To whom it may concern, I received this email with the complaint form [redacted] and or her sister [redacted]. I could comment on each and every statement that was made but I feel it would all just be he said she said so I would rather not take that route. When I received this complaint I...
immediately called Ms. [redacted] and asked her why she would file a complaint with the Revdex.com. I had called her two days prior to this complaint made to meet with her and she said she tried calling me back. I had no missed call nor message but you know how cell phones are these days and I do not believe that either of us would have a reason to lie. As for the matter at hand, I spoke with Ms. [redacted] the day of the filed complaint and went and met with her and her sister. We talked about the mis understanding of the glass replacement (which evidently was a miscommunication/mis understanding because what she wants will not pass building code) and offered her a solution. I explained that we had never discussed any glass replacement but what I would do to make her happy would be order, pay for and install new obscure glass IG units for her existing bathroom window and write her a warranty on her existing window in case the new glass failed we would warranty it as long as she lived there. She said that she would be very happy with that and wrote our company a check that day for the remaining balance and thanked me. I told her that she could continue with the BB complaint or drop it that that was up to her but I have our contractual agreement that lists everything we are supposed to do in case of situations like this occur. Our entire time in business, this is the first time its happened and like I told her I am sorry for any misunderstanding but am making it right.Best Regards, Corey Mitchell
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Answering the reply from Corey Mitchell. I don't understand the construction jargon. So I don't know what he is saying about obscure glass IG units. I know I paid for frosted glass or poly glass for my bathroom window. The final payment was demanded by Mr. Mitchell it was not paid willing. I just want the frosted window in my bathroom as promised by Mr. Mitchell. He told me on June 25, 2015, that he had ordered the poly glass and it usually took 3 days to receive. I called Mr. Mitchell July 7, 2015 and he said he had not heard from [redacted] that the glass was received. I told him it seem to me that it was taking a long time to deliver. This delay has caused me to remember the special order on my mirror (30X36) I was told that it had to be a special order and it came in chipped. [redacted] left my house and got a new mirror the same size and back to house in 30 minutes.Regards,
[redacted]
To whom it may concern, I received this email with the complaint form [redacted] and or her sister [redacted]. I could comment on each and every statement that was made but I feel it would all just be he said she said so I would rather not take that route. When I received this complaint I...
immediately called Ms. [redacted] and asked her why she would file a complaint with the Revdex.com. I had called her two days prior to this complaint made to meet with her and she said she tried calling me back. I had no missed call nor message but you know how cell phones are these days and I do not believe that either of us would have a reason to lie. As for the matter at hand, I spoke with Ms. [redacted] the day of the filed complaint and went and met with her and her sister. We talked about the mis understanding of the glass replacement (which evidently was a miscommunication/mis understanding because what she wants will not pass building code) and offered her a solution. I explained that we had never discussed any glass replacement but what I would do to make her happy would be order, pay for and install new obscure glass IG units for her existing bathroom window and write her a warranty on her existing window in case the new glass failed we would warranty it as long as she lived there. She said that she would be very happy with that and wrote our company a check that day for the remaining balance and thanked me. I told her that she could continue with the BB complaint or drop it that that was up to her but I have our contractual agreement that lists everything we are supposed to do in case of situations like this occur. Our entire time in business, this is the first time its happened and like I told her I am sorry for any misunderstanding but am making it right.Best Regards, Corey Mitchell
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Answering the reply from Corey Mitchell. I don't understand the construction jargon. So I don't know what he is saying about obscure glass IG units. I know I paid for frosted glass or poly glass for my bathroom window. The final payment was demanded by Mr. Mitchell it was not paid willing. I just want the frosted window in my bathroom as promised by Mr. Mitchell. He told me on June 25, 2015, that he had ordered the poly glass and it usually took 3 days to receive. I called Mr. Mitchell July 7, 2015 and he said he had not heard from [redacted] that the glass was received. I told him it seem to me that it was taking a long time to deliver. This delay has caused me to remember the special order on my mirror (30X36) I was told that it had to be a special order and it came in chipped. [redacted] left my house and got a new mirror the same size and back to house in 30 minutes.Regards,
[redacted]