Passanante's Home Food Service

This customer took delivery of a Passanante order on October 4, The customer contacted us on January 8, to express some concerns over the quality of certain food itemsThe Vice President of Passanante's spoke to the customer at length about their concerns and we agreed to replace each and every item that was in questionWe emailed the customer several packages with a different variety of items that they could choose as replacements for the items in questionThe customer replied about a week later and selected one of the proposalsIt was our intention to deliver the items to our sales office on February and from there distribute the items to the customerUnfortunately it appears as if the items were never orderedWe are very sorry for the inconvenience and we accept full responsibility for the errorThe customer never contacted us before filing this complaint or we would have rectified the matter immediately Nonetheless, we are happy to follow through on our promise and provide the customer with the replacement items that they selectedWe will have the items packed on dry ice and shipped [redacted] in heavy duty cooler boxes to avoid any further such errorsThis will also expedite the process and allow the customer to receive the products as soon as possibleIn addition to this we would like to offer the customer a refund check in the amount of $as a means of compensating them for any anxiety or inconvenience that we have caused due to our unfortunate oversightRegards, Passanante's

Re: complaint # [redacted] Inbox x [redacted] < [redacted] > 5:PM (hours ago) tome, [redacted] Good afternoon, [redacted] ***, Please update the above referenced complaint We have come to a resolution with Passanante's that is to our complete & total satisfaction Thank you for everything Best, [redacted] *

We appreciate the customer's responseAs stated previously, we feel that this matter was already settled to the accord and satisfaction of all partiesNonetheless, we will keep our offer of a free food order on the table until midnight May 31, should they reconsider Regards, Passanante's

All representatives we have dealt with to date are extremely professional and knowledgeable about the company's productsWe are pleased with the quality of the food and are enjoying it!

My wife and I decided to have a home demonstration of the company's product(s) While the presentation was decent, I had trepidation about having to provide so much information to a business and have a credit check done The pricing was OK, but did not entirely fulfill our needs We signed up that night, with the promise we had days to cancel if we so chose Once my wife and I had time to think, we realized it was not a good deal for us We sent the official letter of cancellation and called our representative; mainly to make sure our records were destroyed and a credit check not ranThis month, we had a $charge we did not recognize It was from Passanante's deposit Our credit card company is settling that and we will be reimbursed The end of the end was that we also received notice from the credit company they use about a loan This means they ran my credit check I asked them not to run I am incredibly displeased by all of these eventsWhile I'm sure they have good food, the methods by which this was handled were awful and displeasing It just turns me off to any service of its nature to think it would or could happen again Even worse, I wonder how many people do not find these errors when they cancel

Re: complaint #***
Inbox
x
***
5:PM (hours ago)
tome,***
Good afternoon, *** ***,
Please update the above referenced complaint. We have come to a resolution with Passanante's that is to our complete & total satisfaction
Thank you for everything
Best,
*** * *** *

The food is absolutely wonderful! The taste is out of this world, and not even comparable to grocery store qualityThe meats are very juicy, tender and fresh and the price is unbelievableYou definitely have a life long customer here!

Ordering process through rep is important for questions to be answered All experiences have been positive Food tastes great Will order from again

This customer purchased food and several other items including a freezerThe customer signed numerous documents including financing agreements which detail each individual purchase and a customer receipt which enumerates the general terms of the purchaseDelivery was made in early October
Until this point the customer has paid for their order in accordance to the terms of our agreementI do not have any notes in this customer's file that they attempted to contact us to voice any displeasure or concernI am very sorry that they feel as if we failed to address an enquiry or if we did so in an disappointing mannerFor nearly years our primary goal at Passanante's has been to satisfy our customersAdmittedly we do not succeed 100% of the time, but we do our very best to be prompt, courteous, understanding, and flexible.
After receiving this complaint from the Revdex.com, I phoned the customer in an attempt to resolve their disputeI spoke to the husband on Wednesday 2/26 and tried to open up a line of communicationHe stated that he was very busy and asked for me to call him back the next day between 4-5pmI called three times and finally left him a voicemailThroughout the past week I have phoned several times and finally left another voicemail (this time on the wife's cell phone) on Wednesday 3/
While we generally don't wish to void a legally executed contract, (after all, we have performed in exact accordance with the sales agreement) we do have options in these circumstances such as an exchange or perhaps a credit toward the customer's next orderI'd be happy to discuss these options with the customer if they'd care to get in contact with me directlyThe Revdex.com has all of my necessary contact information
My thanks to the Revdex.com for giving us the opportunity to be of better service to our customers
Regards,
*** ***
President & Owner
Passanante's Home Food Service

I had a great experience with PassanantesThe representative was easy to work with and the process of ordering food was simple and straightforwardThe food itself is of excellent quality and it is in very convenient packaging

We appreciate the customer's responseAs stated previously, we feel that this matter was already settled to the accord and satisfaction of all partiesNonetheless, we will keep our offer of a free food order on the table until midnight May 31, should they reconsider.
Regards,
Passanante's

It was a wonderful experience from the beginning to the end Ordering was good to have someone to explain the difference between our previous supplier and you The delivery was on time and the guys were friendly and efficient I especially like the groceries that were included The pots and pans I choose were more than I expected Thank you for your services

