Passion Parties, Inc.

Mr***, I am aware that you called the office this morning, we will investigate the charge and get back to you on Monday. Thank You

Business stated they have been out a couple of timesThey did work for the past for this customer and was underbid, which was their fault They went out on 10/2/and didn't do the work b/c it was underbid They quoted a price on 10/6/of $600(coating + product) and did the work on
10/11/ They went back out on 11/10/and re-did it at no charge The customer called in the spring and said something doesn't look right, some areas were missing sealcoat That isn't uncommon with the type of winter, water run off and drainage, etc They quoted a price of $plus the product to redo a specific area The customer wasn't happy with that He was going to send some email pictures at the end of August and didn't send themThe customer has sent a certified letter, wrote a report on *** *** and contacted his bank

Tell us why here... This person is not my customer!!

Thank you for your payment. Your payment has been posted and removed from collections, no further action is needed.

Customer refused to pay when serviced were completed.  Premium Sealcoat offered to redo driveway, customer refused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Premium Sealcoat’s argument is this:  pay us another $375 to provide another seal
coat when we applied two coats last fall and they have failed after a year to
the point that this additional work is necessary. After failing to honor its initial bid and raising the price
for work, Premium Sealcoat provided the sealing services last fall, and neither
the initial nor second coating adhered properly and work wore off in mere weeks.   (I
cannot verify the second coat, as the business claims it was put on when I was
travelling for several weeks, but when I returned the drive still had the coating
wearing off in a large number of places.) 
Premium Sealcoat’s own supervisor concluded this spring (i.e., in 2015) that
the drive’s coating had abnormally deteriorated, and the company indicated it
would reseal at no charge:  but now Premium
Sealcoat demands almost an additional $400. 
It should also be noted that Premium Sealcoat’s rating on
[redacted] has been downgraded, and other reviews there from the latter part
of 2014 indicate other customers also experienced problems with Premium Sealcoat
raising initial bids, coatings wearing off at an extreme rate, delay, unmet pledges
to fix self-admitted defective work, and demands for further fees before
repairing the defective work.  I will also be providing a letter from another seal coating
business that inspected my drive recently indicating that the coating shows
abnormal wear for only one year, and that coatings applied in late autumn 2014 generally
were prone to such failure due to weather conditions then.
(Premium Sealcoat indicates for the first time in its correspondence
with the Revdex.com that it did not receive emailed pictures from me.  But those were emailed, and that email was
also referenced in the later 9/9/15 certified mail I sent to the business in a final
attempt to obtain a satisfactory result before contacting the Revdex.com.  Premium Sealcoat did not respond to the certified
mail.  Further, pictures were superfluous
as their own supervisor determined the work was defective, but I am happy to
supply these pictures to Premium Sealcoat again or to the Revdex.com.)
Regards,
[redacted]

Mrs. [redacted] hired us to patch, fill cracks, and sealcoat their asphalt driveway at [redacted].On 8/31/16, their driveway was scheduled to be sealcoated, but it rained. We cannot sealcoat driveways in the rain. So we rescheduled their driveway for 9/6/16, and we left a...

message for the customer regarding the reschedule date.On 9/6/16, we patched, filled cracks, and sealcoated their driveway.On 9/8/16, the customer called to complain about a white powder like substance on the driveway and that it looked to be missing sealcoat in spots.On 9/9/16, our foreman went to examine the driveway. He found that the white powder like substance is the fine sand that we push into cracks and he simply brushed it off. He also found that the patch needs to be sealcoated, which explains why it looks like sealcoat is missing. When we use patch for holes in a driveway, we cannot sealcoat it immediately, because it needs to cure for at least 3 weeks. Once the patch and the area around it are sealcoated, it will be complete.On 9/15/16, we left a message for the customer to explain what we found and to schedule for the patch to be sealcoated on 9/29/16.On 9/16/16, the customer called to discuss sealcoating the patch and agreed to sealcoating the patch on 9/29/16.On 9/23/16, the customer called to reschedule sealcoating the patch to 10/6/16, because she is having her roof repaired. Tell us why here...

Please see attached

Initial Business Response /* (1000, 11, 2017/04/14) */
Northeast Ophthalmology is a preferred provider with Humana which provides the medical portion of the patient's Medicare PPO plan. The patient's plan provides separate vision coverage through another plan which is called Eye Med and is bundled...

