.This $amount is important If the pest control service occurred in June, Passadore should have consulted with me before authorizing it, per the terms of our property management contract They did not On Sept 5th I requested from Passadore an accounting for this $charge None has been forthcoming In addition, I would contest two points in Passadore’s claim of “cooperation with new management and agreement not to charge certain fees during the last period of management”(1) In fact Passadore was totally unresponsive to enquiries from our new property manager from June 4th to Sept 1st, when he initiated contact (2) There were no fees waived during the last months of our contract There was however, a refund on a charge of $for work done without authorization In conclusion, if Passadore provides me copies of work orders, invoices and receipts from the pest control company which will accurately document the $charge, I will consider this complaint resolvedUntil then I wish to keep it open Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Passadore Properties response is not truthful and entirely unsubstantiatedThey are a company that scams people for a living and does not deserve to earn business from the Hillsboro community Sincerely, [redacted]

*** and *** *** gave day notice on 06/02/Therefore the contract terminated on 07/02/despite Passadore's cooperation with new management and agreement to not charge certain fees during the last period of the managementOAR 863-025-0070(2) states "Not later than days after the effective date of the termination, the property manager must: (a) disburse all obligated funds to the party or parties entitled to the fundsTherefore Passadore, in compliance with the Oregon Administrative Rule quoted above has until 09/02/to disburse fundsIt is good practice to wait until the last day so that any incoming expenses and invoices can be subtracted from the totals due the owners and prevent future disputes over funds and collectionsAs such funds will be disbursed at that time. The ***'s accounting is in error, as is their understanding of landlord tenant law

We have ended up exactly where we started, with the owners *** & *** ***, accepting our response and our accounting which followed state regulationsThe remaining clarification *** & *** *** request here, are for more details on the $pest control charge which we have both forwarded to their new property manager and explained in great detail in our prior response

When *** *** first contacted us, we answered by letting herknow that Eddie P*** is no longer in the office on a day-to-day basis andthat management of the company falls with the Vice President, MeganN***. In fact, any texts or messages she may have sent Eddie may notbe seen by
Eddie until he gets back in the country as he spends summers withfamily in Europe and only has limited access to internet. Allcommunications that came to our office, not directly to Eddie, were handled, andmostly, swiftlyWe strive to answer all calls within hours. This claim is particularly disturbing to our company becausePassadore Properties managed, with great confidence and with many complimentsfrom Ms***, the property she owned for yearsPassadore's managementlead to a secure asset which yielded owner charges for tenant damages betweentenants that were nominal at bestThe amount of money Ms*** made on thisproperty, in no small part due to our expertise in management, were fantastic. Additionally, after the successful management of her home for years, ***was so pleased with us that she contracted the sale of the home with our inhouse broker who sold it at top dollar within days of listing.This dispute, in our view, is arising because Ms*** didn’ttake the time before or after contacting us, to review the legitimacy of ourexplanations. We explained to Ms*** that the terms of the managementagreement, which includes the company’s responsibility to pay bills on the owner’sbehalf, requires her to supply the funds to do so, whether it be with rents,available security deposits or her own personal money. In this case, theentirety of her complaints hinges on the claim that a $bill was not paid bythe tenants. However, the water bill was paid by our company from theowner’s client trust account back in May of 2015, contrary to the claim abovethat suggests the water bill was left on Ms***’s account and not paid tothe water bureau. At no point was Ms***’s credit at risk. Passadore swiftly and accurately paid the water bureau and sent notice to thetenant that there were outstanding charges that remained to be paid. Itis Passadore’s duty to pursue collections of this payment from the tenant andwhen the tenant pays, to forward the funds to Ms***. It is clear toPassadore that, despite claims from Ms*** that she understands thefinancials, she is not reading them correctly We understand financialstatements can be challenging for the novice to read, but our office offeredseveral explanations to Ms***.What we have found difficult is Ms***’s constant insistencethat terms of the management agreement should be abandonedPassadore followedthe processes by which a property is managed by a management companyWefollowed the standard general industry practices and outlined them for Ms.***. Ms*** feels it is the right thing for Passadore to pay the water bill out of our own pocket even beforecollecting it from the tenant. She believes that the security depositshould have been used to pay the bill before it was returned to thetenant. Passadore agrees that this would be ideal, however, what Ms.*** does not understand, despite multiple attempts by our office, is thatthe laws in Oregon require a property manager to return a deposit within 30days of a termination of tenancy. Property managers cannot withhold anyamount that is not strictly defined by clear and transparent bids or invoices.Because of that, water bills, which come only once per quarter, remainunresolved until they arrive. At that point, the management companyprorates the amount and back bills the tenant. If Passadore hadfunctioned as Ms*** thinks we ought to have, Ms***’s security wouldhave been at risk. Oregon law demands that if a security deposit is notreturned within days of termination of tenancy, or it is knowinglyinaccurate, the tenant is automatically entitled to an amount exactly twice theamount of the original security deposit posted with the landlord. In thiscase, that would be $1,The very complaint Ms*** has made here onlyhighlights Passadore's competence and the fact that we have protected Ms.*** and her asset. In short, the tenant is still responsible for the $187, forwhich Passadore will continue to pursue and will likely get within a reasonableamount of time, but had Passadore proceeded as Ms*** believes we ought tohave, Ms*** would have been in a position to lose $1,over a $187bill. In summary, Passadore is extremely proud of how we handled Ms.***’s home. From the first time it was contracted to us, Ms***paid charges of $over a year period, of which 100% of these charges werepaid for by tenants and Passadore's successful retention of the tenantssecurity deposit to cover damages. To restate that point, Ms***never once in years and tenants paid a dime of her own money toward tenantdamages or turn over work to prepare for the next tenant.The fact that Passadore’s in-house broker sold the home shows Ms***’sconfidence in us and our work throughout the years, which was well placedToknow that she has now taken the time to make this complaint, in lieu of takingthe time to read her agreement and better understand the process, is hard forus to understandBy all counts the Passadore team did a great job handling Ms.***s real estate matters on her behalf

