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Passaic Valley Water Commission

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Passaic Valley Water Commission Reviews (2)

Review: In Sep. '15 I was billed $300 for a “Broken Frostplate”. I called PVWC customer service, & was told the charge was for a replacement meter installed in my home in March. I bought my home in Sept 2014, & a complete renovation began in early October. The water was rarely, if ever, used & was actually turned off for some time before being turned back on. Once the water was turned back on in March, it was noticed that the meter didn't work. This meter was in the home before I purchased it & the fact that it was not operational was not determined until after all the renovations were almost complete. Since this non-operational meter was in place without my knowledge before I bought the home, I am asking that the $300 fee be waived. I don't understand why I'm being charged for a meter & not sure of true nature why the meter doesn't work. PVWC installer advised I wouldn't have to pay for it. I have emailed PVWC twice & called 3 times to resolve this issue, but they refuse to call or write me back to address the issue.Desired Settlement: Please remove the charge for the replacement water meter and adjust my bill accordingly.

Review: My quarterly water bill is approximately $290.00 I received a quarterly bill with an alleged amount of $4,562 with absolutely no documentation to explain that outrageous amount and I have always paid my bills on time. I have called and have gone in person to the Passaic Valley Water Commission and no one has been able to respond to me. I have continued to pay my regular quarterly bill of of $290.00 because I refuse to pay $4,562 without an explanation.

I reached out to the to see if the bureau can help me get an answer as to why I am being charged this amount.Desired Settlement: For the Passaic Water Commission to explain where they got the amount of $4,562 and for them to adjust my bill

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Description: Water Companies - Utility

Address: 1525 Main Ave., Clifton, New Jersey, United States, 07011


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