with the Humana PPO plan when they sell it. This is a totally separate company from Humana and only provides vision benefits for routine optometric type exams and glasses. Patients who experience medical issues such as cataracts, glaucoma or diabetes are sent or referred to Ophthalmologists to manage and treat those conditions.
This patient was a new patient and when she made appointments for herself and her husband, stated they had Humana. No mention of Eye Med was made. Upon completion of their exams, they visited our optical department. She ordered lenses right away. He ordered multi-coated lenses and frames about a month after his visit, a couple of months after her. Our Optical Department informs patients with plans such as Humana that they do not have coverage for optical purchases or may be required to order through a specific vendor/provider depending on the plan. If this patient, in fact, informed them she had Humana, the response would have been that she had no coverage. If she that responded she had Eye Med, our opticians would have explained that we were not Eye Med providers and recommended they contact their plan for a list of preferred providers. The patients could have taken their prescriptions to a participating vendor. Some plans allow for the patient to purchase anywhere they want and then file a claim after the purchase, for the predetermined benefits the plan will pay, if any. Northeast Ophthalmology never quotes these coverage benefits because as an out of network provider we have no way to access the Eye Med computer system to determine what benefits their plan will pay.
The patients' unfamiliarity with the specific benefits of their plan is the crux of the problem here. With the thousands of different plans offered in the marketplace, No provider is equipped or capable of knowing the specific benefits of each and every plan. It is the patients' ultimate responsibility to understand what is and is not covered under their plan. Each insurance card has an 800 number on the back for patients to call to get their benefit questions answered, but few people call it. Most insurers send a booklet listing their preferred providers. Every hospital, clinic or doctors' office in the country is not equipped nor do they provide the information automatically to all patients that this patient is expecting. If she would have asked these questions up front, it could have been investigated before she moved forward with her glasses order.
RESOLUTION: Even though it is the responsibility of the patient to understand their own insurance plan, we are offering the following resolution. Should the patients wish to return the product, i.e. lenses and frame, a refund will be issued. The patients will then be at liberty to purchase their glasses from whom ever is covered under their plan.
Initial Consumer Rebuttal /* (3000, 14, 2017/04/27) */
Complaint ID# XXXXXXXX
[redacted] and [redacted]

My reply to the response of NEO:
Both NEO and myself, made assumptions: I expected NEO to further clarify our vision coverage after giving them our Humana card. They never did. The statement which they made to the Revdex.com in response to my complaint is as follows.
"Our Optical Department informs patients with plans, such as Humana, that they do not have coverage for optical purchases or may be required to order through a specific vendor/provider depending on the plan. If this patient, in fact, informed them she had Humana, the response would have been that she had no coverage."
The problem is that the NEO optical department never informed me that I had no coverage for optical purchases. I gave them my insurance card, I assumed they made a copy of it, and then they handed it back to me. I was NEVER told that NEO was only a preferred provider for medical coverage with Humana. The receptionist never told me and neither did the cashier at the end of my appointment when I was paying the bill. I asked the cashier about insurance, and her response was that she had filed for insurance and the amount I owed after insurance was [redacted] She was very brisk and impersonal. She offered no additional information and I did not know what questions to ask.
NEO assumed that I had been informed concerning coverage, as indicated by the above quote. They said my lack of understanding was the "crux of the problem". I saw that my Humana card included vision and assumed that meant both medical and optical. They never explained that my Humana plan only covered the medical, not the optical. If I had been told that our insurance did not cover optical purchases, I would have told my husband and he would have ordered his glasses from a provider that had the Humana optical plan.
Their solution was that we should return our glasses and then they would give us a refund. Our position is an adjustment needs to be made for my husband. When I paid for my lenses, I assumed the insurance covered the medical evaluation and the optical purchase. I was never informed otherwise. My husband then assumed that we had optical coverage and proceeded to order his glasses.
Since we were new patients, they should have provided information that clearly explained our insurance coverage as it related to NEO.
Final Business Response /* (4000, 16, 2017/05/05) */
The refund offer on the table still stands until May 31, 2017. The patient may return his glasses for a full refund which will make him whole. That will enable the husband to order his glasses from a retailer who is in the EyeMed plan contracted with Humana, whereby he will receive EyeMed plan pricing and applicable discounts. We do not have access or the ability to verify the settlement amount the wife is requesting since we are not part of the EyeMed network. It is worth noting that Northeast Ophthalmology's eyewear is of superior quality, with better warranties and our pricing may reflect those differences. Response of: 5/5/2017

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.Removing the payment from collections does NOT resolve my complaint.  The company had ample opportunity to contact me to remind me that payment was needed.  However, the company forwarded the the matter to a collection agency.  Removing the payment from collections, does not  negate the need to receive written confirmation that the report of a late payment has been removed from my credit report.  As of today (8 Jan) the payment has not posted to my joint account with [redacted].Sending the collection invoices to the service address rather than the billing address caused this problem.  Sealcoat's billing error and not I caused the late payment of the $45 balance due for the service provided at [redacted]. [redacted] and I have left numerous messages on Sealcoat's answering system and have not been contacted by telephone at out home landline number. I will consider my complaint resolved  when I receive written confirmation that the over 60 day late payment has been expunged from my credit reports.  [redacted]. [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]