The water bill is not owing on *** ***'s account as it was paid in May of There are no outstanding charges on the account at this time

Complaint: ***I am rejecting this response because:The last three statements for my property have charges and issues that I would like resolved. Please look at April, May, June and July statements that have been sent to me and explain why they have distinctly different information.Also, my confidence in Passadore property is and was not high. I asked for a walk through of my property and met Eddie at the property to conduct an inspection.Here is what we found;1) The tenant cut a dog door in the back door, a door that is period era to the house. I wasn't told and I didn't approve that a dog door be cut in the door. 2) The back patio of the property had a half wall that had been removed by the tenant, I wasn't told and I didn't know or approve of this.3) The door to the bedroom was missing and I asked Eddie where it was and stated my concern that if it wasn't hung back up, it could be warped and then not usable. Eddie told me he would make sure the bedroom door was hung back up. 4) Eddie also told me the property was being rented to a single man with no mention of animals, but it was actually rented to a man and a woman with more than dog(contract stipulated "no pets") When Eddie and I did the walk through and I found these damages, Eddie assured me the tenant would pay for the damages out of his deposit.I took pictures and trusted that Eddie would follow through with this agreement. None of these issues where addressed and Passadore made the sole decision to return the tenant's full deposit.I just want Passadore Properties to review the last statements they have sent me and have made multiple requests for them to do so. Still I am waiting for a resolution to these issues. If Passadore Property management will review these statements, their bookkeeping errors will become clear to them.I decided to sell my property before any more damages occurred. I chose to work with a referred broker because I wanted the transition from Passadore Property to the new owner to be seamless but it was not. Said broker recommended a selling price much lower than my property was worth. Fortunately, I went with my instincts and listed the property for what I knew it was worth. The broker was a disappointment. I actually never met him and though he said he'd be at the closing signing, he did not show up.Sincerely,*** ***