Jason, we love your food and the delivery serviceUnfortunately, the set of cookware we bought isn't very good and the microwave does not function correctlyThese were very expensive purchases made in order to reduce the cost of each future food order which I regret makingI don't know what criteria you used to select these products, but they are an ongoing source of discontent when I think about your company

Such a difference in the quality of Passanante's food as compared to the grocery store!! We had their chicken last night and you could cut it like butter with your forkNo stringy mess or chewy texture....just moist and tenderLove it! And the stirfry veggies--Delicious! Can't wait to work our way through the entire freezerThey also were great about getting back to me with any questions I had...the owner even called and I spoke with himSuch great customer service

For the past years, I serve my family only healthy, organic, no processed foods I take very seriously what I feed my family I honestly can say that without hesitation that Passanante provides the best quality of foods of any brand that I have ever tried There were a few times where I didn't order enough meats or vegetables and had to resort going to a grocery store to buy them and none of them compare to PassananteMoreover, the customer service has been excellent They have always treated me and my family as valued customers Without a doubt, I will be a customer for life I HIGHLY recommend themAAA++++

This customer took delivery of a Passanante order on October 4, The customer contacted us on January 8, to express some concerns over the quality of certain food itemsThe Vice President of Passanante's spoke to the customer at length about their concerns and we agreed to replace each
and every item that was in question. We emailed the customer several packages with a different variety of items that they could choose as replacements for the items in questionThe customer replied about a week later and selected one of the proposalsIt was our intention to deliver the items to our sales office on February and from there distribute the items to the customerUnfortunately it appears as if the items were never orderedWe are very sorry for the inconvenience and we accept full responsibility for the errorThe customer never contacted us before filing this complaint or we would have rectified the matter immediately.
Nonetheless, we are happy to follow through on our promise and provide the customer with the replacement items that they selectedWe will have the items packed on dry ice and shipped *** ** in heavy duty cooler boxes to avoid any further such errorsThis will also expedite the process and allow the customer to receive the products as soon as possibleIn addition to this we would like to offer the customer a refund check in the amount of $as a means of compensating them for any anxiety or inconvenience that we have caused due to our unfortunate oversightRegards,
Passanante's

All representatives we have dealt with to date are extremely professional and knowledgeable about the company's productsWe are pleased with the quality of the food and are enjoying it!

So far so good! We had a great sales rep (Bryson) We received our food exactly when scheduled and the freezer was set up and packed efficiently The food has been yummy! Love the big meatballs and the steak I still have yet to try the fish Chicken to me doesn't seem better or worse than store brand Bacon and pork seem a bit fatty Veggies are great and yummy! Wish there were more My only question is about the bill - When will I get the first one?

We have spoken to this customer and exchanged a few emails regarding this matterThe customer asserts that the Passanante sales rep allowed her a window of seven months to cancel her purchase of an upright freezerThe rep reports, and the documentation tends to support, that he made a
typographical error on the federally mandated day right of cancellation formInstead of writing the cancellation date as 1/11/he mistakenly wrote 8/11/The customer placed their order on January 8, The numbers 1/8/and 8/11/are easily transposed if one is rushed or not paying attention The form in question states in several places and in bold letters that the customer is entitled to a three day cooling off period and that they may cancel the sale with no penalty or obligationWe do not believe that our rep's error would allow the customer to return an item seven months after purchaseThis is an unreasonable amount of time to rescind a purchase under any circumstance and we can not think of another instance where a seven month cancellation period would ever be offered or enforcedFurthermore the customer received a discount off of their food and months of warranty coverage, including coverage for food spoilage, as consideration for the freezer purchasePlus the unit has depreciated as any new durable good would having been used for over half of a yearIt would be impossible to unwind this transaction to any equitable conclusion.
Nonetheless our rep certainly did make a mistake and we feel compelled to offer the customer something by way of a settlementWhen the customer first emailed our customer service on May she shared that she and her husband are military and will be relocating to Pensacola, FLIn subsequent emails it was revealed that the military may charge a fee to move the freezer as it may put the customer above their weight allotmentIn the interests of customer service, Passanante's would be happy to refund to the customer $to cover any and all moving expensesPlus we will offer the customer 100% free shipping of their first Passanante delivery to their new home in FloridaWe feel that under the circumstances this offer is fair and it would provide the customer some relief in order to offset any possible moving feesRegards,
Passannate's

When purchasing a home meat delivery package for the first time the salesman who visited our home tried to also fell off on an auxiliary product such as a stainless steel cookware set or wine rackHe said that by purchasing this item 2D full retail value of it and paying off over aOf time we would receive a discount on future food ordersWe chose the stainless steel cookware set because the salesman told us that its retail value was over $2,Unfortunately, this was a lieThis cookware set is only available for purchase on one website, that being the website of the manufacturerIt is not available in any stores or on any other web sitesSo yes, the full retail value of the product direct from the manufacturer is as the salesman statedBut who buys products like that in 2016? In reality, the resale value of the product on a site like Craigslist or Ebay is no more than $So now my family is stuck paying a monthly bill of over $for the next few years to pay off a stainless steel cookware set that is not only not worth it suppose of retail value but is of a very poor quality to the point where we just ended up throwing it awayThe meat itself that was delivered was amazing but there are countless home food delivery companies out there so why pick one that upsells you for a product that you do not need and is not worth what they charge you?