Complaint: [redacted]
I am rejecting this response because:Contrary to what Passadore states above, the [redacted]’s accounting is correct.  My desired settlement was transfer of monies amounting to a total of $5,792.97.  This week Passadore did direct deposit $2,609.27 to our account, and did send a check to our new property manager for $2,795.00.  These two amounts total $5,404.27, which is almost equal to the settlement amount.  The difference of $388.70 turns out to be a pest treatment bill, charged to us in mid-July.This $388.70 amount is important.  If the pest control service occurred in June, Passadore should have consulted with me before authorizing it,  per the terms of our property management contract.  They did not.  On Sept 5th I requested from Passadore an accounting for this $388.70 charge.  None has been forthcoming.  In addition, I would contest two points in Passadore’s claim of “cooperation with new management and agreement not to charge certain fees during the last period of management”. (1) In fact Passadore was totally unresponsive to enquiries from our new property manager from June 4th to Sept 1st, when he initiated contact.  (2) There were no fees waived during the last months of our contract.  There was however, a refund on a charge of $250 for work done without authorization.   In conclusion, if Passadore provides me copies of work orders, invoices and receipts from the pest control company which will accurately document the $388.70 charge, I will consider this complaint resolved. Until then I wish to keep it open. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: Passadore Properties response is not truthful and entirely unsubstantiated. They are a company that scams people for a living and does not deserve to earn business from the Hillsboro community. 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: Passadore Properties, please address the statements in question as they have the water bill in question still owing on my account.  Once Passadore Properties have resolved and corrected the statement errors, I will be satisfied.Thank you,[redacted]The last three statements for my property have charges and issues that I would like resolved.  Pleaselook at April, May, June and July statements that have been sent to me and explain why they have distinctly different information.Also, my confidence in Passadore property is and was not high. I asked for a walk through of my property and met Eddie at the property to conduct an inspection.Here is what we found;1)The tenant cut a dog door in the back door, a door that is period era to the house.  I wasn't told and I didn't approve that a dog door be cutin the door. 2) The back patio of the property had a half wallthat had been removed by the tenant, I wasn't told and I didn't know orapprove of this.3) The door to the bedroom was missing and I asked Eddie where it was and stated my concern that if it wasn't hung back up, it could be warped and then not usable.  Eddie told me he wouldmake sure the bedroom door was hung back up.  4) Eddie also told me the property was being rented to a single man with no mention ofanimals, but it was actually rented to a man and a woman with more than1 dog. (contract stipulated "no pets")  When Eddie and I did the walk through and I found these damages, Eddie assured me the tenant would pay for the damages out of his deposit.I took pictures and trusted that Eddie would follow through with this agreement.  None of these issues where addressed and Passadore made the sole decision to return the tenant's full deposit.Ijust want Passadore Properties to review the last 4 statements they have sent me and have made multiple requests for them to do so.  StillI am waiting for a resolution to these issues.  If Passadore Property management will review these statements, their bookkeeping errors will become clear to them.I decided to sell my property before any more damages occurred.  I chose to work with a referred broker because Iwanted the transition from Passadore Property to the new owner to be seamless but it was not.  Said broker recommended a selling price much lower than my property was worth.  Fortunately, I went with my instinctsand listed the property for what I knew it was worth.  The broker was adisappointment.  I actually never met him and though he said he'd be atthe closing signing, he did not show up.Sincerely,[redacted]Sincerely,[redacted]

[redacted] brought her concerns to us shortly after we finalized her deposit disposition.  We met with [redacted] multiple times over the phone, through email and in person, and let her know that we were happy to address her concerns about the charges.  We provided pictures taken...

during our move out walk through to [redacted] and let her know that if she wanted to dispute these charges, she needed to provide us with something showing that her claims were substantiated.  She was claiming that the house was spotless, smoke detectors were not removed and maintenance items were non-existent.  [redacted] failed to provide these things to us and instead started harassing our employees, even stalking them at their homes to address these issues.  [redacted] doesn't know any of our employees personally and showing up at their houses is both intimidating and unsettling for them.
Because of the way [redacted] has chosen to handle this situation, we will not provide an answer to this claim here and will instead file police reports and will be communicating solely through our lawyers, the courts and the police to resolve this situation.

Hello [redacted],Please add to my complaint the following:In accordance with our property management agreement, I acknowledge that I owe a half month's rent as fee for termination without cause, equal to $ 1247.50.  That makes the amount owing to me from Passadore $5,792.97.[redacted]...

[redacted]